Rich Hammond | Page 11

Dealership had the model I wanted in the color I wanted in stock. Very straightforward and easy to work with.i am very happy with my new car in stock. Very straightforward and easy to work with.i am very happy with my new car More

by kenlankarge Verified Customer Verified Customer

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Excellent experience buying a new Mazda from Werner! Our sales rep Chris, the management team and business office made purchasing a new vehicle a good experience and they were informative throughout the Our sales rep Chris, the management team and business office made purchasing a new vehicle a good experience and they were informative throughout the process. More

by brighamfour Verified Customer Verified Customer

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They were quite responsive to my less-than-stellar review, and the service department worked quickly to get me an extra key. review, and the service department worked quickly to get me an extra key. More

by None Verified Customer Verified Customer

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I’ve been dealing with Werner for many years. Never disappointed with their service or purchases. Never disappointed with their service or purchases. More

by debraknox Verified Customer Verified Customer

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I had a great experience. Everyone I interacted with was engaging, courteous and professional. I love my new vehicle and will without a doubt recommend their services to frien Everyone I interacted with was engaging, courteous and professional. I love my new vehicle and will without a doubt recommend their services to friends and family. More

by ELISE.GATES Verified Customer Verified Customer

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the only thing I don't like is when they bring your car back the never put your seat back the way I have it, you only need to try to put it back, everything is awesome ty back the never put your seat back the way I have it, you only need to try to put it back, everything is awesome ty More

by david 612 Verified Customer Verified Customer

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I hate buying new cars, but the Werner team made the process painless. Thank you! process painless. Thank you! More

by djburdette Verified Customer Verified Customer

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The dealership was great to work with. Cut through a lot of the usual xx in the car buying experience and was very helpful! Cut through a lot of the usual xx in the car buying experience and was very helpful! More

by agudelo2 Verified Customer Verified Customer

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This purchase was my my first exposure to Mazda as a manufacturer. I don't consider myself a brand enthusiast due to the ebb and flow of manufacturing and the subsequent ups and downs of quality they e manufacturer. I don't consider myself a brand enthusiast due to the ebb and flow of manufacturing and the subsequent ups and downs of quality they experience within nearly every brand. That being the case, I tend to pay attention to the season of a brands reputation and the quality of the product they are producing. I am a thorough researcher before committing to large purchases, and often times I find myself rolling my eyes when I speak to the salesmen at a dealership. Being a resident of rural southern Maine, there were limited options for Mazda dealers to frequent and Werner Mazda was definitely NOT the closest option. However, they had the configuration of the vehicle I wanted on the lot, so I reached out and began communicating with the dealership through digital means such as email and text message. This is often an easy litmus test as to whether a dealership has their act together or not, and the latter is usually exposed by an immediate phone call after the customer reaches out in a written format (personal pet peeve of mine). I was pleased to find that my designated Salesman was happy to engage with me via text message and did not treat me like I was texter #5436 that he was juggling, he had a real "Cam-do" attitude, if you will. As my interest peaked and my communications increased in frequency, Cam's sales manager seamlessly took over communication, making sure to introduce himself since all the messages came from the same number on my end. You could imagine my excitement when I discovered that I was talking about purchasing a vehicle from THE Richard Hammond. I asked, "is this the actual Richard Hammond?!" to which I received the response; "You'll have to drop in to find out". Well, that was all the invitation I needed to throw the Mrs in the car and drive nearly 2 hours to the dealership. When we arrived, we were met by Cameron and Richard (Spoiler Alert: It was not THE Richard Hammond...) who promptly introduced themselves and quickly got the vehicle we were interested in right in front of us while also providing us similar options. Cameron gave me a tour of the vehicle and answered nearly all of my questions even to the extent that one particular point of contention that I had read otherwise on, when I revisited Cam and challenged him, he sourced his information and I was happily humbled. At first I thought he was a bit smug but I realized it was actually confidence in his knowledge of the vehicles he is selling, which was all the more insufferable... There's nothing worse than a salesman that's RIGHT, not something I was used to. Not long into our visit we decided to make a purchase, and in short I must say that working with both Cameron and Richard was one of the most painless car buying experiences I've ever had. Normally any negotiation is a proxy war between the customer and the sales manager, translated through the salesman. This was not the case for us, Richard quickly came over and became an active participant in the process of making the deal, an action which I cannot overstate how much I appreciate. I have never had such a seamless buying experience at a dealership in all my years buying a vehicle. The people at Werner were honest, transparent, knowledgeable, and respectful. I can't recommend them enough and we are absolutely thrilled with the vehicle. More

by Peoplecallmejer Verified Customer Verified Customer

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The dealership has been wonderful to work with from the owner, Bobby salesman cam.And all those behind the scenes owner, Bobby salesman cam.And all those behind the scenes More

by dkeefe1 Verified Customer Verified Customer

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