Ravi Malhotra | Page 3

Mostly very, very friendly people. But not necessarily good at listening: I signed a lease one week before. I called ahead and made an appointment for all of the factory stickers to be But not necessarily good at listening: I signed a lease one week before. I called ahead and made an appointment for all of the factory stickers to be removed, and for the car to be washed - my salesman had run out of time as my paperwork finished near closing time. So the car had a bunch of stickers meant to be removed before delivery, and was pretty dusty outside. So, I drove nearly 50 minutes there and over an hour back, and waited about 1-3/4 hours ... and they washed the car. I'm not sure a single one of about over a dozen white stickers were removed from: the dash display, the visor mirrors, the vanity light above the passenger mirror, a few on the front m=bumper, on the non-driver's interior door pulls, rear air vents, and multiple on the steering wheel controls, and so on. When they told me it was ready, I had another appointment to go to, so I didn't even bother to tell them that all the factory stickers (white and clear) were still all over the car. They were great about providing a Lyft to take me to a nearby mall so that I could wait / work in comfort there. This was all complimentary. I just wish I didn't then have to spend another half hour More

by andrewsocal Verified Customer Verified Customer

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Abraham was amazing! He explained the pros and cons of all vehicles I was interested in helping me choose the best one for me. I feel like a brand new person in my 2025 T He explained the pros and cons of all vehicles I was interested in helping me choose the best one for me. I feel like a brand new person in my 2025 Tucson More

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Dealership was fine. The usual attempts by finance at changing the deal at the last minute, but that’s typical. Don’t k ow who George Nino is that you asked about. I work The usual attempts by finance at changing the deal at the last minute, but that’s typical. Don’t k ow who George Nino is that you asked about. I worked with Fadal, who was great. More

by kwol84 Verified Customer Verified Customer

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Had a great experience with this store. They helped me get my daughter her first car. Would highly recommend Downey Hyundai to everyone. They helped me get my daughter her first car. Would highly recommend Downey Hyundai to everyone. More

by gngonzo22 Verified Customer Verified Customer

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Cuando compras el coche, todos están atentos, pero cuando el coche se descompone, todos son muy groseros y se burlan de ti en tu cara. Son personas con poca profesionalidad. cuando el coche se descompone, todos son muy groseros y se burlan de ti en tu cara. Son personas con poca profesionalidad. More

by DIESTRELLA_1617 Verified Customer Verified Customer

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Very good Customer service. I would recommend this dealership with my friends everything was excellent. I would recommend this dealership with my friends everything was excellent. More

by CANELA1069 Verified Customer Verified Customer

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Repeat customer service was thoughtful and friendly. Would consider another purchase in the future. Well done ✅ Would consider another purchase in the future. Well done ✅ More

by BDJNW419 Verified Customer Verified Customer

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I took my Hyundai NEXO to the service center, and three days later, they called me to say that they didn't have the necessary authorization documents to repair the vehicle. This was a complete waste of my days later, they called me to say that they didn't have the necessary authorization documents to repair the vehicle. This was a complete waste of my time. In America, time = money, and as a customer, I shouldn't have to deal with such inconvenience. If a company causes inconvenience to its customers, it should compensate for it with a gesture. You send out customer satisfaction surveys to understand customer experiences, but the truth is, an unhappy customer is live advertisement for dissatisfaction. My advice to you: always value your customers and make them feel appreciated. The first step to achieving this is through employee training. Well-trained and knowledgeable employees improve customer satisfaction and help maintain the company’s reputation. Remember, customer experience is the most valuable investment a business can make. The only thing that made me happy throughout the process was the refreshments in your office. My children enjoyed them and were happy. Also, the employee handling our paperwork was very friendly and tried to assist us. However, at the end of the day, I had a service experience with no results. More

by savas iren Verified Customer Verified Customer

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Kevin helped us on 1/18. I had visited two other Hyundai dealers in-person and several online. Kevin was the first sales rep to listen to our needs and deliver exactly the ve I had visited two other Hyundai dealers in-person and several online. Kevin was the first sales rep to listen to our needs and deliver exactly the vehicle we requested. We got a super deal on a “used” new car (used by dealer GM) however he really went to bat for us on pricing. We couldn't be happier with our purchase! I didn’t know when we test drove the car that it was “used”/new. I wish that was conveyed up front however it would not have impacted our decision to move forward. Also I wish the dealership did a slightly better job cleaning the car - white paint spot was left on the back window. I don’t recall the name of the Finance professional we worked with but he was stellar! More

by hollyangelopoulos Verified Customer Verified Customer

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We love downey Hyundai they will take care of you and your family good deals always ❤️ they see you has family go and check them out your family good deals always ❤️ they see you has family go and check them out More

by JANETBRENDA84 Verified Customer Verified Customer

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