So I’m still really irritated with the quality of the
service that we received. First, I made a deal before we arrived and drove to San Antonio, a four hour drive away thinking it was going to be a quick
service that we received. First, I made a deal before we arrived and drove to San Antonio, a four hour drive away thinking it was going to be a quick sale. When we got there, they misplaced the keys which took forever to find it, the vehicle wasn’t ready, and we still had to drive four hours back to our city. Second, according to the CARFAX, it states that y’all replaced the washer fluid pump with the reconditioning, which was by the way 2000 dollars. Well, when we got back to Harlingen and checked under the hood, the washer fluid pump wasn’t installed at all. It was there but it wasn’t functional at all. So we received a Samual the following day asking if we made it home all right and asked if we liked the car. We did liked the car except for the fact that it had hail damage on the hood that wasn’t reported and the fact that the washer fluid didn’t work because it wasn’t properly installed. He stated, “oh just take it to Toyota and they’ll install it for you”. So that’s what we did and according to Toyota, it’s going to be $250 to get it installed and working again. So yall charged me a reconditioning fee of $2k and the car fax clearly mentions that yall replaced the washer fluid pump, when you literally just put one in without attaching it and they we have to pay $250 to attach it. Thats crazy and unethical.
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by Tracy Atkinson
Verified Customer
Verified Customer
Other Employees Tagged:
Robert Rangel, Samuel Villegas
Oct 30, 2025 -
San Antonio Dodge Chrysler Jeep Ram responded
Providing a positive experience is our top priority, Tracy, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
Mauricio Hernandez - General Manager
MoHernandez@sanantoniodcj.com
They were great & helpful.
Thank you I'll recommend people to that area to get a new vehicle
Thank you I'll recommend people to that area to get a new vehicle
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by ronh84
Verified Customer
Verified Customer
Other Employees Tagged:
Randle Harrelson
Oct 23, 2025 -
San Antonio Dodge Chrysler Jeep Ram responded
Here at San Antonio Dodge Chrysler Jeep Ram, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!
Dennis Erazo - General Sales Manager
denniserazolagos@sanantoniodcj.com
Our sales person was very nice and organized lady.
She tried her best to have everything ready so we can walk in and sign paperwork and leave.
She tried her best to have everything ready so we can walk in and sign paperwork and leave.
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by Oabrandt26
Verified Customer
Verified Customer
Oct 16, 2025 -
San Antonio Dodge Chrysler Jeep Ram responded
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Dennis Erazo - General Sales Manager
denniserazolagos@sanantoniodcj.com
Everything went good.
The process was fairly fast.
I have no complaints. Thank you sir.
The process was fairly fast.
I have no complaints. Thank you sir.
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by spencersherwood55
Verified Customer
Verified Customer
Other Employees Tagged:
Codi Morin, Robert Rangel
Oct 14, 2025 -
San Antonio Dodge Chrysler Jeep Ram responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Dennis Erazo - General Sales Manager
denniserazolagos@sanantoniodcj.com
They were great to work with.
Got me in and out in a great time. Great experience.
Got me in and out in a great time. Great experience.
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by jml7077
Verified Customer
Verified Customer
Oct 10, 2025 -
San Antonio Dodge Chrysler Jeep Ram responded
We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!
Dennis Erazo - General Sales Manager
denniserazolagos@sanantoniodcj.com
I completed the transaction online.
They brought the car to me. The experience was great!
They brought the car to me. The experience was great!
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by DEGRATEREALTY
Verified Customer
Verified Customer
Oct 02, 2025 -
San Antonio Dodge Chrysler Jeep Ram responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.
Dennis Erazo - General Sales Manager
denniserazolagos@sanantoniodcj.com
Every one was great I would recommend them to anyone who
is in the market for a car.
is in the market for a car.
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by budkinney
Verified Customer
Verified Customer
Other Employees Tagged:
Andrew “Cowboy” Galvan, Dennis Erazo
Oct 02, 2025 -
San Antonio Dodge Chrysler Jeep Ram responded
Thank you so much for choosing San Antonio Dodge Chrysler Jeep Ram! Please let us know if we can be of any more assistance.
Dennis Erazo - General Sales Manager
denniserazolagos@sanantoniodcj.com
I had Brianna, Nick and Randall, who took care of me and
they were awesome.
they were awesome.
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by tilwannalb
Verified Customer
Verified Customer
Oct 01, 2025 -
San Antonio Dodge Chrysler Jeep Ram responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Dennis Erazo - General Sales Manager
denniserazolagos@sanantoniodcj.com
They're very professional, and help us a lot looking for
best offers. Thank you
best offers. Thank you
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by marichardson1963
Verified Customer
Verified Customer
Other Employees Tagged:
Jose Uriegas
Sep 29, 2025 -
San Antonio Dodge Chrysler Jeep Ram responded
Thanks for your feedback on your recent visit to San Antonio Dodge Chrysler Jeep Ram. It's great to hear that we were able to assist you and that you had such a positive experience.
Dennis Erazo - General Sales Manager
denniserazolagos@sanantoniodcj.com
The process was very smooth.
They helped us and were very kind. Shady was awesome! Gabe is amazing and Randle was very knowledgeable! I wish I had the other key for a pretty much
They helped us and were very kind. Shady was awesome! Gabe is amazing and Randle was very knowledgeable! I wish I had the other key for a pretty much brand new car but all in all we are happy.
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by Rubenackerfrances
Verified Customer
Verified Customer
Other Employees Tagged:
Chad Diab
, Luke Griego, Gabriel Spahn
Sep 27, 2025 -
San Antonio Dodge Chrysler Jeep Ram responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Dennis Erazo - General Sales Manager
denniserazolagos@sanantoniodcj.com