Ramon Mendoza | Page 13

Reliable Nissan responded

Thank you for the positive feedback about your improved experience! We're thrilled that Ramon provided excellent communication and professional service. Your recognition of Mr. Mendoza will be shared with him and our management team. We appreciate you giving us another opportunity to serve you better.

Reliable Nissan responded

Thanks for taking the time to share your feedback with us. We understand that waiting longer than expected for your scheduled appointment can be frustrating, especially when you've planned your day around the timeframe we initially provided. Your experience with the extended wait time is important feedback that helps us improve our scheduling processes. We value your patience and appreciate that you still chose to rate us positively despite the delay. Your input helps us work toward better time management for all our customers' appointments.

Reliable Nissan responded

Thank you for taking the time to share your wonderful experience with us. We're truly grateful to hear that our service team provided you with such knowledgeable and exceptional care. Your recognition of their expertise and dedication means everything to us at Reliable Nissan. We're committed to maintaining this high standard of service and look forward to continuing to exceed your expectations in the future.

Reliable Nissan responded

Your feedback is invaluable to us and we understand your frustrations. We recognize that staying connected with our customers and responding promptly is essential to providing the service you deserve. Your experience highlights an important area where we can work to improve, and we take this seriously. We would appreciate the opportunity to discuss your concerns further. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can work together to ensure better communication moving forward.

Reliable Nissan responded

We sincerely value your continued trust in our team and appreciate you taking the time to share your experience. It means everything to us when customers recognize our commitment to going above and beyond for their automotive needs. Your loyalty and kind words about the exceptional care you receive truly motivate our entire team. Thank you for being such a valued part of the Reliable Nissan family!

Reliable Nissan responded

We are concerned to hear about your disappointing experience. We recognize that our service fell short of the standards you expected, and we would appreciate the opportunity to learn more about what took place. Please reach out to Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can discuss your experience and work toward a resolution.

Reliable Nissan responded

Thank you for taking the time to share your wonderful experience with us. We're truly grateful to hear that our team provided you with the support you needed throughout your service visit. It means so much to know that we were able to assist you effectively with your rental car arrangements and vehicle repairs while maintaining the high level of service you deserve. Your feedback about the professionalism you experienced reinforces our commitment to treating every customer with care and respect. We appreciate you choosing Reliable Nissan and look forward to serving you again in the future.

Reliable Nissan responded

We are absolutely thrilled to hear about your positive experience with our oil change service. It's wonderful to know that everything went smoothly and that you found both the service and pricing to your satisfaction. Your feedback means a great deal to us, and we truly appreciate you taking the time to share your thoughts. We look forward to welcoming you back for your future automotive needs.

Reliable Nissan responded

Thanks for sharing your experience with our service team. We appreciate that you felt heard when describing your vehicle's symptoms and the previous work that had been done. It's wonderful to know that our team was able to identify the issue efficiently and complete the repair work promptly. Your feedback about our diagnostic process and turnaround time means a lot to us at Reliable Nissan. We're pleased we could get you back on the road quickly.

Reliable Nissan responded

We are disappointed to hear about the confusion regarding your oil change benefits. We understand your frustration. We take situations like this seriously and want to ensure we address your experience properly. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can review your purchase details and work toward a resolution.