Raheim Brown | Page 14

Bought a 2020 Chevy Traverse, Premier edition from the dealer. Overall buying experience was really good. Follow up for missing items/service REALLY BAD. My wife went to the dealership on 6/25/2020 to dealer. Overall buying experience was really good. Follow up for missing items/service REALLY BAD. My wife went to the dealership on 6/25/2020 to have 3 things looked at/serviced; The passenger side tail light has condensation; per the service manager the seal is leaking/broken – needs to be replaced The 2nd row sunroof shade does not latch; when the vehicle was manufactured the latch was not installed or was removed. The 3rd row floor mats do not fit in this vehicle. They appear to be made for another vehicle. – I asked to have this mailed to me as we live in Pinellas county, half way access the state. Received NO RESPONSE after both talking to JR who said he would call me back. Also emailed him two times. I called the service department Friday, 6/25/2020 to indicate that I didn’t want them to order the taillight parts or the roof shade clip/latch as we live on the other side of the state (as it was going to take about a week to get parts in), and if it’s a warranty claim, we can have the vehicle serviced in Clearwater. After calling back, I wanted to ask for part #’s so that when I called the dealership in Clearwater (AutoNation) I could provide them with part numbers and that way they wouldn’t need to diagnose the vehicle all over again and me have to make 2 trips for a practically brand new vehicle. I was told (by the service department at Carl Black) that she needed manager approval to release the part #’s to me. Really????! Come on man. This is really poor service. As if this was some top secret thing. I can find them online! At the very least, she could have/should have offered to call over to the dealership in Clearwater and provide that information to them so they could simply order the parts and make my trip to them once. I’ve bought many cars before and have lots of clients in the car industry. From GMs, to dealership owners, to service managers and sale a people. Never have I experienced such poor follow through. Adam McKay 727-686-2142 More

by AMCKAY Verified Customer Verified Customer

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Detail team could have done a better job. All past purchases have had a full tank of gas, this one was under half a tank. purchases have had a full tank of gas, this one was under half a tank. More

by Mike Lowman Verified Customer Verified Customer

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Len was awesome going overboard to help me with my new truck. Also everyone else at Carl black was very helpful . I highly recommend them to anyone looking for a new or used vehicle truck. Also everyone else at Carl black was very helpful . I highly recommend them to anyone looking for a new or used vehicle More

by LENMAGGIO59 Verified Customer Verified Customer

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My husband & I purchased cars here & Raheim took care of the paperwork. He was so great going over the paperwork with us. He took his time answering all of our questions. He really cares. the paperwork. He was so great going over the paperwork with us. He took his time answering all of our questions. He really cares. More

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Always professional and helpful! My family and I have purchased 9 cars from Raheem and will continue to do so! Dwight helped my father with his recent purchase and the entire process was a breeze! purchased 9 cars from Raheem and will continue to do so! Dwight helped my father with his recent purchase and the entire process was a breeze! More

by Deanna Verified Customer Verified Customer

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Omar Rodriguez is a great leader at the dealership. Just a genuine man that really cares about his community. Third truck I have gotten from Carl black so far. a genuine man that really cares about his community. Third truck I have gotten from Carl black so far. More

by FLA2016CHEVY Verified Customer Verified Customer

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The wait between making the deal and getting to the Finance Manager was 3 hours. Far too long and made the buying experience unpleasant. Other than that everything was fine. Finance Manager was 3 hours. Far too long and made the buying experience unpleasant. Other than that everything was fine. More

by OKAYE Verified Customer Verified Customer

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I have purchased three cars from Carl Black Chevrolet, my daughter and son-in-law have purchased two cars from there and also have three friends that have purchased cars from there. I recommend a dealership daughter and son-in-law have purchased two cars from there and also have three friends that have purchased cars from there. I recommend a dealership More

by JIMROZEK12345 Verified Customer Verified Customer

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Little long but a professional staff.Return buyer and Little long but a professional staff. Return buyer and will return when needed. It was a busy day but we had a 10:15 appt and left around 3:30. We w Little long but a professional staff. Return buyer and will return when needed. It was a busy day but we had a 10:15 appt and left around 3:30. We will be back More

by FLAMEYERS Verified Customer Verified Customer

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Jack our sales rep was Great!! Very professional and personable sales representative and answered all our questions. Really recommend Carl Black!! The best experience ever!! personable sales representative and answered all our questions. Really recommend Carl Black!! The best experience ever!! More

by Consuelo Verified Customer Verified Customer

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