Richard Gruber | Page 2

All attendants smile, they treat customers like family, conformable waiting room with drinks & snacks. Car wash with all visits. Happy! conformable waiting room with drinks & snacks. Car wash with all visits. Happy! More

by GARY Verified Customer Verified Customer

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We had an outstanding experience at Sullivan Cadillac. The entire process was seamless, transparent, and completely stress-free. The team was honest, professional, and upfront about everything from the s The entire process was seamless, transparent, and completely stress-free. The team was honest, professional, and upfront about everything from the start. A huge thank you to Rich (General Manager), Joey (Internet Manager), and Enoch (Finance Manager) for their exceptional service. They made the entire buying and financing process incredibly smooth. If you want a professional, pressure-free car buying experience, I highly recommend dealing with Rich, Joey, and Enoch at Sullivan Cadillac! More

by TOMGERRIOLDHAM Verified Customer Verified Customer

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Was very pleased with the service your people did on my car. Drives great.. I would never go to anyone else for service on my car. Edwin kept me informed as the work was being done. Thank you. car. Drives great.. I would never go to anyone else for service on my car. Edwin kept me informed as the work was being done. Thank you. More

by Greatcadi Verified Customer Verified Customer

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Tim was awesome. He listened to what we wanted . Have us some good choices OK, He didn’t pressure us. It gave us the positive reasons to purchase our new Cadillac He listened to what we wanted . Have us some good choices OK, He didn’t pressure us. It gave us the positive reasons to purchase our new Cadillac. All else went smooth, financing, explaining the features. We love our new car. More

by apexarena7 Verified Customer Verified Customer

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Everything went fine with the salesman. I agree to pay sticker price for the car. I specified do not add anything to the car. Upon going over all the fine print in the paperwork found out t I agree to pay sticker price for the car. I specified do not add anything to the car. Upon going over all the fine print in the paperwork found out that the financial guy took $350 off the sticker price of the car and then charged me 849 for a GPS tracking device that I was never told or explained what it was for and why I was being charged $499 more in the price of the vehicle so they owe me $499 and they can have their GPS tracker back. Maybe if they would explain upfront the purpose and why but they tried to hide it in the paperwork, folded up in an envelope when I left the dealership. More

by gmuttick Verified Customer Verified Customer

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Fast, efficient, professional service on purchase of new truck. Highly recommend. Did not play games other dealerships will do. truck. Highly recommend. Did not play games other dealerships will do. More

by COBBLPOT Verified Customer Verified Customer

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Chris was extremely rude and very unprofessional. I will not buy another car from Sullivan! I will not buy another car from Sullivan! More

by curtcheesman12 Verified Customer Verified Customer

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Shelby, Mikell, and Richard were very pleasant to deal with and delivered the car to me hours away once it was ready! with and delivered the car to me hours away once it was ready! More

by Aerjones6 Verified Customer Verified Customer

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I found this dealership to be very unprofessional and short on information about the car. To start with it was misrepresented the concerns and questions I had were not answered .All the salesman wanted short on information about the car. To start with it was misrepresented the concerns and questions I had were not answered .All the salesman wanted to do was to give me an out the door price which was not the same price as was supposed to be the OTD price. the contract asked if I had been given the time to look it over and understand it.. I was not given the time to do that. After I got home the next day and read the contract, there were some items that I did not feel like I should be charged for. I called the dealership and talked to the sales manager about the issues in question and he said that he would look over the contract and call me back. he failed to call me back and I had to call back the third time before I was able to speak with the S.M. He told me that it was a done deal and that lt was not subject to debate. I worked in sales for 40 years and i never had to pressure anyone or misrepresent my product to make a sale. Enen after telling the salesman that I felt I was being pressured nothing changed. so whatever you do. steer clear of Sullivan Cad.& Buick. More

by hloyed2014 Verified Customer Verified Customer

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I take our vehicle to be serviced only to the dealership. Our vehicle was sold to us as a CPO. Later, we found out that the vehicle was not CPO, and it had been incurred into a moderate to major vehicle dama Our vehicle was sold to us as a CPO. Later, we found out that the vehicle was not CPO, and it had been incurred into a moderate to major vehicle damage. The dealership never informed us of a Carfax prior to purchase with the exception that they emphasized that the vehicle was CPO. Will never do business with the dealership however, the customer service at the service center is outstanding. More

by PONCEDUDE Verified Customer Verified Customer

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