Rachel Aguilar
Rachel Aguilar at Russ Darrow Honda

Rachel Aguilar | Page 7

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

Contact Me
4.9
215 Reviews

Dealership Experience

9 yrs

Industry Experience

6 yrs, 2 mos

Languages Spoken

American Sign Language American Sign Language

4.9

215 Reviews

Write a Review

215 Reviews of Rachel Aguilar

February 14, 2026

Dealership Rating
Employee Rating

Rachel understood what I needed and was an expect. Very happy with her customer deevice and Russ Darrow Honda More

by CCMATTOS2104
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

Feb 15, 2026

Russ Darrow Honda responded

Thank you for highlighting how Rachel understood your needs and provided expert support. We’re glad your Honda Civic service went smoothly. We look forward to assisting you again. George Matthews george.matthews@russdarrow.com

February 13, 2026

Dealership Rating
Employee Rating

Appointment easy to schedule, Rachel was very informative and easy to work with, service was performed efficiently and I loved seeing my car sparkling clean. More

by P6WESTCOTT
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

Feb 14, 2026

Russ Darrow Honda responded

Smooth scheduling and Rachel’s clear guidance set the tone for your visit. We’re glad the service was efficient and your Honda is sparkling clean. We’re here whenever you need us again. George Matthews george.matthews@russdarrow.com

February 12, 2026

Dealership Rating
Employee Rating

Great service Didn’t take too long Rental provided for the day Great video to show old and new parts that were replaced. Great price More

by FRANCJROGERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Stein, Maddie Wojciechowski , Adriana Perez

Feb 12, 2026

Russ Darrow Honda responded

It’s great to know your Honda Pilot service went smoothly with a quick turnaround and a courtesy rental for the day. We’re glad the video walk through of replaced parts gave you clear insight and that the pricing met your expectations. We appreciate the chance to serve you and look forward to helping again. George Matthews george.matthews@russdarrow.com

February 12, 2026

Dealership Rating
Employee Rating

I had significant issue that signaled problems to me via the dashboard console. Rachel helped me understand the problem and needed repairs, provided me a loaner while my car was being repaired. She made wha More

by CTRUSKOW
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

Feb 12, 2026

Russ Darrow Honda responded

We’re glad to hear Rachel guided you through the dashboard console warning and arranged a loaner for your Honda CR-V. It’s great we could help ease the stress during the repair. Thank you for trusting us with your vehicle. George Matthews george.matthews@russdarrow.com

February 12, 2026

Dealership Rating
Employee Rating

I decided to take my daughter's 2016 Honda CR-V Touring model to a Honda dealership that had a lot above 4 star reviews. I had the opportunity to work with Rachel at the service counter and see was extreme More

by timgross1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 12, 2026

Russ Darrow Honda responded

Thank you for your five-star review of our service department. Rachel is glad she could guide you through the maintenance schedule and clarify each step for your daughter’s 2016 Honda CR-V Touring. Please reach out if you have any further questions. George Matthews george.matthews@russdarrow.com

February 11, 2026

Dealership Rating
Employee Rating

Rachel was an absolute professional! I've worked with her there before and every time she makes sure I understand what needs to be done, the costs, and ensures I'm comfortable if I'm wai More

by CORA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 11, 2026

Russ Darrow Honda responded

It’s wonderful to hear Rachel delivered professional service and clear explanations. She takes pride in keeping you informed and ensuring your comfort during your Honda service. Thank you for trusting us with your Honda’s care again. George Matthews george.matthews@russdarrow.com

February 11, 2026

Dealership Rating
Employee Rating

Rachel did an outstanding job. Friendly and knowledgeable. Appreciate her customer service. Will always call Rachel for my appointment More

by DSCHWIND50
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

Feb 11, 2026

Russ Darrow Honda responded

Thank you for sharing your experience with Rachel. We’re glad her friendly and knowledgeable service made your Honda Pilot appointment smooth. We look forward to assisting you again next time.

February 10, 2026

Dealership Rating
Employee Rating

Amazing The dealership experience was excellent I was able to get my car checked out and got it back in a timely fashion More

by ERIC_KAMANGA
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

Feb 11, 2026

Russ Darrow Honda responded

Hello, thanks for noting how smoothly Rachel handled the service on your GMC Terrain. We’re pleased you got your vehicle back quickly. Please let us know if we can assist you again.

February 10, 2026

Dealership Rating
Employee Rating

Dealership is clean. Staff is friendly and capable. Waiting area is comfortable and a convenient place to get some work done while waiting for my service to be complete. More

by gregfreder
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

Feb 10, 2026

Russ Darrow Honda responded

Thank you for highlighting our clean facility and the comfortable waiting area. We’re pleased you were able to get work done while your Honda Accord was serviced, and that the coffee was to your liking. Rachel and the team appreciate your kind words.

February 07, 2026

Dealership Rating
Employee Rating

Rachel was able to help me get an appointment quickly and the service was performed in within the estimated finish time. 5 stars across the board. More

by Joshua
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Gresbach

Feb 07, 2026

Russ Darrow Honda responded

It’s great to hear Rachel got you scheduled quickly and that your Honda CR-V service wrapped up right on time. Thank you for the five-star rating and for trusting us with your vehicle.

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