Ray Jimenez
Ray Jimenez at Lexus of Henderson
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Ray Jimenez | Page 2

Client Retention Manager

Lexus of Henderson

7736 Eastgate Road
Henderson , NV 89011

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113 Reviews

I have been in the car business for over 30 years helping people get what they want. You can count on my experience to help you get a great deal on the perfect vehicle.

Dealership Experience

8 yrs, 3 mos

Industry Experience

36 yrs, 11 mos

Specialties & Trainings

Society of Sales Executives

Mercedes-Benz Master Certified

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113 Reviews

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113 Reviews of Ray Jimenez

April 14, 2021

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Employee Rating

All of the employees were definitely helpful and my car was even better when I got it. I do have to say though that my brakes needed to be changed a week later but I didn't know that and I thought if they More

by SPUDLUM71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 13, 2021

Lexus of Henderson responded

Thank you for taking the time to leave us this review and feedback. We do strive for thorough and informative service here, and I would be more than willing to speak with you directly about your brakes and ensure we get that all sorted out for you. Please don't hesitate to give me a call. Thank you, Craig Kelly - Service Director - 702-228-7736

March 12, 2021

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Employee Rating

The staff was very professional and courtesy and they went far and beyond customer service and satisfaction. I am very happy and will be returning More

by ramontewesley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 15, 2021

Lexus of Henderson responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that our team provided the excellent service we pride ourselves on here at Lexus of Henderson, and we look forward to your next visit!

December 31, 2020

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Employee Rating

Always Great service. David does a great job I only have the car for five or six hours and you guys give me a loaner which was great appreciate that. love all that you do. More

by garrydelucia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Craig Kelly, Tito J D' Leon Jr , Fabian Jimenez , David from service

Jan 04, 2021

Lexus of Henderson responded

Thank you for your continued business and excellent review of David and our service team! It was our pleasure to provide you with a loaner and make your visit as convenient and stress-free as possible. Your support is appreciated by all of us at Lexus of Henderson!

December 09, 2020

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Employee Rating

My husband and I are very disappointed that the promise was not kept when we bought our SUV, a life long free car wash. The excuse is COVID 19 for everything. Evidently one can trust nothing, even as simpl More

by vancheriav
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Craig Kelly

Dec 15, 2020

Lexus of Henderson responded

I can certainly understand your frustration here, but unfortunately, we are currently not able to offer car washes. I assure you that we look forward to continuing this service once we can do so safely. If you would like to speak with me about this directly, please give me a call. Thank you, Craig Kelly - Service Director - 702-228-7736

December 03, 2020

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Employee Rating

The service was great. Thank you for the wonderful service. Excellent communication back and forth. I really appreciate the good job taking care my car. More

by Chih Kang Hu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 04, 2020

Lexus of Henderson responded

Thank you for taking the time to leave us a review! It was our pleasure to service your vehicle here at Lexus of Henderson, and if you ever need anything else, don't hesitate to come back and see us again!

December 01, 2020

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Employee Rating

This is my 3rd lexus. LS430. LS500 and now a RX350. I traded in my 500 for a more dog friendly vehicle. Sure miss my 500 however the RX is a great vehicle. My next vehicle will be a lexus. I like the a More

by DEBORAHCHASE702
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Dec 02, 2020

Lexus of Henderson responded

Deborah - Thank you for being a loyal Lexus customer! We are happy to hear that bother you and your dog are enjoying your Lexus RX 350. All of us at Lexus of Henderson appreciate your business and hope to assist you with future purchases.

November 24, 2020

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Employee Rating

30k service for my vehicle. Stephen was the service consultant and it was a very smooth transaction from getting a loaner to checking out. And Mr. Jimenez is my sales guy and he is always good! More

by TARO07
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Stephen

Nov 25, 2020

Lexus of Henderson responded

Thank you so much for your 5-star review of Lexus of Henderson! We sincerely appreciate your business and your endorsement of Stephen and Mr. Jimenez. Please come see us again next time!

November 08, 2020

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Employee Rating

Always very friendly when I go there for service and make the experience easy and helpful. Everyone at Lexus has been great and I love that I have a Lexus! More

by Kristina Culpepper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jayce Messer

Nov 09, 2020

Lexus of Henderson responded

Kristina - We love having you as a Lexus of Henderson customer! Thank you so much for trusting us with your business time and time again.

September 25, 2020

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Employee Rating

I have been a Lexus customer for many years. My newest Lexus is a 350 ES. I am a big fan! Since I have only driven it for a few days now, I am still a "newbie" with all the changes from my previous 2017 More

by MRSSIGAFOOS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Michelle Suson , Richard Kaye

Sep 25, 2020

Lexus of Henderson responded

Thank you for being a loyal Lexus customer! We are delighted to hear that you are enjoying your new Lexus E50 ES. Our team at Lexus of Henderson is grateful that you trusted us with this purchase and we wish you safe driving in your new ride.

September 25, 2020

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Employee Rating

We Love David Torella , Tito DeLeon , Jr Ray Jimenez , and Alexis And Shannon We always have a wonderful experience when we go for service ,l. More

by jinglelady
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jim Stone, Tito J D' Leon Jr , David Torella

Sep 28, 2020

Lexus of Henderson responded

Thank you for posting about your wonderful experience with our Lexus of Henderson team! I am glad to hear that David, Tito, Ray, Alexis, and Shannon all took care of you!

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