Ramon Mendoza | Page 2

Reliable Nissan responded

Thank you for the great feedback! We’re glad we were able to get you in right away and complete your 15,000-mile service quickly and without any issues. We’re also happy to hear our team was friendly and helpful. We truly appreciate you trusting Reliable Nissan with your vehicle and look forward to seeing you at your next service! 😊🔧

Reliable Nissan responded

We are glad to hear that you keep coming back! Four cars is a real testament to the trust you have placed in us, and that means a lot. We hope you enjoy every mile in your new vehicle.

Reliable Nissan responded

We’re truly sorry to hear about your experience. This is certainly not the level of service or communication we strive to provide at Reliable Nissan. We understand how frustrating it can be when calls aren’t returned and concerns aren’t addressed promptly. We would appreciate the opportunity to learn more about what happened and work toward making things right. Please reach out to our management team directly so we can look into your experience and address your concerns. Thank you for bringing this to our attention.

Reliable Nissan responded

We are disappointed to hear about the repeated delays in having your windshield repair completed. We understand the importance of following through on commitments made during the vehicle purchase and providing clear communication when scheduling repairs. Please contact Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com so we can discuss this further.

Reliable Nissan responded

We’re truly sorry to hear about your experience and completely understand your frustration. Having to bring your vehicle back four different times, especially after it was in our service department for six days, only to have the same warning light come back on is understandably very disappointing. We don’t want you to feel like you’re on your own with this. Please reach out to our service team and ask for Manny, our Service Manager, so we can take another look at the vehicle and work toward getting this resolved properly. We understand that your confidence in the vehicle has been affected, and we want to do everything we can to make this situation right. Thank you for giving us the opportunity to address your concerns. We sincerely apologize for the inconvenience and frustration this has caused you.

Reliable Nissan responded

We value your input, and are sorry to hear that your expectations were not met. We take concerns like this seriously and would welcome the opportunity to learn more about what happened and see if there is anything we can do to help. Please reach out to Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can discuss this further.

Reliable Nissan responded

Thank you for your kind words and for taking the time to leave us a review! We're thrilled to hear that your service visits are always quick and easy, and that our team has been knowledgeable and accommodating, even when last-minute changes come up. We truly appreciate your trust in Reliable Nissan and look forward to continuing to provide you with the excellent service you deserve. We can't wait to see you again!

Reliable Nissan responded

Thank you for the kind words about our dealership and porter! We apologize for the longer wait on your oil change and will use your feedback to improve. We hope to see you again at Reliable Nissan!

Reliable Nissan responded

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. We take concerns about our facilities, workmanship, customer service, and management seriously, and we'd appreciate the opportunity to learn more about what happened. If you're willing, please contact us directly so we can discuss your experience and work toward making things right.

Reliable Nissan responded

Thank you for your wonderful review! We're so glad to hear that Ramon consistently provides you with excellent customer service. Taking the time to answer questions and ensuring all of your concerns are addressed before you leave is exactly the level of care we strive to provide. We truly appreciate your kind words and your trust in Reliable Nissan. We look forward to serving you again at your next visit!