Raegan Bolden

When I dropped off my 2022 Tucson, I let them know that I had an active service agreement. When I was checking out, they tried to charge me for services that I had already paid for. It took more than 20 minu had an active service agreement. When I was checking out, they tried to charge me for services that I had already paid for. It took more than 20 minutes to correct the invoice, as my service rep and three others sat in the office chatting. This is the 3rd dealership I have taken my vehicle for service, and by far the least satisfying. Then, they gave me the keys and asked me if I knew where my vehicle was, rather than either bringing it to me or showing me where it was. I will have to use them again due to location, but it will discourage me from buying my next car from Hyundai. More

by jbshortmd Verified Customer Verified Customer

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Jameel Smith is remarkably helpful. and efficient. He guided me through my service appointment and even brought my Hyundai Kona to me after the service was complete. Everyone was polite and efficient. He guided me through my service appointment and even brought my Hyundai Kona to me after the service was complete. Everyone was polite and helpful. More

by thomasdainty900 Verified Customer Verified Customer

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Good energy as soon as I pulled up the car. Fast and efficient experience service providers were very helpful and accommodating. Fast and efficient experience service providers were very helpful and accommodating. More

by feliciahercule Verified Customer Verified Customer

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Friendly staff. No one tried to upsell on more work on the car that didn’t really need to be done. Professional. In and out fairly quickly. No one tried to upsell on more work on the car that didn’t really need to be done. Professional. In and out fairly quickly. More

by vlias Verified Customer Verified Customer

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I have not used a real dealership for my servicing for decades. Decided to use this dealership as I had a new to me Hyundai Tucson and wanted to keep it a long time. I am so pleased with every person I en decades. Decided to use this dealership as I had a new to me Hyundai Tucson and wanted to keep it a long time. I am so pleased with every person I encounter and the service itself. You have a lyal customer More

by BARRYEVANRUSS Verified Customer Verified Customer

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I am writing to express my dissatisfaction with the service I received for my vehicle, 2015 Hyundai Sonata, at ALM Hyundai West on Feb. 9, 2025. As a loyal customer of ALM Hyundai West, I have trusted service I received for my vehicle, 2015 Hyundai Sonata, at ALM Hyundai West on Feb. 9, 2025. As a loyal customer of ALM Hyundai West, I have trusted your brand for quality and reliable service; however, my recent experience has been both frustrating and disappointing. On Feb. 9 2025, I had my car towed in for service, (diagnostic testing due to the car not starting), and the service process did not go as expected. Despite being assured that the issue would be resolved in a timely and professional manner, I encountered several problems, including the lack of communication about the repairs, delays, and incomplete work during the service. To further elaborate on my concerns: (1) I was told that I needed to get some repairs, brake ignition switch and rear tail lamp assembly. I agreed to have those things replaced/fixed and expected them to be completed. My vehicle is still not starting and they have no idea what the problem is; (2) There was a serious lack of communication and failure to provide updates, e.g., the service is taking longer than expected, and I am not being informed about the status of my car. Each time I am provided with an update it is due to me calling the service department and inquiring about the process; (3) Although my service representative was professional, she did not offer any help, such as the use of a loaner vehicle. When asked I was told I'd be put on a list. I never received any communication about the status of this service. As a result of these issues, I am now facing further inconvenience and additional costs, as my vehicle is still not completed. I went up there on March 31, 2025, to retrieve some items out of my vehicle, only to find it on the lot with a window down and it was due to rain later that day. The seat was wet and there was water on the dash on the driver’s side from a previous day of rain. After contacting the GM regarding this matter, twice, your service department contacted me on April 11th to inform me that my vehicle was ready for pickup and that a multi-point inspection had been completed. However, upon reviewing the inspection paperwork that was sent the same day, I was shocked to discover that my vehicle failed in several key areas: • Engine oil level – marked as “Fail,” which, if neglected, can result in catastrophic engine damage. • Passenger compartment air filter – failed. • Wheel alignment – needed. • Left rear brakes – needed immediate attention. • Engine air filter – marked as “Caution.” Despite these serious concerns, none of them were discussed with me before the vehicle was released. Why would your team inform me that my car was ready and safe to drive, when in fact, several maintenance issues remain unresolved? At no point did anyone offer recommendations, quote repairs, or even mention the failed items on the inspection report. In addition to the mechanical concerns, I must also address the state in which my vehicle was returned. My car sat uncovered in your lot for days, with the window left down. This occurred during a period of severe weather, and now my vehicle smells musty and has visible pollen buildup inside. Furthermore, my driver-side window now sticks – a problem that did not exist prior to bringing the car in. Even after being told my vehicle was running and ready for pickup, it is now driving worse than before. This raises serious concerns about the quality of service and whether the root issues have been addressed at all. I still need to take the vehicle elsewhere to address the oil, filters, brakes, and alignment — all issues that should have been resolved or at least discussed before handing it back to me. What’s most troubling is the lack of communication and accountability. I have written multiple emails, and yet, no one has picked up the phone to acknowledge or resolve my concerns. This level of disregard is unprofessional and reflects poorly on your establishment. More

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They gave the run around about a service that were to perform and they never did. perform and they never did. More

by kvnowens611 Verified Customer Verified Customer

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Fast, friendly & made my son feel right at home. Will go back & recommend for other !!! Will go back & recommend for other !!! More

by ahall9511 Verified Customer Verified Customer

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Very good dealership and their service center I’m never had any problems getting my car there getting worked on it Myself and getting it back in a sufficient time I would highly recommend their service cen had any problems getting my car there getting worked on it Myself and getting it back in a sufficient time I would highly recommend their service center More

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Trustworthy and honest employees They seem to treat all customers with the greatest respect when it comes,to their vehicles. customers with the greatest respect when it comes,to their vehicles. More

by theodur2 Verified Customer Verified Customer

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