Ray Stark | Page 6

Scott, in the Sales Department, was fabulous. We spoke on the phone multiple times before I came in to the dealership. He always had the car I needed to test drive ready and waiting for me. He st We spoke on the phone multiple times before I came in to the dealership. He always had the car I needed to test drive ready and waiting for me. He stayed in contact with me while I was waiting for the car I wanted to be delivered to the dealership. The sales and financing process was clear and easy. Ray, in the Finance Department, was wonderful with the financing process and paperwork, as well as the warranty and Simonizing. More

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Great overall Experience! ! Would highly recommend this dealership. Kevin and Ray were fantastic to deal with! ! Would highly recommend this dealership. Kevin and Ray were fantastic to deal with! More

by BRETT ADAMS Verified Customer Verified Customer

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As always Forts takes care of our all our vehicles and helps us project out what will be coming up for maintenance. We will be back helps us project out what will be coming up for maintenance. We will be back More

by GARDEN79US Verified Customer Verified Customer

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Everyone was transparent and courteous and respectful I have done business with Forts in the past and always had good service from the service team. I would buy a car from them in the future and recommend have done business with Forts in the past and always had good service from the service team. I would buy a car from them in the future and recommend them More

by J9MC55 Verified Customer Verified Customer

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We are always pleased when working with Fort’s. Kevin and Ray take very good care of us and the Service Department is top notch. Kevin and Ray take very good care of us and the Service Department is top notch. More

by arcrjr2 Verified Customer Verified Customer

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Eric was very knowledgeable about the car. He was very helpful and followed up later to check on questions I might have. I did feel I was pushed into financing it without letting me consider w He was very helpful and followed up later to check on questions I might have. I did feel I was pushed into financing it without letting me consider what extras were involved and which financial institution to partner with. More

by dkbuicomp Verified Customer Verified Customer

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Bought new 4Runner last Thanksgiving and it's had intermittant blower motor issues for the last ten months. Asked to have it changed last oil service but was denied as it was functioning that day. We intermittant blower motor issues for the last ten months. Asked to have it changed last oil service but was denied as it was functioning that day. Went to Quincy Toyota dealer and they diagnosed it as being inoperable, but reinstalled unserviceable motor due to not having part in stock. (After 2 hour wait). Returned to Pekin Forts Toyota for next oil service and scheduled blower to be replaced. Called ahead to parts department to confirm replacement motor in stock. Upon arrival for service, I was informed blower may not be replaced due to no "qualified" mechanic on duty. Service department required 2 hours and 20 minutes for oil change, tire rotation and finally blower replacement. I've replaced 4 blower motors on my 2008 Tundra and it's a 10 minute job. They have never completed a simple oil change in less than 2 hours. Totally unacceptable. Once Toyota Care warranty is expired, I will not return for anything but warranty items. More

by bh212pilot Verified Customer Verified Customer

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Friendly and trusting staff, not your typical pushy car salesman. Kevin and Ray were both very helpful and insightful in the purchasing process which made the experience very enjoyable. Would recommend thi salesman. Kevin and Ray were both very helpful and insightful in the purchasing process which made the experience very enjoyable. Would recommend this dealer to anyone looking for a new Toyota vehicle. More

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overall experience was very good - selection of cars was good maybe a few more cars would be beneficial good maybe a few more cars would be beneficial More

by stuber55 Verified Customer Verified Customer

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This is the quickest car purchase I have ever made. Kevin was so kind and explanatory to my ‘senior status . He answered all of my many questions, (and still is)! I absolutely love my 2023Toyota Rav4. Kevin was so kind and explanatory to my ‘senior status . He answered all of my many questions, (and still is)! I absolutely love my 2023Toyota Rav4. More

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