Randall Laskowski | Page 7

Service manager Mike And service writer Randy as always we’re fantastic. They always take time from there busy schedule to make sure we are taken care of. we’re fantastic. They always take time from there busy schedule to make sure we are taken care of. More

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Oil change Came in for an oil change, without an appt. Was in and out in less than 45 minutes. Inspection report showed no other services needed. Came in for an oil change, without an appt. Was in and out in less than 45 minutes. Inspection report showed no other services needed. More

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I scheduled last minute, happy there was availability. Was told wait would be about 1 hour for oil change and tire rotation. About 25-30 minutes, my name was called - they were already done with my vehicl Was told wait would be about 1 hour for oil change and tire rotation. About 25-30 minutes, my name was called - they were already done with my vehicle. Excellent service!! More

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The service was professional and timely. The waiting room was comfortable and open. I appreciated the fact that they offered a loaner car since they had to keep my car overnight. room was comfortable and open. I appreciated the fact that they offered a loaner car since they had to keep my car overnight. More

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I always go to Toyota Schaumburg for any service that I need. They do a great service, treated very well and very nice people. Thank you !!! need. They do a great service, treated very well and very nice people. Thank you !!! More

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Brake system repair I contacted Schaumburg Toyota to discuss error messages that arose after repairing the rear brakes on my 2008 Highlander Hybrid. Was transferred to Ra I contacted Schaumburg Toyota to discuss error messages that arose after repairing the rear brakes on my 2008 Highlander Hybrid. Was transferred to Randy who listened carefully to my description of repair work I had completed myself on the rear brakes, including replacement of the right rear rotor, and caliper assembly, as well as repeated bleeding of both rear brake assemblies. Agreed to bring the vehicle in, which I did in the evening toward the end of Randy's shift, and Randy met and discussed the repair with me, and inspected parts I had removed, showing that the right rear caliper was frozen and not working prior to my replacing it. Initially Randy was going to have the morning crew start on the repair, but then decided that he would oversee the repair himself when he came in the next day, as he had detailed knowledge of the situation. He explained that the initial charge would be $138 to diagnose the problem, which would be applied to the repair. I agreed, but explained that due to my wife leaving town with our other car, I needed the car back by 1:00 PM at the latest. He said he couldn't guarantee .that as he didn't start until about that time the next day, so instead he offered a loaner for my use without charge so I didn't have to worry about when the repair would be complete. He called me the next day before 1:00 and told me the car was ready, and the charge was only $138 plus a small charge for supplies. I came in shortly thereafter to pick up the car, checked the brakes which worked perfectly and all error messages had been cleared. This was an exceptionally pleasant experience, and is typical of the service and satisfaction I have had with Schaumburg Toyota since purchasing our two Toyotas there in 2006, and 2008. I have and will continue to recommend your service to others. You have consistently produced quality and timely service for me, and have entirely changed my perception of dealership service - prior to having cars serviced at Schaumburg Toyota I would never take a car back to a dealer for service except for warranty coverage. I now come back consistently with confidence that I will be treated fairly and repairs will be done reliably. Thank you again for another exceedingly positive experience, and special thanks to Randy for listening and valuing my input to the problem, and taking personal interest in seeing it through. More

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Have been going to this dealership for 15 years. They have always been friendly and explain everything. Very trustworthy. Everyone I have worked with is great. Very accommodating when there have been They have always been friendly and explain everything. Very trustworthy. Everyone I have worked with is great. Very accommodating when there have been problems with the car. More

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Oil change Friendly helpful Sales and Service. Worked with Bill Haeger, Jerry McDuffie, Randy Laskowski and Andy Pellegrini for many years. I have always gon Friendly helpful Sales and Service. Worked with Bill Haeger, Jerry McDuffie, Randy Laskowski and Andy Pellegrini for many years. I have always gone to Bill Haeger to buy ALL of my Toyotas. I have a RAV4 and my two daughters have Corollas. Bill, Jerry, Randy and Andy treat us like family. Sometimes we stop in to say hi and have a Latte. More

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Great service! I arrived with my car for it's 40k service. Randall got my car serviced in about an hour. All it needed was an oil change and some washer fluid. I arrived with my car for it's 40k service. Randall got my car serviced in about an hour. All it needed was an oil change and some washer fluid. More

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Not What I Needed I went for a oil change on my 2013 Toyota Corolla, and paid more than what I expected to pay...$60. I could have received the conventional oil change I went for a oil change on my 2013 Toyota Corolla, and paid more than what I expected to pay...$60. I could have received the conventional oil change for less...being a senior citizen, and a veteran, well I do not need the extra expense. After I googled the reason for synthetic oil change, I realized it was not needed due to the fact I do not travel a lot on the road. We will see how this works out. I do love the car washes. And I do love the great service on my car. Not to sure about the oil change. Thank you for the your service. More

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