Randy Harp | Page 9

I was looking for a new car and returned to Ewing Buick because my husband had received excellent service when he bought a car there several years ago. Randy Harp was my sales person. I had never bought a because my husband had received excellent service when he bought a car there several years ago. Randy Harp was my sales person. I had never bought a vehicle by myself before and I soon felt comfortable with him and realized I could trust his experience and knowledge. Randy was very patient with me as a first time buyer, answering all my questions and explaining procedures so I could understand. I am convinced I now have exactly the right car for me and appreciate the work of all of Ewing Buick's employees in helping me to purchase it. Everyone I met greeted me and asked if they could help. There was a positive and friendly atmosphere in the entire facility. I will certainly recommend this dealership to all my friends. More

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Outstanding sales and service group of individuals. They pride themselves on customer service and customer retention before, during, and after the sales process. What more can you ask to make purchasing a n pride themselves on customer service and customer retention before, during, and after the sales process. What more can you ask to make purchasing a new car a very pleasant experience. And by the way, they are all very knowledge and their demeanor made you feel a part of their own family, not a number on the sales wall. I am going to recommend this Dealership/Ewing Buick to everyone I know and have my friends enjoy the same experience my wife and I had. Thank you! More

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Randy Harp was attentive at every step of the process and made buying a car easy. He was courteous, knowledgable, and efficient. He returns calls immediately even the accidental "pocket" made calls. I plan t made buying a car easy. He was courteous, knowledgable, and efficient. He returns calls immediately even the accidental "pocket" made calls. I plan to buy my next car early next year from Ewing Buick. Randy and his team have earned my future business. More

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I purchased a new 2011 Buick Lacrosse from Ewing. I worked mainly with Robert Turlington but also worked with Suzanne Koerwer on one visit when Robert was out of the office. I had been doing research worked mainly with Robert Turlington but also worked with Suzanne Koerwer on one visit when Robert was out of the office. I had been doing research and looking for about 6 months before my purchase. When I narrowed down my selection to a Lacrosse I emailed five area dealers requesting a quote. Ewing Buick was the first to respond. I set up an appointment to speak with Robert Turlington. I had been very specific about what I was looking for in my email to the five dealers. I knew from looking on Ewing's website that they did not have the car with the equipment I desired in stock. With the 2011 out of production, I knew I could not order it from the factory. I did know that two existed in the area in other dealer’s stock. One was a demo. Robert showed me what they had in stock. When I told him I really wanted a car with different options and color then what Ewing had in stock he suggested we go back to his office to see if he could locate one in the area. He found one at a dealership about 30 miles away and stated that it was a dealership that was easy to work with on doing dealer transfers. I told him that was the type of vehicle I was looking to purchase. I told him I wanted some time to think it over and there was no pressure from Robert to sign an agreement to purchase the car that day. I waited until the next afternoon to return to say I wanted to purchase the car. Robert was courteous, friendly and pleasant to work with during the entire process. Suzanne was easy and friendly to work with when I dropped by without an appointment to initiate the dealer transfer process. Suzanne called Robert, who was out delivering a vehicle to another of his customers, to ask if it was OK for her to assist me. Robert and Suzanne (along with another salesman named Randy) seem to work well with each other and help each other out to ensure customers are helped without having to make a return trip to the dealership. Ewing did the dealer transfer and had the car on their lot the next afternoon. The car did not have tinted windows, which was one of the items I wanted. Ewing had the tinting done before I took ownership of the vehicle. There was no heavy pressure during the financing process to purchase anything like extended warranties or such. Robert took time to explain the features of the Lacrosse to me. He also setup my Bluetooth phone connection with my cell phone. Suzanne even helped with removing the fingerprints from the window tinting process. There seems to be a very cooperative spirit within the sales group at Ewing Buick rather than a “cut-throat” attitude that seems to prevail at most dealerships amongst the sales staff. A nice added bonus is the Ewing Edge-added service agreements for free oil changes, car washes, and service assistance for the next THREE years. Overall, I would rate my experience at Ewing Buick as being very satisfying and recommend others to do business with Robert Turlington and Ewing Buick as well. More

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Randy Harp was very patient with my husband and I buying my first brand new 2011 GMC Acadia SLT. He explained all of the details on the pricing and rebates once, twice...oh maybe three times or more. Best c my first brand new 2011 GMC Acadia SLT. He explained all of the details on the pricing and rebates once, twice...oh maybe three times or more. Best customer service I have ever recieved when buying a vehicle. We were treated like family. Thank you for the great car buying experience. I am 110% satisfied with my Acadia, the price and the financing! Sondra Cassady More

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I have purchased from this dealership 3 times and have been extremely pleased each time. I shopped online ahead of time and knew exactly what car and features I wanted. They had the exact car I wanted o been extremely pleased each time. I shopped online ahead of time and knew exactly what car and features I wanted. They had the exact car I wanted on the lot. Everyone there was very pleasant to work with and we were in and out quickly. The salesperson spent as much time as I wanted explaining all of the features after the purchase was made and I didn't feel rushed. I will definitely shop there again when the time comes to get a new car. More

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I have used Ewing for my last three purchases, because I feel as if I am family both when I arrive at the dealership and when I drive off with a new vehicle. I feel as if I am always welcome there, even if feel as if I am family both when I arrive at the dealership and when I drive off with a new vehicle. I feel as if I am always welcome there, even if I don't buy. Randy is a great asset to Ewing and he uses great professionalism when dealing with the customers. More

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I continue to use Ewing because of the way I am treated there. I always feel as if I am part of the family. Randy is a great asset to your dealership and I hope to use hime again when I purchase another ve there. I always feel as if I am part of the family. Randy is a great asset to your dealership and I hope to use hime again when I purchase another vehicle. The finance department is always very professional in their dealings with me, and the service department has never dissappointed me in any way. I wish everyone in North Texas could/would experience the friendly staff at Ewing. More

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Outstanding service and customer support by Randy Harp and the accounting department. Better idea of available incentives which turned out to be whofully inadequate. As a 24 year military retiree an and the accounting department. Better idea of available incentives which turned out to be whofully inadequate. As a 24 year military retiree and Viet Nam combat veteran I expected a minimum incentive for my service. My USAA and credit union membership also did not receive incentives. This was not the fault of Mr. Harp who made every effort to accommodate these items. I fault GM for failing to recognize my sacrifices to our country. More

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Great & easy car buying experience. Randy Harp helped me to find just the right car & he found all the rebates that I could qualify for from GM. Very easy to deal with & get to know. He thoroughly explai me to find just the right car & he found all the rebates that I could qualify for from GM. Very easy to deal with & get to know. He thoroughly explained all the features on the car. I wouldn't hesitate to recommend this dealer to anyone if you're in the market for a Buick. More

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