Employee Video
111 Reviews
Write a Review111 Reviews of Rachel DaSilva
March 16, 2018
Great experience at Kelly VW Everyone at Kelly VW was so helpful and accomodating while they serviced my new Atlas. They were able to provide me with a loaner car. I loved how the Everyone at Kelly VW was so helpful and accomodating while they serviced my new Atlas. They were able to provide me with a loaner car. I loved how they sent me a video of the work that was done on the car. It made everything so transparent! Nice work! More
January 16, 2018
Nice people, Nice atmosphere It is nice working with Kelly VW. Prices are high, but the dealership and people are nice. Bought a used VW Passat and also had service. So far so goo It is nice working with Kelly VW. Prices are high, but the dealership and people are nice. Bought a used VW Passat and also had service. So far so good. More
Other Employees Tagged: Josh Cone
January 15, 2018
2014 VW Passat Good Afternoon, I Want To Thank Very Much To Tara Arnold For Texting And Calling About The Update On My 2014 Volkswagen Passat. She Is Very Informal Good Afternoon, I Want To Thank Very Much To Tara Arnold For Texting And Calling About The Update On My 2014 Volkswagen Passat. She Is Very Informal About The Situation About My Vehicle. I Came Into The Dealership Where I Bought About Two Months Ago On A Saturday Afternoon Without An Appointment About Ice And Snow On My Rims. She We Will Take Care Of It No Problems Because The Vehicle Was Shaking And Vibration Down The Highway. But I Mention Another Issue About The Vehicle That The Rear Window Defroster Was Not Working Probably And It Will Take Time To Diagnostics The Problem. So She Gave Me A Loaner Car With No Questions At All. That Was Stressful Free With No Hesitations At All. That is Excellent Customer Service. Thank You Again From A Kelly Volkswagen Client More
Other Employees Tagged: Nick Irving , Said Bousbaa, Lauren Fitzemeyer, Mark Galante, Tara Arnold
January 04, 2018
Dead battery in below zero temps Kelly service is THE BEST. Other local parts stores, gas stations were all out of batteries and AAA wasn’t answering the phone. Kelly had me back on Kelly service is THE BEST. Other local parts stores, gas stations were all out of batteries and AAA wasn’t answering the phone. Kelly had me back on the road in an hour AND with a gleaming car wash! It doesn’t get any better than THAT. Oh, and their advice about a fuel additive in this weather was greatly appreciated. More
December 14, 2017
Excellent service ! Been here several times. Prompt and timely service when others struggle to meet the same level of expectation. Friendly and attentive service all th ! Been here several times. Prompt and timely service when others struggle to meet the same level of expectation. Friendly and attentive service all the time. More
Other Employees Tagged: Jackie Amodeo , Susan Dalelio, Lauren Dilley, Lauren Fitzemeyer, Leigh-Anne Hurley, Jane Nickolas, Eileen Rodriguez
December 05, 2017
Express service Service was very good. Went in for a bad battery they replaced quickly and even took care of an outstanding recall I had. The person in service I deal Service was very good. Went in for a bad battery they replaced quickly and even took care of an outstanding recall I had. The person in service I dealt with was very helpful. More
December 05, 2017
Checking Out My Heat And A/C Good Afternoon, Thank You Very For The Service And The Youtube Video. It Show Me How To Correctly Use My A/C And Heater. This Is Excellent Custom Good Afternoon, Thank You Very For The Service And The Youtube Video. It Show Me How To Correctly Use My A/C And Heater. This Is Excellent Customer Service And Commutation, Let's Customer Of What Is Going On. Thank You Again From A Kelly Volks. Customer..... More
Other Employees Tagged: Nick Irving
August 08, 2017
costly service Clean, new facility, quick turnaround and loaner car nice but charged a lot for repairs that should have been covered by extended warranty. Requested Clean, new facility, quick turnaround and loaner car nice but charged a lot for repairs that should have been covered by extended warranty. Requested estimate for body work. None given. More
July 07, 2017
Kelly VW Danvers Kelly is quick to respond to my needs. They are polite and efficient. The salespeople are never pushy and the service staff are responsive and always Kelly is quick to respond to my needs. They are polite and efficient. The salespeople are never pushy and the service staff are responsive and always have a loaner car for me if needed More
June 15, 2017
Easy and friendly Everything was easy they took care of me and my visit seem less. Rachel was nice and great to work with and my life easy. Everything was easy they took care of me and my visit seem less. Rachel was nice and great to work with and my life easy. More