Ramon Mendoza | Page 3

Reliable Nissan responded

Thank you for the great review! We're delighted to hear that you consistently have a positive experience with our service department. Keeping our customers informed and answering questions promptly are important parts of the service we strive to provide. We appreciate your continued trust in Reliable Nissan and look forward to serving you again in the future! 🚗😊

Reliable Nissan responded

Thank you for sharing your wonderful experience with us! We're thrilled to hear that Romon provided you with such outstanding service and got you back on the road quickly. Your recognition of his sense of urgency and dedication truly means a lot to our team. At Reliable Nissan, we take great pride in our employees and their commitment to delivering exceptional service to every customer. We're grateful for your kind words about our team and appreciate you taking the time to share this positive feedback. Thank you for choosing us for your automotive needs!

Reliable Nissan responded

Thank you for your review and for taking the time to share your positive experience with us. We're delighted to hear that your visit was efficient and that you found our service to be quick. It's wonderful to know that our team member provided you with excellent customer service and made your experience a friendly one. We truly appreciate your kind words and are grateful for customers like you who recognize the effort our team puts into delivering quality service. Your feedback means a great deal to Reliable Nissan.

Reliable Nissan responded

Thank you for sharing your feedback. We're sorry to hear that you left feeling frustrated after your oil change experience. We understand how important clear communication and trust are when it comes to vehicle service. We would appreciate the opportunity to learn more about what happened and address your concerns directly. Please contact our management team at your convenience so we can review the details of your visit and work toward a resolution. Thank you for bringing this to our attention, and we hope to have the chance to make things right.

Reliable Nissan responded

Thank you for taking the time to share your feedback. We’re glad to hear you were pleased with the quality of service overall, but we’re sorry to learn about your concern regarding the scratch you noticed after your visit. We take vehicle care very seriously, and we understand how frustrating it can be to notice any damage, especially when you’re diligent about inspecting your vehicle. While it can be difficult to determine when or how something like this occurred several days after service, we would still like the opportunity to review your concern and see how we can help. Please reach out to our service manager with your visit details so we can look into this further. We appreciate your business and your feedback, and we hope to address this properly for you.

Reliable Nissan responded

We are disappointed to hear about your recent experience and the concerns shared regarding your service visit, including communication, pricing, and organization. We strive to ensure appointments are properly handled, pricing is clearly communicated, and all charges are fully explained prior to any work being performed. We appreciate you taking the time to share your feedback, as it helps us review and improve our overall service experience. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com.

Reliable Nissan responded

Thank you for the fantastic review! We’re so happy to hear that Ramon has consistently provided you with knowledgeable, friendly, and reliable service. It's wonderful to know that he takes the time to listen to your concerns and ensures everything is handled promptly and professionally. We truly appreciate your recognition of Ramon's dedication and your trust in Reliable Nissan. We look forward to continuing to provide you with excellent service for all your vehicle needs! – The Reliable Nissan Team 🚗😊

Reliable Nissan responded

Thank you for your great review! We're pleased to hear that your service was completed as promised and that Ramon kept you informed throughout the process. His knowledge, professionalism, and commitment to communication are qualities we truly value, and we're glad they made a positive impact on your experience. We appreciate your trust in Reliable Nissan and look forward to assisting you with your future vehicle needs! – The Reliable Nissan Team 🚗😊

Reliable Nissan responded

Thank you for your great review! We're so glad to hear that your experience was quick, easy, straightforward, and helpful. It’s wonderful that our team was able to address all your concerns and provide solutions that worked for your repair financing needs. We truly appreciate your trust in Reliable Nissan and look forward to assisting you again whenever you need us. Thank you for choosing us! – The Reliable Nissan Team 🚗😊

Reliable Nissan responded

We greatly appreciate your feedback and are pleased to hear that Ramon was able to assist you. We understand your frustration with the initial wait time and the lack of clear communication about your service completion. Your observations about our team coordination and the waiting area are valuable insights that help us improve our service delivery. Thank you for taking the time to share your experience and for your suggestion about adding signage to the waiting area. Your feedback regarding service timing and communication is important to us, and we will use it to enhance our customer experience. We truly value your business and appreciate your patience during your visit.