I have been the CEO of the Klaben Auto Stores since 2010. I started in the business in 1974, detailing cars. I learned quickly that a Family Business was both hard work and fulfilling, with a responsibility to the customers, the team members, and the communities which we serve. Titles represent responsibilities, not rank, as every team member, starting with me, is a Customer Service Representative. Throughout the years, I worked in various positions with responsibilities for every facet of the business as we grew into the Klaben Auto Stores. Today, our business model, upon which my Father (Albert Klaben Sr.) founded and grew the business, remains the same. Customers & Team Members (PEOPLE) are the foundation of our success. Hard work, respect, empathy, team-work, integrity, and a genuine concern for others are core tenets of that model. Moreover, none of it is possible without the Grace of God. We are blessed and I remain forever thankful.
Read moreDealership Experience
45 yrs, 7 mos
Industry Experience
52 yrs, 8 mos
940 Reviews
Write a Review940 Reviews of Richard Klaben
August 29, 2017
lincoln continental The best car buying experience I ever had. Our salesman Doug Carter was both knowledgeable and friendly. We got to talk with the owner Rich Klaben w The best car buying experience I ever had. Our salesman Doug Carter was both knowledgeable and friendly. We got to talk with the owner Rich Klaben which my husband and I never ever experienced in all the cars we have bought. All the dealing was done via the phone or computer since we do not reside in Ohio. None of the Lincoln dealers in PA was willing to deal with out and accept our offer or they were not giving enough money for my trade. The car is exceptional. I feel like a queen when I am driving it. I've only had the car for one week and I have had two men approach me and ask if they can look at the car and both replied it is awesome. I agree. More
Other Employees Tagged: Doug Carter, Stephanie Slomberg
August 24, 2017
Fabulous Salesman & Dealership! Our Salesman, Mike Cooney, is one in a million! Never any pressure, attentive to our needs and always puts the buyer first. Rich Klaben and his staf Our Salesman, Mike Cooney, is one in a million! Never any pressure, attentive to our needs and always puts the buyer first. Rich Klaben and his staff are highly recommended for new or pre-owned vehicles and will always work for you! Thank you for another great car buying experience! More
Other Employees Tagged: Jennifer Bowen , Mike Cooney
August 18, 2017
Great service, process, and value Klaben Ford offered a great deal on my certified pre-owned vehicle. Chris Moldas is very friendly and worked hard to ensure the process of purchase w Klaben Ford offered a great deal on my certified pre-owned vehicle. Chris Moldas is very friendly and worked hard to ensure the process of purchase was smooth and uncomplicated, handling all details to make my experience more comfortable. I got an excellent car at a great price and all the people at Klaben were wonderful- especially Chris. More
Other Employees Tagged: Chris Moldas , Stephanie Slomberg
August 17, 2017
Love my new car I was in desperate need of a car so I decided to check out some options. Tim was very helpful and informative on the selection and finding my price ra I was in desperate need of a car so I decided to check out some options. Tim was very helpful and informative on the selection and finding my price range. It was an overall great experience and I would recommend any of my friends or family to get a car from the dealership. From ownership to management to finance to sales was very pleases everyone was professional and friendly More
Other Employees Tagged: Tim Sterling, Jennifer Bowen , Terry Colbert
August 13, 2017
Recall Work for my GT350 - Klaben was the Clear Choice I live in Columbus, OH and drive 2.5 hours to purchase and service my Ford vehicles at Klaben Ford - I think that says it all. The entire team, from I live in Columbus, OH and drive 2.5 hours to purchase and service my Ford vehicles at Klaben Ford - I think that says it all. The entire team, from management to sales to service to body shop to detailing, is top notch. More
Other Employees Tagged: Mike Brandvold, Artie Gissinger, Carl Bujorian , Tom Nicodemus, Don Xu
August 13, 2017
Love this Dealership, both Sales and Service Rock This is the 3rd car I have purchased from Klaben Ford. I have to be honest, the 2nd one was what I called a "bad luck "car and I couldn't face seeing This is the 3rd car I have purchased from Klaben Ford. I have to be honest, the 2nd one was what I called a "bad luck "car and I couldn't face seeing another winter with it, so I was trading it in earlier than I usually would therefore dealing with the dreaded negative equity. Because of the great service I have received from Kim Wolfram over the years, I decided to give Klaben another chance. Everyone I dealt with was committed to getting me a new Focus, at my current payment or less. More
Other Employees Tagged: Kim Wolfram, Christine Klaben, Christopher Volk
August 11, 2017
Best car dealership My family, my business and me have been purchasing vehicles from Mike Cooney and Klaben Ford for the past 5 years. Great people. Fair, honest and rea My family, my business and me have been purchasing vehicles from Mike Cooney and Klaben Ford for the past 5 years. Great people. Fair, honest and reasonable. I would recommend Klaben Ford and Mike to anyone at any time. More
Other Employees Tagged: Christine Klaben , Mike Cooney
August 11, 2017
Awesome experience! We just purchased our 8th vehicle from Klaben in Kent. I cannot say enough about how great this dealership is, Doug Carter is our sales rep and he is We just purchased our 8th vehicle from Klaben in Kent. I cannot say enough about how great this dealership is, Doug Carter is our sales rep and he is terrific. He was very patient in showing us several cars until we found just the right one. Him and Rich Klaben worked out a great deal for us. Christine was friendly and quick with all the paperwork. I cannot thank the 3 of them enough for their help and patience. It was truly a pleasure. More
Other Employees Tagged: Christine Klaben , Doug Carter
August 10, 2017
Klaben's the Best!! Look no further I have now purchased five vehicles from Klaben. I have purchased approximately 20 cars over the past 20 years and have dealt with many, many dealershi I have now purchased five vehicles from Klaben. I have purchased approximately 20 cars over the past 20 years and have dealt with many, many dealerships and not one comes even close to the Klaben experience! No better place for service, selection, the staff and I've even had much work done at their body shop....courtesy of my daughter. Beautiful, quality work!! The fact is in every category regarding car buying and maintaining matters, Klaben exceeds all expectations and simply is the best place to go. Mr Klaben, Tim Casto, Buddy Moore in sales, Terry, Matt in sales was very helpful as well, Christine and many others......have treated me, my family, friends and coworkers like family. They have all made what can be a stressful task of buying or leading a new car into an exciting, pleasurable and very satisfying experience!! More
Other Employees Tagged: Christine Klaben , Tim Casto, Terry Colbert, Richard "Buddy" Moore
August 02, 2017
Biggest Relief!!!! I cannot put into words how much this experience meant to me. I was upside down in my Jeep with how much I owed. Mr. Klaben and Brandon were able to c I cannot put into words how much this experience meant to me. I was upside down in my Jeep with how much I owed. Mr. Klaben and Brandon were able to come up with some numbers for me that I could not say no too. They worked very hard to get me in my new car and I can't say how thankful I am to save money now on gas alone as well as repairs now. This dealership is like a family to me as I always buy cars from them and they continue to amaze me every time I come back! If I could give this dealership a 10 star rating I would!!!!!!!! :D More
Other Employees Tagged: Brandon Brinko

