Rachel DaSilva | Page 10

Buying a new car Friendly competent people who make buying a car easy and stress free. The sales person was knowledgeable and never pushy. Everything was done for me f Friendly competent people who make buying a car easy and stress free. The sales person was knowledgeable and never pushy. Everything was done for me from the registration to the inspection More

Report | Print

Mark Galante is great! We were having an issue with a car that was purchased at Kelly VW. The car would stall at random times. After VW sent an engineer out to fix the i We were having an issue with a car that was purchased at Kelly VW. The car would stall at random times. After VW sent an engineer out to fix the issue, it happened AGAIN! At this point I no longer felt it safe to have my family in the car. After getting very little help from Volkswagen Customer Care I asked to speak to the manager of Kelly VW. Mark immediately worked out a fair solution to our problem and we were in a new car by the end of the day. Mark took the time to check in with me multiple times during the process of getting our new car. I would highly recommend Kelly VW More

Report | Print

Excellent Place to Buy aand Service your car. It was an extraordinary car buying experience. We came there with a little bit of home work but the whole process was such pleasant experience - it wa It was an extraordinary car buying experience. We came there with a little bit of home work but the whole process was such pleasant experience - it was quick, clean and stress-free. The credit must go to Said Bousbaa, the Manager - very warm, very descent, very classy and very professional. If I recollect it right, we wrapped it under an hour! Nothing more Nothing less. The car was VW Golf GTI. I must also thanks to Jim, the sales person, too. I have had know this dealership for a couple of years now. At that time,, Patrick Collin, who used to run the service department. He is very dependable man. My most recent encounters with Rachel DaSilva in service department was also equally impressive. Unfortunately, I had a crack on the windshield in less than three months after buying this car. I called up Said Boubsaa, the Manager, who asked me to come down. Personally, took time to inspect the windshield. Almost, immediately, set things in motion with the service department - ordered the part, scheduled the technician and fixed the problem in 2 days flat. He went over and above the call of duty in every encounter, since buying this car from Kelly Dealership. It was chance encounter, I ran into Mr. Kelly - the Big Boss and expressed my genuine appreciation of the dealership, Management and staff on the floor. I would go there again. I would recommend it to others too! More

Report | Print

Seevice Great experience whenever I go in for service. My car always gets fixed in a timely manor and I would recommend this dealership to anyone! Great experience whenever I go in for service. My car always gets fixed in a timely manor and I would recommend this dealership to anyone! More

by SABAHUDINSISIC92 Verified Customer Verified Customer

Report | Print

Extremely happy with service department Rachel was my service writer and was a great help, took care of the issues I was having and I got my car back quickly and was also washed when it was Rachel was my service writer and was a great help, took care of the issues I was having and I got my car back quickly and was also washed when it was completed More

by SABAHUDINSISIC92 Verified Customer Verified Customer

Report | Print

Excellent Highly competent and courteous staff. A complication arose and the problem was handled fairly and quickly. There was excellent communication . The c Highly competent and courteous staff. A complication arose and the problem was handled fairly and quickly. There was excellent communication . The change for the complication was very reasonable. More

by JEMCC3 Verified Customer Verified Customer

Report | Print

Thank's for the Great Service. Just had the 20k service performed on my Daughter's 2014 VW Jetta wagen which she purchased at Kelly VW last July.................Very Nice People Just had the 20k service performed on my Daughter's 2014 VW Jetta wagen which she purchased at Kelly VW last July.................Very Nice People!! More

by DUGGAND44 Verified Customer Verified Customer

Report | Print

Excellent Great customer service! I was able to get a loaner car while my car was being serviced - which saved me since I work out of car on the road all day. Great customer service! I was able to get a loaner car while my car was being serviced - which saved me since I work out of car on the road all day. More

by BETH.CARUANA Verified Customer Verified Customer

Report | Print

well done Kelly has added something new to their service dept.While I was siting in the lounge having a coffee (thanks for that and all those flavor choices b Kelly has added something new to their service dept.While I was siting in the lounge having a coffee (thanks for that and all those flavor choices btw...) I received a short video from the mechanic working on my car. It was terrific. I like that new feature. More

by AWS Verified Customer Verified Customer

Report | Print

Simple visit handled with ease. Needed my 2015 Golf inspected - can't believe I've owned it for a year - and Rachel helped make it a simple/seamless experience. What else should it Needed my 2015 Golf inspected - can't believe I've owned it for a year - and Rachel helped make it a simple/seamless experience. What else should it be? More

by shootcloser Verified Customer Verified Customer

Report | Print