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Richard Klaben
940 Reviews
I have been the CEO of the Klaben Auto Stores since 2010. I started in the business in 1974, detailing cars. I learned quickly that a Family Business was both hard work and fulfilling, with a responsibility to the customers, the team members, and the communities which we serve. Titles represent responsibilities, not rank, as every team member, starting with me, is a Customer Service Representative. Throughout the years, I worked in various positions with responsibilities for every facet of the business as we grew into the Klaben Auto Stores. Today, our business model, upon which my Father (Albert Klaben Sr.) founded and grew the business, remains the same. Customers & Team Members (PEOPLE) are the foundation of our success. Hard work, respect, empathy, team-work, integrity, and a genuine concern for others are core tenets of that model. Moreover, none of it is possible without the Grace of God. We are blessed and I remain forever thankful.
Read moreDealership Experience
45 yrs, 7 mos
Industry Experience
52 yrs, 8 mos
940 Reviews
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940 Reviews of Richard Klaben
August 01, 2017
Klaben proved to me again why I continue to be a loyal cust! Richard Klaben and his team have always understood my needs and they have always responded positively to those needs! That is all I have to say at thi Richard Klaben and his team have always understood my needs and they have always responded positively to those needs! That is all I have to say at this time. More
by LEIGHHERINGTON
Verified CustomerOther Employees Tagged: Terry Colbert, Dave Mott
July 29, 2017
Amazing customer service. I purchased at least 11 vehicles from Klaben Ford and I can't say enough about the outstanding people, the amazing customer service and fantastic foll I purchased at least 11 vehicles from Klaben Ford and I can't say enough about the outstanding people, the amazing customer service and fantastic follow up. They make buying a car a pleasure. My sales person Doug Carter is the absolute best! More
by cagraczyk
Other Employees Tagged: Christine Klaben, Jennifer Bowen , Doug Carter, Stephanie Slomberg
July 27, 2017
Overall a success The dealership, Mr. Klaben and team is willing to go above and beyond to ensure that the customer is treated right and get you the best possible deal The dealership, Mr. Klaben and team is willing to go above and beyond to ensure that the customer is treated right and get you the best possible deal on a vehicle. Also, the finance team does a great job at explaining everything to you in ways that actually make sense, and going over all paperwork so you have no hidden surprises after you leave. More
by Nickstrick83
Other Employees Tagged: Bob Paytas, Stephanie Slomberg
July 26, 2017
Going the extra mile = gaining a loyal customer I was involved in an accident that left me with severe damage to the rear of my truck. I was close to my lease-end and met with Doug Beavers at the d I was involved in an accident that left me with severe damage to the rear of my truck. I was close to my lease-end and met with Doug Beavers at the dealership to discuss options. Doug literally drove my damaged 2014 F150 to the Klaben Body Shop for estimates and repairs while I test drove a new 2017 F150. Klaben was able to handle the lease termination while at the Klaben Body Shop and took over the responsibility of working with insurance, allowing me to drive away, hassle-free, in my new 2017 F150. Thank You! Mike M More
by Michael James
Other Employees Tagged: Christine Klaben , Doug Beavers, Jim Bills, Steve Workman
July 26, 2017
Would shop Klaben again I was impressed at how dedicated Chris V was to making the process so quick and easy. I will most likely shop Klaben for my next vehicle because of hi I was impressed at how dedicated Chris V was to making the process so quick and easy. I will most likely shop Klaben for my next vehicle because of him. More
by eabm
Other Employees Tagged: Christopher Volk , Stephanie Slomberg
July 19, 2017
Doug is the BEST I just bought my 6th car from Doug in 5 years! I have referred family and friends to him and he amazing! Doug is always so knowledgeable and professio I just bought my 6th car from Doug in 5 years! I have referred family and friends to him and he amazing! Doug is always so knowledgeable and professional and has always given us superb service! More
by Laura D
Other Employees Tagged: Doug Carter, Stephanie Slomberg
July 19, 2017
My new Escape Love Klaben Ford in Kent for continuous excellence in service, sales and customer appreciation. Just bought my 6th vehicle from them with a special th Love Klaben Ford in Kent for continuous excellence in service, sales and customer appreciation. Just bought my 6th vehicle from them with a special thanks to our personal sales associate par excellance-Doug Carter. Doug exceeds expectations - ways courteous, knowledgeable, upbeat and straightforward. Could not forget to mention my service associate Kim Wolfram for her excellent service as well. I highly recommend Klaben for all your automotive needs. It will be your best overall car experience. More
by t4bor
Other Employees Tagged: Kim Wolfram , Doug Carter, Stephanie Slomberg
July 19, 2017
Great experience! Their prices were the cheapest around. They are willing to work with you. Everyone including Chris is very friendly. The process was quick and easy. I Their prices were the cheapest around. They are willing to work with you. Everyone including Chris is very friendly. The process was quick and easy. I highly recommended them. More
by EEboch
Other Employees Tagged: Christopher Volk , Stephanie Slomberg
July 02, 2017
Excellent service Tom was so amazing to work with, made the whole transaction easy and painless. So happy with my new car!! Would recommend klaben to anyone Tom was so amazing to work with, made the whole transaction easy and painless. So happy with my new car!! Would recommend klaben to anyone More
by smurph927
Other Employees Tagged: Jennifer Bowen , Tom Nicodemus
June 30, 2017
Another Ford in the house The purchase of the Ford Fiesta was quick and stress free. We viewed the car on Sunday on the lot when the dealership was closed. I emailed the dealer The purchase of the Ford Fiesta was quick and stress free. We viewed the car on Sunday on the lot when the dealership was closed. I emailed the dealership in regard to our interest in the Fiesta and received a response a few minutes later. We specifically requested to be contact by Tyler Kline as he assisted us in the purchase of an Escape a year ago. Tyler sent an email providing detailed information on the Fiesta, purchase options and the Ford Certified Program information. We arranged to view the Fiesta on Monday evening. The car was ready to be viewed and driven upon our arrival. Both Tyler Kline and Richard Klaben reviewed the process in which Klaben Ford obtained the Fiesta, the inspection process and maintenance completed on the vehicle. We had all our questions answered and happily drove our new car off the lot about 2 hours after our arrival. We know that we can contact Tyler and the dealership with any questions or concerns that arise. We will definitely return to Klaben Ford in the future when we need to purchase another vehicle. More
by franmn
Other Employees Tagged: Tyler Kline, Jennifer Bowen
