Ramsey Obregon | Page 6

Excellent Service We had a very positive experience purchasing our new Highlander through North Park Toyota. Ramsey Obregon was exceptionally knowledgeable and professi We had a very positive experience purchasing our new Highlander through North Park Toyota. Ramsey Obregon was exceptionally knowledgeable and professional. He guided us through the selection process assuring that we received the vehicle that would best function for us. Justin Boone provided great facilitation and coordination in our buying process. Patrick Lancaster helped us select an insurance package that best meets our needs both currently and in the future. North Park Toyota has an excellent team of professionals that made our purchase an enjoyable event. More

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Excellent customer service! Employees are very friendly and knowledgeable about the type of car and deal you're looking for. I would highly recommend this dealership to anyone! Employees are very friendly and knowledgeable about the type of car and deal you're looking for. I would highly recommend this dealership to anyone! More

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Excellent services This dealership provides great and helpful customer services. Our salesperson (Ramsey) and the finance (Patrick) were very helpful and caring to my ne This dealership provides great and helpful customer services. Our salesperson (Ramsey) and the finance (Patrick) were very helpful and caring to my needs. Thank you. More

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Service Department Thank you so much for exceeding my expectations (once again). Alamo Toyota is 2 miles from our house but yet...we travel from the far north side of S Thank you so much for exceeding my expectations (once again). Alamo Toyota is 2 miles from our house but yet...we travel from the far north side of SA to NorthPark for our needs! That in itself...speaks volumes! The customer service is the best ever (Ramsey) and (Richard S). Our service rep today... Michael Gurney was so accommodating, friendly and thoroughly explained our 5000 mile check. And...our car was washed !...not at ALAMO! WOW...it doesn’t get any better! Thank you so much for exceeding our expectations...each and every visit!! Gina Carter More

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New 2018 Toyota Tundra 5 stars for great pricing, communication and courteous service. Drove from Corpus Christi to finalize the deal. My entire experience was simple and st 5 stars for great pricing, communication and courteous service. Drove from Corpus Christi to finalize the deal. My entire experience was simple and stress free. I would recommend this dealership to anyone looking for a new or used car. More

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100% Qulity You won't leave until your e 100% satisfied with the service. Non-stop commitment to your happiness. Not a place you would dread going You won't leave until your e 100% satisfied with the service. Non-stop commitment to your happiness. Not a place you would dread going More

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Friendly staff Did a great job making sure we bought what we really wanted. Friendly staff and nice dealership. Thankful for their patience since we had our 3 year Did a great job making sure we bought what we really wanted. Friendly staff and nice dealership. Thankful for their patience since we had our 3 year old grandaughter with us. More

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1794 Tundra The 1794 Tundra is a stunning truck. It was not what I thought I was looking for. The look, the towing capacity, and previous Toyota experience sold t The 1794 Tundra is a stunning truck. It was not what I thought I was looking for. The look, the towing capacity, and previous Toyota experience sold the 1794. More

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Great Deal We had a great experience and ended up with a great deal. Thank you Christie Sanchez, Ramsey Obregon, and David Villareal for making this such a great We had a great experience and ended up with a great deal. Thank you Christie Sanchez, Ramsey Obregon, and David Villareal for making this such a great experience. They went all out to make sure we left satisfied. Thank you guys and thank you North Park More

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Calvary Blue TRD PRO 4Runner I usually change vehicles every 3-4 years and I buy luxury to specialized off road vehicles. Before this purchase I owned a Cadillac CTS coupe and al I usually change vehicles every 3-4 years and I buy luxury to specialized off road vehicles. Before this purchase I owned a Cadillac CTS coupe and almost purchased a Ford Raptor then Land Cruiser. I sought out this dealership through USAA to purchase a TRD PRO 4Runner after the Land Crusier purchase from another dealership went sour. This dealership was quick to order the 4runner I wanted in a configuration that I wanted at a fair market price. I waited 6 months for it which wasn’t an issue knowing I was getting what I wanted. However, once the vehicle got to the dealership I very quickly became aware that the vehicle came with added accessories that I did not want and ordered without. This despite having explained to the salespeople and communicated on several occasions through email and text messaging. I asked to have the items removed and the vehicle discounted from those items. However, only the running boards were removed with a $400 cost adjustment. I asked for additional compensation for the added cost of the other items which I did not order. I also explained that this would inconvenience my plan to purchase after market accessories to add to my vehicle. There was no compensation offered. While I was upset, I explained to the salesperson and manager that I ordered the vehicle without the added accessories which added to the cost of the vehicle. They explained that the vehicle comes from the factory in this configuration and they couldn’t do much about the way it comes from the factory. I understood but I was still confused why during the order I initially placed the vehicle was ordered without those items. I ended up purchasing the vehicle because I wanted the vehicle that I waited 6 months for. I will have to adjust the accessory purchase that I was going to make. Overall I liked the dealership and the purchase I made. I would purchase another vehicle from here but I would change the level of involvement should I do another special order. I especially liked the knowledge of the 4runner that the salesperson Connie displayed which ultimately led to me making the purchase. There was no pressure from the salespeople and the dealership offered fair market prices to what I wanted. It was this overall attitude of the dealership that made me want to purchase from them. I would give the dealership 5 stars would it not have been for the confusion of the order. More

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