Randy Vicente | Page 34

Left message for return call to correct invoice error. Never called me back. Had to make 2nd call next before resolved by Deb. Never called me back. Had to make 2nd call next before resolved by Deb. More

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Came for oil change and asked to check on rattling sound… Service advisor was trying to charge me for the diagnostics upfront without even looking at the car... What made him think it needs diagnostic? On wh Service advisor was trying to charge me for the diagnostics upfront without even looking at the car... What made him think it needs diagnostic? On what basis decision was made? So, I am not super happy about it... My experience with Lexus of Hingham is better... I would expect you to look at the car before telling me it needs diagnostics More

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Julio and my service advisor Randy are great. From the time I entered the dealership I was greeted with a smile from Julio who is always pleasant no matter what time of day it is. My service advisor Rand time I entered the dealership I was greeted with a smile from Julio who is always pleasant no matter what time of day it is. My service advisor Randy is the best he goes above and beyond to insure my service goes according to as planned. He informs me in a timely manner if there’s a change in plans. He’s also patient and answers all your questions without feeling rushed….Thanks Randy More

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Randy was efficient with the work up and work was done in a timely manner very good service at Herb Chambers Lexus! I would recommend it highly a timely manner very good service at Herb Chambers Lexus! I would recommend it highly More

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I brought my car into Lexus Sharon and was very impressed with their work identifying problems that could of caused a bigger issue. I also had my car detailed and Lexus Sharon, Herb Chambers, are the best. I with their work identifying problems that could of caused a bigger issue. I also had my car detailed and Lexus Sharon, Herb Chambers, are the best. I dealt with Eric Castillo who was the consummate Professional. He kept me posted on every issue. Lexus Sharon is the best. More

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Lexus Sharon is doing the great job in accordance with the specifications of materials/ spare parts and with a good handler like Randy Vicente who is very kind the specifications of materials/ spare parts and with a good handler like Randy Vicente who is very kind More

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Randy Vicente is a star! Takes care of everything timely. He is prompt, courteous and intelligent. Always keeps me updated and always let’s me know when the car is ready. He is prompt, courteous and intelligent. Always keeps me updated and always let’s me know when the car is ready. More

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Excellent!! The entire experience!!Very good job with Excellent!! The entire experience!! Very good job with my vehicle, maintenance and the crew that vacuums it, as well Mark was very kind and profess Excellent!! The entire experience!! Very good job with my vehicle, maintenance and the crew that vacuums it, as well Mark was very kind and professional. He does a great job!! Eric Graft from service is awesome awesome awesome!!! He is one the biggest reason that I would not leave Lexus of Sharon for another vehicle or go to Watertown Lexus!! Eric is always very very very kind professional caring genuine, performs his job so well and he is just so nice, that you are lucky to have him!!!! He, also dresses very well looks soo nice, always!! Mark is great, also!! I know this is for him the survey, but you have to know about Eric Graft, as well My Best!! Donna Bakas More

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Very courteous and accommodating.. checked out an issue with the temperature gauge which resolved itself. Told me I could contact him if there was any further problem. with the temperature gauge which resolved itself. Told me I could contact him if there was any further problem. More

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Love this dealership. Professional and they take good care of you. Randy calls snd let’s you know how everything went with your car. Great service care of you. Randy calls snd let’s you know how everything went with your car. Great service More

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