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Rich Mootz

Overview Reviews (87) Inventory (177)

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Rich Mootz

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Rich Mootz | Page 2

Service Director

DCH Brunswick Toyota

1504 US-1
North Brunswick, NJ 08902

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4.7

87 Reviews

Overview Reviews (87) Inventory (177)

Dealership Experience

27 yrs, 3 mos

Industry Experience

44 yrs, 5 mos

4.7

87 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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87 Reviews of Rich Mootz

April 30, 2024

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Employee Rating

My vehicle was given back to me from the service in the far worse condition that it came in for service. far worse condition that it came in for service. More

by D

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Helpful 0

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May 04, 2024 -

DCH Brunswick Toyota responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

April 29, 2024

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Employee Rating

Very satisfied with the service and safety inspection. The was completed in a timely manner The was completed in a timely manner More

by KMOORE9V

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Andre Stith

Helpful 0

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Apr 29, 2024 -

DCH Brunswick Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

April 27, 2024

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Employee Rating

I felt very relaxed in your new dealership, while waiting for my car getting serviced by your friendly, competent workers. Thank you. for my car getting serviced by your friendly, competent workers. Thank you. More

by JSHIN4

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Apr 29, 2024 -

DCH Brunswick Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

April 27, 2024

Dealership Rating

Employee Rating

Service of the car was very good. However, this EV is very new and I had many questions to ask. Every time I asked how 12V auxiliaries battery is charged but body gave satisfactory an However, this EV is very new and I had many questions to ask. Every time I asked how 12V auxiliaries battery is charged but body gave satisfactory answer. Some say charge when car move ( wheel rotation) other say chaged when main battery charged. What is true. More

by vasunil25

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kevin Scesney, Mike Olson

Helpful 0

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Apr 29, 2024 -

DCH Brunswick Toyota responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

April 26, 2024

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Always accommodating and great service team! Thanks see you on the next service call! Todd Thanks see you on the next service call! Todd More

by Tswillinger

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Apr 29, 2024 -

DCH Brunswick Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

April 24, 2024

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Excellent service exceptional workers, friendly employees, relax atmosphere, very good place to buy a car!!! employees, relax atmosphere, very good place to buy a car!!! More

by leonachandler0101

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Russell Hill, Hesh Ismail, Kevin Scesney, Mike Olson, Hamza Imtiaz

Helpful 0

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Apr 24, 2024 -

DCH Brunswick Toyota responded

Thank you, Leona, for sharing about your experience with DCH Brunswick Toyota. We appreciate your business and hope to see you again soon! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

April 23, 2024

Dealership Rating

Employee Rating

You are great people. treating customers very well.sometime it is very long time of period to wait. That is u need to improve.that is all. treating customers very well.sometime it is very long time of period to wait. That is u need to improve.that is all. More

by Pateljyotsna46

Verified Customer

Service Price Transparency

Workmanship

Service Time

Recommend Dealer

Yes

Other Employees Tagged: Kevin Scesney, Paul Swenarton, Mike Olson

Helpful 0

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Apr 26, 2024 -

DCH Brunswick Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We'll be sure to share your comments with our crew. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

April 21, 2024

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Employee Rating

Staff was courteous and efficient. Car was prepared on time a work completed. Updated via text and email on progress including photos. Car was prepared on time a work completed. Updated via text and email on progress including photos. More

by DOCTORMANGIA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kevin Scesney, Mike Olson, Ava Broux

Helpful 0

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Apr 22, 2024 -

DCH Brunswick Toyota responded

Thanks for sharing your thoughts about your experience with DCH Brunswick Toyota. We appreciate your business and hope to see you again soon! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

April 17, 2024

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Employee Rating

The staff is pleasant, courteous and informed. There was continuous followup during my visit. The videi of the vehicle inspection is excellent. There was continuous followup during my visit. The videi of the vehicle inspection is excellent. More

by PSCOTTPUJOL

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kevin Scesney, Mike Olson

Helpful 0

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Apr 18, 2024 -

DCH Brunswick Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing DCH Brunswick Toyota, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

April 17, 2024

Dealership Rating

Employee Rating

Great people Very knowledgeable staff Great Service Center very knowledgeable mechanics easy to get to will be servicing my vehicle here again thank you Center very knowledgeable mechanics easy to get to will be servicing my vehicle here again thank you More

by MGONZA6033

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kevin Scesney, Mike Olson

Helpful 0

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Apr 17, 2024 -

DCH Brunswick Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

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