Ramon Mendoza | Page 2

Reliable Nissan responded

We’re truly sorry to hear about your experience and completely understand your frustration. Having to bring your vehicle back four different times, especially after it was in our service department for six days, only to have the same warning light come back on is understandably very disappointing. We don’t want you to feel like you’re on your own with this. Please reach out to our service team and ask for Manny, our Service Manager, so we can take another look at the vehicle and work toward getting this resolved properly. We understand that your confidence in the vehicle has been affected, and we want to do everything we can to make this situation right. Thank you for giving us the opportunity to address your concerns. We sincerely apologize for the inconvenience and frustration this has caused you.

Reliable Nissan responded

We value your input, and are sorry to hear that your expectations were not met. We take concerns like this seriously and would welcome the opportunity to learn more about what happened and see if there is anything we can do to help. Please reach out to Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can discuss this further.

Reliable Nissan responded

Thank you for your kind words and for taking the time to leave us a review! We're thrilled to hear that your service visits are always quick and easy, and that our team has been knowledgeable and accommodating, even when last-minute changes come up. We truly appreciate your trust in Reliable Nissan and look forward to continuing to provide you with the excellent service you deserve. We can't wait to see you again!

Reliable Nissan responded

Thank you for the kind words about our dealership and porter! We apologize for the longer wait on your oil change and will use your feedback to improve. We hope to see you again at Reliable Nissan!

Reliable Nissan responded

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. We take concerns about our facilities, workmanship, customer service, and management seriously, and we'd appreciate the opportunity to learn more about what happened. If you're willing, please contact us directly so we can discuss your experience and work toward making things right.

Reliable Nissan responded

Thank you for your wonderful review! We're so glad to hear that Ramon consistently provides you with excellent customer service. Taking the time to answer questions and ensuring all of your concerns are addressed before you leave is exactly the level of care we strive to provide. We truly appreciate your kind words and your trust in Reliable Nissan. We look forward to serving you again at your next visit!

Reliable Nissan responded

Thank you for taking the time to share your feedback with us. We are glad to hear that our service personnel made a positive impression during your visit. It means a great deal to our team to know that their efforts are recognized, and we look forward to continuing to provide you with quality service at Reliable Nissan.

Reliable Nissan responded

Thank you for sharing your feedback. We’re glad to hear you were happy with the service you received. We also appreciate you bringing up your concerns regarding the additional recommendations. Our goal is always to provide transparent information and help customers understand what services may be beneficial based on their vehicle’s condition and maintenance needs. We understand that you may want to review recommendations further before moving forward. If you have any questions about the services that were suggested, we’d be happy to go over them with you and provide more details. We appreciate your trust and look forward to assisting you in the future.

Reliable Nissan responded

Thank you for the fantastic review! We’re so glad to hear that Ramon provided you with such a great experience. Clear communication, honest expectations, and answering all questions are important parts of our service, and we appreciate you recognizing his efforts. We’ll be sure to share your kind words with Ramon. Thank you for trusting us with your vehicle, and we look forward to helping you again in the future!

Reliable Nissan responded

We are thrilled to hear that your experience with our finance team has been so positive! Making the process accessible and manageable for our customers is something we genuinely care about, and it is wonderful to know that the payment options have made a real difference for you. Thank you so much for taking the time to share your kind words. We truly appreciate your trust in Reliable Nissan and look forward to continuing to support you whenever you need us!