Reza Nejad

Took my car in because it was not starting all the time, they charged a 525.00 fee to diagnose and if I would go with them the 525 would go towards the bill. The diagnosis was...auto needs a fuel pump tota they charged a 525.00 fee to diagnose and if I would go with them the 525 would go towards the bill. The diagnosis was...auto needs a fuel pump total cost of 1850.00??? My local mechanic in La Quinta would have charged me 600.00 (please note my daughter lives in Temecula and took the vehicle there without calling me first) Of course I was upset at the cost but I had no choice but to try to negotiate with them, my mechanic 600.00 and their fee regardless was 525.00, I offered them 1200.00 vs getting it towed...the immediately reduced it to 1200.00. Fast forward 5 days later car is done, I got a text on Tuesday stating your car is ready for pick up, I would be coming from La Quinta and didn't have a ride and I advised them I would pick it up no later than Saturday. Friday I sent Ruben a text at 9 AM letting him know I have a ride and I would get there Saturday around 2 to 3 pm, at 1:30 pm I received a text from Jose responding on Ruben's behalf that car is not ready and will be ready by Monday??? I was already on the road and only 30 minutes way from a 2 hour drive. I called and call went to VM, I called dealership and they said they will get back to me, 10 minutes later I get a call from Jose stating the reason the car is not ready because it was involved in an accident at the dearlership???? This was so dishonest to lead me to believe that car was not ready not because of an accident. They lied!!! I got to the dealership, paid my 1200.00 they should have not charged me anything honestly. AT that point I really didn't trust them, I took it to my mechanic and La Quinta and got their insurance involved. I dropped off the car to the auto shop, please note I had my car parked in my garage until I can take it to the auto shop, when I moved the car I saw mice/rat droppings under the vehicle?? my garage is empty and I have never seen any droppings. I received a call from my auto shop after I dropped off and they said that it appears that there are rodents in the car????? OMG I can't even believe this!!! I am not sure how the rodents got in? They advised me after I pick up the car to hire a pest control company to take care of this matter. BTW I did speak with the GM, he apologized and he said he wrote up Ruben and Reza the service manager, but offered nothing. I have to contact the insurance company on Monday to advise them of the rodent issue, hopefully they will cover the pest control company. Lastly I had given Ruben 1 one star and he texted me twice almost harassing me and requesting for me to change his rating as when he was informed that the car was in a car accident he was too busy at Disneyland with his young son. I do feel bad for Ruben but he should of notified me ASAP car was involved in an accident. More

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Very poor dealership after you buy the car they don’t care what happens to the car. My car was all scratched bring it in for service to fix the scratches they didn’t do nothing to the car they’re trying care what happens to the car. My car was all scratched bring it in for service to fix the scratches they didn’t do nothing to the car they’re trying to say we did it after spending $80,000 for a car picked our car up. It was full of trash in on the E. More

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The rating I gave was poor minus minus! We’ve made several attempts to get hold of one of the servers advisors starting with an M. As of a week later, no phone call. Then, as of this mornin We’ve made several attempts to get hold of one of the servers advisors starting with an M. As of a week later, no phone call. Then, as of this morning, I left another message with the service manager, and as of 130 today still no return phone call. You would think trying to get help with your Mercedes that they would feel obligated to at least return a phone call to us concerning our vehicle. Then leaving a message with the service manager and no response leads me to believe what I have heard about Temecula Mercedes, that their service Area has poor quality and poor management! I heard this from a few people regarding this dealership. I called another Mercedes dealer. Their diagnostic fee is not only half the cost, but was very helpful. So to drive an hour away from where we live in Temecula is well worth it. More

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I just wanted to mention the service manager Reza Nejad who is very professional, caring and in my words is the man to talk to when your car needs service work, thank you Reza.. Anthony Rock.. who is very professional, caring and in my words is the man to talk to when your car needs service work, thank you Reza.. Anthony Rock.. More

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Service department and rental car department. Horrible customer service!!! I had to bring back my car because the front head lamp would not turn off. You would think because of their mistake that the deal customer service!!! I had to bring back my car because the front head lamp would not turn off. You would think because of their mistake that the dealership would treat me with respect and not an inconvenience. More

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Manny & Bruce took great care of my car and us. Thank you for having my car checked the week my extended warranty expired and for going above & beyond for taking care of us right away. Patrick thank you for for having my car checked the week my extended warranty expired and for going above & beyond for taking care of us right away. Patrick thank you for always making sure that I have a loaner car when I drop off my car for service with or without an appointment. Manny congratulations on your promotion More

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My rims do not look like new rims or how they used to look. However, the service has been excellent. Reza, has always been professional. look. However, the service has been excellent. Reza, has always been professional. More

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The team was quick and thorough with my service. As well as friendly warm throughout the scheduling, check-in and pick up process. Definitely recommend. as friendly warm throughout the scheduling, check-in and pick up process. Definitely recommend. More

by DAMIAN-TERRIQUEZ Verified Customer Verified Customer

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Very helpful! Outstanding service. All issues resolved. Customer satisfaction is very important to them, concierge service from start to finish. A pleasure to deal with. Customer satisfaction is very important to them, concierge service from start to finish. A pleasure to deal with. More

by cohendor Verified Customer Verified Customer

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Everything was very good and professional service was done to my satisfaction the staff were very respectful he gave me perfect service and I am happy with my visit thank you very much Reza Nejad done to my satisfaction the staff were very respectful he gave me perfect service and I am happy with my visit thank you very much Reza Nejad More

by NANATHRANI Verified Customer Verified Customer

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