Randy Raymond | Page 6

Christian gave great service and rest of members of dealership were great! dealership were great! More

by twinsfurnari Verified Customer Verified Customer

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Fair price. Nazir our sales person was excellent All Fair price. Nazir our sales person was excellent All were friendly. Fair price. Nazir our sales person was excellent All were friendly. More

by Fred Verified Customer Verified Customer

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Was a great experience. Nick alteri was a great salesman.no real pressure and was greatat answering my questions. He kept me in the loop at all times finance dept was sure to get all available ince salesman.no real pressure and was greatat answering my questions. He kept me in the loop at all times finance dept was sure to get all available incentives More

by jamietelwell Verified Customer Verified Customer

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Well to start I was lied to so they could get the sale, then they overcharged me, then they didn’t check the car to make sure it had all the items it needed, and finally they didn’t even add my vehicle to then they overcharged me, then they didn’t check the car to make sure it had all the items it needed, and finally they didn’t even add my vehicle to my gm account so I could pay my lease payment. They have been nothing but frustrating, every time I call to ask for help they make it seem like I’m a child and I couldn’t possibly know what I’m talking about. The one time they did something to help, because we agreed on a price based on the money I put down and they overcharged my monthly payments, they made it seem like they were doing me a favor when really it was the least they could do given they took my money. And when I called a second time with concerns I never got a call back. So no I will never be coming back to this dealership, I will adamantly tell everyone I know not to come here, and I hope you all will learn something from this. But based on your lack of customer service skills thus far, I don’t believe you will. More

by Tcm2825 Verified Customer Verified Customer

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This is my 3rd buying experience, 2 Traverses and both have been positive Detailing has not been great, I appreciate it but the brushes scratch paint finish. Santiago was great at following up and un have been positive Detailing has not been great, I appreciate it but the brushes scratch paint finish. Santiago was great at following up and understood the importance of my time and situation. Minor scratch on driver paint that he said he would follow up on. Thank you. More

by bgoyer71 Verified Customer Verified Customer

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I don’t judge customer service on the basis of perfection, rather how issues are resolved, as mistakes are human and we all make them - whether on accident or not. I rate DePaula 5 stars, not beca perfection, rather how issues are resolved, as mistakes are human and we all make them - whether on accident or not. I rate DePaula 5 stars, not because I think everyone was exceptional, but because folks like George DeJesus my sales associate - was honest, non pressuring, and escalated a concern of mine without making it seem like he only wanted to close a sale. People like Randy and Gary in management, who accepted ownership of a situation, and even went above and beyond to resolve in a way I honestly did not think they would. Friendly staff, friendly service, and ownership will make me a DePaula customer for the life of any Chevy I buy, and I would highly recommend these guys. More

by johnny Verified Customer Verified Customer

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Allison did a great job working with me purchasing my truck, and I'm very happy with it. I would buy again from her.thank you truck, and I'm very happy with it. I would buy again from her.thank you More

by xxtradefoolxx Verified Customer Verified Customer

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Everyone i worked with was extremely friendly and willing to work with me. Couldn't have asked for better service. Will definitely be back in the future and will recommend friends and family. to work with me. Couldn't have asked for better service. Will definitely be back in the future and will recommend friends and family. More

by cmf61403 Verified Customer Verified Customer

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My salesman was friendly courteous and had good knowledge of vehicle i was looking for..dealership is clean and the staff is friendly..I am happy with my purchase of vehicle i was looking for..dealership is clean and the staff is friendly..I am happy with my purchase More

by CHRISKATMANN Verified Customer Verified Customer

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My entire experience at DePaula was all positive, from being greeted to driving my new Silverado home. Thank you.. I will not hesitate in referring someone to your facility. being greeted to driving my new Silverado home. Thank you.. I will not hesitate in referring someone to your facility. More

by mlamb817 Verified Customer Verified Customer

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