Ravi Malhotra | Page 4

I took my Hyundai NEXO to the service center, and three days later, they called me to say that they didn't have the necessary authorization documents to repair the vehicle. This was a complete waste of my days later, they called me to say that they didn't have the necessary authorization documents to repair the vehicle. This was a complete waste of my time. In America, time = money, and as a customer, I shouldn't have to deal with such inconvenience. If a company causes inconvenience to its customers, it should compensate for it with a gesture. You send out customer satisfaction surveys to understand customer experiences, but the truth is, an unhappy customer is live advertisement for dissatisfaction. My advice to you: always value your customers and make them feel appreciated. The first step to achieving this is through employee training. Well-trained and knowledgeable employees improve customer satisfaction and help maintain the company’s reputation. Remember, customer experience is the most valuable investment a business can make. The only thing that made me happy throughout the process was the refreshments in your office. My children enjoyed them and were happy. Also, the employee handling our paperwork was very friendly and tried to assist us. However, at the end of the day, I had a service experience with no results. More

by savas iren Verified Customer Verified Customer

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Kevin helped us on 1/18. I had visited two other Hyundai dealers in-person and several online. Kevin was the first sales rep to listen to our needs and deliver exactly the ve I had visited two other Hyundai dealers in-person and several online. Kevin was the first sales rep to listen to our needs and deliver exactly the vehicle we requested. We got a super deal on a “used” new car (used by dealer GM) however he really went to bat for us on pricing. We couldn't be happier with our purchase! I didn’t know when we test drove the car that it was “used”/new. I wish that was conveyed up front however it would not have impacted our decision to move forward. Also I wish the dealership did a slightly better job cleaning the car - white paint spot was left on the back window. I don’t recall the name of the Finance professional we worked with but he was stellar! More

by hollyangelopoulos Verified Customer Verified Customer

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We love downey Hyundai they will take care of you and your family good deals always ❤️ they see you has family go and check them out your family good deals always ❤️ they see you has family go and check them out More

by JANETBRENDA84 Verified Customer Verified Customer

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Willing to work through some challenges. Polite and concern about their customer. Smiled and made me feel good about my purchase. Polite and concern about their customer. Smiled and made me feel good about my purchase. More

by Elsiebean96 Verified Customer Verified Customer

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Excellent, outstanding…. ., xx, xyz, zz, zz zz zz zz zz z. zz zz z z z z ., xx, xyz, zz, zz zz zz zz zz z. zz zz z z z z More

by panand27.pa37 Verified Customer Verified Customer

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Muy excelente, servicio , me trataron bien gracias los empleados muy amables y respetuosos , me gusto gracias empleados muy amables y respetuosos , me gusto gracias More

by vanessitaestrella_2006 Verified Customer Verified Customer

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Excelente servicio, me explicaron detalladamente lo que estaba comprando y lo del financiamiento. Sin presión durante la compra del carro, nos hicieron sentir muy confortables. estaba comprando y lo del financiamiento. Sin presión durante la compra del carro, nos hicieron sentir muy confortables. More

by jorge6282 Verified Customer Verified Customer

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Poor customer service! Will not recommend business to this dealership. From the minute we walked in to the moment we left we were treated very unprofessionally, and because Will not recommend business to this dealership. From the minute we walked in to the moment we left we were treated very unprofessionally, and because of that they lost a deal with a customer. Highly disappointed and very dissatisfied. More

by erica.ashlyn1123 Verified Customer Verified Customer

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The one that helped me was Abraham Esparza and he was great, insightful and helpful. great, insightful and helpful. More

by JGIL2138 Verified Customer Verified Customer

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Awsome service especially Juan Chacón and Haciel Caro! Top notch help! They Will find and get You in your car! Top notch help! They Will find and get You in your car! More

by fadeaway_j Verified Customer Verified Customer

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