Rachel DaSilva
Rachel DaSilva at Kelly Volkswagen
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Rachel DaSilva | Page 9

Service Advisor

Kelly Volkswagen

72 Andover St.
Danvers, MA 01960

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4.3
110 Reviews

Employee Video

4.3

110 Reviews

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110 Reviews of Rachel DaSilva

May 09, 2017

Dealership Rating
Employee Rating

Excellent service Exceptional service and atmosphere, great people and a great product. Rachel and George are really fantastic and I look forward to working with them a More

by Mbf2002
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: George Sousa

April 30, 2017

Dealership Rating
Employee Rating

Excellent The best service I have ever received at dealership. Drive in service couldn't be easier! They are happy to drop you off at the mall or give you a loa More

by justme
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

April 26, 2017

Dealership Rating
Employee Rating

Rachel is a great Service advisor We own two VWs and come to Kelly VW in Danvers for all our service needs. I recently came there for a recall on my CC and Rachel had me in and out ... More

by Max100
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

April 24, 2017

Dealership Rating
Employee Rating

Awesome They always make it as pleasant as possible, and the work is 100% spot on. Never once had an issue at Kelly, and I don't expect that I will. Thank More

by thissitesucks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: James Little

February 01, 2017

Dealership Rating
Employee Rating

Always get my car serviced here I bought my vehicle here and never go anywhere else for servicing. They do tremendous work and are super friendly. The staff has never treated me wron More

by Chris Jones
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

January 26, 2017

Dealership Rating
Employee Rating

Outstanding! I couldn't be happier I bought the least experience VW makes (used beetle)- and they treat me like a king! I bought many cars in my 60+ year's and have never been treated s More

by Teddy P
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Anthony in sales

December 18, 2016

Dealership Rating
Employee Rating

Pleasant Staff attentive, wait area comfortable. A pleasant place to have to spend an hour. A magnet had fallen off in the wash bay, Kevin had seen it and retr More

by kgpaget
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Kevin Fleuriel

Jan 14, 2017

Kelly Volkswagen responded

Glad to hear our staff was so helpful kgpaget. Thank you for working with our Kelly Volkswagen service department. We hope you'll reach out if we can do anything else for you again.

December 08, 2016

Dealership Rating

Car repair Car service in repair department was fantastic. Will use agaitried to purchase a car from dealership and was met with indifference and fluctuating pri More

by Bvokvo8
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes

October 19, 2016

Dealership Rating
Employee Rating

Buying a new car Friendly competent people who make buying a car easy and stress free. The sales person was knowledgeable and never pushy. Everything was done for me f More

by Leslie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: George Sousa, Jackie Amodeo

Oct 19, 2016

Kelly Volkswagen responded

Hi Leslie! Thank you for taking a moment to let us know how your recent visit went with our staff at Kelly Volkswagen. We couldn't be happier to hear that you enjoyed an easy, stress-free car buying experience from our team. If we can be of more assistance to you, please don't hesitate to stop by or contact our team. We're here for you anytime Leslie. Congratulations, and thank you again for choosing our dealership to work with on your purchase.

August 03, 2016

Dealership Rating
Employee Rating

Mark Galante is great! We were having an issue with a car that was purchased at Kelly VW. The car would stall at random times. After VW sent an engineer out to fix the i More

by Mkachinski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Mark Galante, Paul Lazzaro

Aug 10, 2016

Kelly Volkswagen responded

Hi Mkachinski, thank you for sharing your experience with our team. We're so sorry to hear about your original vehicle problems, but we couldn't be more happy to hear that Mark stepped in and took care of all your needs in a professional, fair manner. We hope you'll let us know if anything else comes up - we're always here for you if you need anything else. And of course, congratulations on the new purchase Mkachinski!

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