Rachel DaSilva | Page 11

Recall Service Rachel helped me out right away and did a great job. I had issues with me my stairing wheel and come to find out it was because of a Recall. I had a g Rachel helped me out right away and did a great job. I had issues with me my stairing wheel and come to find out it was because of a Recall. I had a great experience as usual. More

by MATTHEW.BEAUPRE Verified Customer Verified Customer

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Very friendly, professional, and very proactive Rachel was very accommodating and helpful throughout my experience at this dealership and is a credit to this organization. She was approachable, fri Rachel was very accommodating and helpful throughout my experience at this dealership and is a credit to this organization. She was approachable, friendly, courteous, and helpful. More

by RJG3D Verified Customer Verified Customer

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Breath of fresh air. I felt that I was working with professionals every step of the way and that gave me the piece of mind that I wasn't going to be taken advantage of or I felt that I was working with professionals every step of the way and that gave me the piece of mind that I wasn't going to be taken advantage of or receive poor workmanship. The wait was a little bit longer than I would have liked but Rachel and Jackie were apologetic and understanding. I would recommend Kelly Volkswagen thanks to the impression they left with me. More

by BM9583 Verified Customer Verified Customer

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Service As it should be! Very professional & courteous...they value us as customers....scheduled service, greeted promptly, reviewed my VW's needs....followed-up as promised, Very professional & courteous...they value us as customers....scheduled service, greeted promptly, reviewed my VW's needs....followed-up as promised, ready when promised and on budget. David is a pleasure to deal with...highly recommended! More

by Tom Verified Customer Verified Customer

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Convenient! Friendly, accommodating and professional at each visit. Short notice appointments are easily scheduled. Service hours are convenient for both pick Friendly, accommodating and professional at each visit. Short notice appointments are easily scheduled. Service hours are convenient for both pick up and drop off. Extremely clean and pleasing waiting area too! More

by ALANWALL Verified Customer Verified Customer

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Quick and reasonable Great service! Thank you Rachel! The price I was quoted was reasonable. The service took the exact time I was told it would... Couldn't be happier! Bu Great service! Thank you Rachel! The price I was quoted was reasonable. The service took the exact time I was told it would... Couldn't be happier! But she More

by MDESYATNIK Verified Customer Verified Customer

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Marvelous Great atmosphere to work or relax while your car is being fixed. Car was also fix in the time frame slotted. The coffee is great too Great atmosphere to work or relax while your car is being fixed. Car was also fix in the time frame slotted. The coffee is great too More

by RICH4 Verified Customer Verified Customer

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Service and new tires Kelly was incredible. Best service ever from any car dealer I have ever had. Polite, courteous, fast and superb communications. Loaner car was excelle Kelly was incredible. Best service ever from any car dealer I have ever had. Polite, courteous, fast and superb communications. Loaner car was excellent. They are the best! More

by JRUMBOUGH Verified Customer Verified Customer

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This place is a joke! Do not get your car serviced here I wouldn't recommend it at all. Go some place else it will be cheaper and they most likely wont charge you for thing Do not get your car serviced here I wouldn't recommend it at all. Go some place else it will be cheaper and they most likely wont charge you for things you don't need. I took my Volkswagen here to have the ignition fixed. I have never been so disgusted in my life. Just because I am a female doesn't mean I don't know how to work on my own car. You tell me I need a grand worth of coils and spark plugs. What a joke! I just replaced them myself. When I go to pick up my car you laugh and tell me good luck getting back home and how its misfiring really bad. It wasn't that way when I brought it to you. The worst fact is the mechanic who worked on my car and Rachel the lady who only wanted to charge me more money who worked in the service department watched me fix my coils and plugs in your freaking parking lot because you wanted me to pay to have you fixed them when there was nothing wrong with them. When you were confronted about it you had nothing to say. Then you tell me that there was so many codes on my car and when i asked for the list and what they were you didn't have it and the mechanic never wrote it down. But its okay I have my own code reader and when i plugged it in sure enough the only codes were on was because you xxxxed with my car so it would misfire like i wouldn't notice when i opened the hood and looked at the coils. The biggest xxxx bags I have ever dealt with. I will drive the distance to get my car serviced in Syracuse, NY. Learn from my experience because if they attempted to do this to me they could try to do it to you. More

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Kelly VW rocks! I purchased a VW Tiguan SUV at Kelly a bit more than 4 years ago. Each year I take my in for regular service. Kelly VW's service team is absolutely I purchased a VW Tiguan SUV at Kelly a bit more than 4 years ago. Each year I take my in for regular service. Kelly VW's service team is absolutely awesome! Our VW has performed extraordinarily well since new, and I take comfort in knowing that Kelly VW's service team supports my SUV. More

by JOEL.SALUS Verified Customer Verified Customer

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