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Rachel Farrell

Overview Reviews (58) Inventory (393)

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Rachel Farrell

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Rachel Farrell | Page 5

Service Advisor

Jim Norton Toyota Tulsa

9809 South Memorial Drive
Tulsa, OK 74133

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4.9

58 Reviews

Overview Reviews (58) Inventory (393)

4.9

58 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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58 Reviews of Rachel Farrell

February 26, 2024

Dealership Rating

Employee Rating

Rachel was very helpful. Service was great and a nice young man helped me with the navigation system on my car. Service was great and a nice young man helped me with the navigation system on my car. More

by DAGWHITE

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Feb 27, 2024 -

Jim Norton Toyota Tulsa responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Courtney, Jim Norton Auto Group

February 26, 2024

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Employee Rating

Received car in timely manner. They updated me with issues and took care of my requests. They updated me with issues and took care of my requests. More

by JUSMITH8282

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Not sure but think it was Rachel

Helpful 0

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Feb 27, 2024 -

Jim Norton Toyota Tulsa responded

Thanks for the kudos! It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Courtney, Jim Norton Auto Group

February 26, 2024

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Employee Rating

I purchased my car there almost 5 years ago and I have had consistently good maintenance experiences with them. had consistently good maintenance experiences with them. More

by amcog

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Feb 27, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Courtney, Jim Norton Auto Group

February 21, 2024

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Employee Rating

I was very pleased with my visit. I was surprised at how fast I was taken care of. I just had oil change and tire rotation but I've never had this done in such a timely manner 👍👍 I was surprised at how fast I was taken care of. I just had oil change and tire rotation but I've never had this done in such a timely manner 👍👍 More

by DONJRYAN67

Verified Customer

Service Price Transparency

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Eric Cooper

Helpful 0

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Feb 22, 2024 -

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to write such great feedback! Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that our service team was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Courtney, Jim Norton Auto Group

February 21, 2024

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Employee Rating

Quick tire rotation service as requested at no charge to me on this date of service me on this date of service More

by SFDRIESEL

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Feb 22, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for your wonderful feedback! We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Courtney, Jim Norton Auto Group

February 21, 2024

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They are great and friendly people to work with. I would recommend them to anyone who wants a Toyota. I would recommend them to anyone who wants a Toyota. More

by bbwoman1960

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Feb 22, 2024 -

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Sincerely, Courtney, Jim Norton Auto Group

February 21, 2024

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Very friendly employees, explained things well. They finished before the time they told me at first. They finished before the time they told me at first. More

by prsmallwood1417

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Hunter Allen

Helpful 0

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Feb 22, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time out of your day to share your wonderful experience with us! We are delighted to hear you were treated with prompt, courteous, and informative service on your vehicle. We hope you will give us the opportunity to help you again whenever it’s time for your next service. Sincerely, Courtney, Jim Norton Auto Group

February 20, 2024

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Employee Rating

Racheal is real sweet and never pressures. She recommends what we need to do and go from there. I had her the last time and hope to continue with her. Of course we did did do a brake flush and She recommends what we need to do and go from there. I had her the last time and hope to continue with her. Of course we did did do a brake flush and a new cabin filter More

by ldplay4

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Feb 20, 2024 -

Jim Norton Toyota Tulsa responded

First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Rachel assisted you in such a detailed and customized manner. Give us a call if you have any further questions! Sincerely, Courtney, Jim Norton Auto Group

February 20, 2024

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Employee Rating

David is one of the best service representatives. He is knowledgeable about the vehicles I have serviced. He is friendly and helpful. He is knowledgeable about the vehicles I have serviced. He is friendly and helpful. More

by rhardy1557

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: David Holmes, Greg Foster, Eric Cooper, Levi Hale, Zeb Freter, Auston Foster, Jeff Cantrell , Hunter Allen

Helpful 0

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Feb 20, 2024 -

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to write such great feedback! Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that David was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Courtney, Jim Norton Auto Group

February 19, 2024

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Employee Rating

Excellent customer service and minimal wait time, will use JN for all my vehicle services use JN for all my vehicle services More

by PCURRIN1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Greg Foster, Eric Cooper, Auston Foster, Joey Ryan, Jeff Cantrell

Helpful 0

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Feb 20, 2024 -

Jim Norton Toyota Tulsa responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Courtney, Jim Norton Auto Group

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