Regina Krauza | Page 26

As usual, above and beyond While luck hasn't been on my side the past week, the staff at Smythe made things easier. I had a Christmas Eve flat tire, which was swiftly handled b While luck hasn't been on my side the past week, the staff at Smythe made things easier. I had a Christmas Eve flat tire, which was swiftly handled by Volvo On Call. While they offered, I wasn't going to ask anyone to come and change my tire on Christmas Eve or Christmas Day. I requested a change at 8am on Monday and someone arrived precisely at that time. I went to Smythe to have the tire patched and met with Tim Cotter, who was kind and attentive, but had to advise that the tire needed replacement. I appreciated Regina Krauza's knowledge and pleasant demeanor, as well. I was provided a competitive price for the replacement and was promptly on my way, but not without stopping upstairs to check out the latest models and say hello to Kristian Henriksen, who sold me the car 2 years ago. Late this morning, I had a concern and stopped by the Service Department. It was about 12:10 pm and I was greeted. I quickly realized, however, that the service department was closing...I asked what time they closed and was advised noon, but not to worry, asking what my concern was. Doug MacAdam was eager to help as well as a young lady, who I regret never to have asked her name. My concern was addressed and noted in my file with pleasure. - that service standard is rarely seen nowadays and is appreciated tremendously. - Smythe, I'll continue to do business with you because of this standard and will recommend you to anyone I know who is in the market for a Volvo. Professional from sale and through service. Clearly, you're interested in a long term relationship with the customer. More

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