Richard Castillo
Richard Castillo at Findlay Toyota

Richard Castillo | Page 4

Service Advisor

Findlay Toyota

7733 Eastgate Rd
Henderson, NV 89011

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4.8
146 Reviews
4.8

146 Reviews

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146 Reviews of Richard Castillo

May 11, 2025

Dealership Rating
Employee Rating

Thank you and great service and will come back when it time to next serbice More

by USAF THUNDERBIRD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 13, 2025

Findlay Toyota responded

Thank you for your feedback. We're glad to know that you had a 5 star service experience with us. We appreciate your support and glad that we were able to meet your expectations. Thank you again for servicing your vehicle at Findlay Toyota. We appreciate you stopping by. See you soon.

May 05, 2025

Dealership Rating
Employee Rating

Toyota is a Great Dealership, About Richard Castillo his one of the best Service Consultant in toyota Henderson amd he knows what his doing amd explained everything to Customer More

by WILSONTELMO_36
Recommend Dealer
Yes

Other Employees Tagged: Gaspar

May 06, 2025

Findlay Toyota responded

Hello, Thank you for leaving your 5 STAR review. We’re grateful to have you as a valued customer. Please don’t hesitate to reach out to us if there’s anything else we can assist you with. We look forward seeing you again soon.

May 03, 2025

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Employee Rating

Mr. Castillo was very professional and courteous. He kept me apprised of what was happening and of the costs involved. I am very satisfied with the way I was treated and how the services were performed More

by srspinner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 06, 2025

Findlay Toyota responded

Hello, Thank you for your feedback and mentioning Mr. Castillo's name. We're glad to know that you had a 5 star service experience with us. We appreciate your support and glad that we were able to meet your expectations. Thank you again for servicing your vehicle at Findlay Toyota. We appreciate you stopping by. See you soon.

April 30, 2025

Dealership Rating
Employee Rating

Richard is AMAZING and always takes to best care of my car. He is the reason I return to the dealership time and time again. He represents Findley in the most knowledgeable, professional, caring way I More

by TERRI.ESTRADA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 01, 2025

Findlay Toyota responded

Hello, It’s so wonderful to hear that you felt valued and cared for by our employees Richard. I’ll pass along your kind words and let him know that he's professional , knowledgeable and doing an amazing job for you. Thank you again for your 5 Star review.

April 29, 2025

Dealership Rating
Employee Rating

I’ve always had respect for John Barr and what he has done with Findlay Toyota you can add Richard to that list. More

by RAYMAN27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 30, 2025

Findlay Toyota responded

RayMan 27 Thank you for your 5 star review and for mentioning our General Manager's name Mr Barr along with your advisor Richard. We're glad that they both were able to exceed your expectations

April 19, 2025

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Employee Rating

Came in for a Green Service and left with a new Torque Mount and a new CV boot. Unfortunately these things are going to break down. It’s a 2013 Venza. I love this SUV and I really haven’t had any issue More

by srspinner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 21, 2025

Findlay Toyota responded

Hello, Findlay Toyota apologizes for your recent experience detailed in your review. We are very disappointed to learn that our support team did not handle your recent visit with the care and efficiency that our customers deserve. We understand that you may be frustrated, but if you could please give us the opportunity to correct the issues that your vehicle is still having we will do our best to make the situation right. Please send us a private message, with your customer information, so we may further assist you. Please contact our Customer Relations Manager at : Kellyt@findlayauto.com

April 12, 2025

Dealership Rating
Employee Rating

I found Richard Castillo friendly and efficient in taking care of my recall repair. It was a comfortable wait in the customer waiting area. More

by LYNNODO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 15, 2025

Findlay Toyota responded

Hello, Thank you for sharing your experience with us. We're glad that we could exceed your expectations. If there’s anything else we can do to make your next visit even better, please let us know.

April 06, 2025

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Employee Rating

Trash bad customer service from the front office Lady trash the way she treats customers More

by ERVIN.MCQUEEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Tyler Campuzano

Apr 07, 2025

Findlay Toyota responded

Ervin, Thank you for your feedback. As a valued customer we would like to learn more about your recent service experience. We're here to help. Please contact our Customer Relations Mgr. Kellyt@findlayauto.com. Thank you

April 06, 2025

Dealership Rating
Employee Rating

I went in because my "low tire" icon was on. A large screw type nail was found to be the culprit and because of the angle, a patch job would not work. Richard was very helpful. The tire I wan More

by JHM440
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 07, 2025

Findlay Toyota responded

JHM440, Thank you for your feedback. We were glad to hear that Richard took care of your rental and was very helpful. We value you as a customer and want to thank you for your support.

April 02, 2025

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Employee Rating

Service Advisor and department is awesome. Don't like the constant, unsolicited pressure to upgrade my car (with cars you don't even have in stock) by random sales agents. More

by BEARMONSTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 02, 2025

Findlay Toyota responded

Bearmonster. Thanks so much for sharing your experience with us. We are so pleased to know that you are happy with the outcome of your recent service visit. and will pass your feedback on to our Sales Department. We appreciate your loyalty and value you as our customer. We look forward to your next visit at Findlay Toyota. Thank you for stopping by.

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