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Richard LaRussa
Richard LaRussa at Toyota of Scranton

Richard LaRussa | Page 12

Finance Director

Toyota of Scranton

3400 N Main Ave
Scranton, PA 18508

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4.9
321 Reviews
4.9

321 Reviews

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321 Reviews of Richard LaRussa

April 13, 2022

Dealership Rating
Employee Rating

This experience was smooth, very friendly salesman Joe “Jr” helped me out. I was in the car that night. More

by TAYLORSMAMA3311
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bob Edwards , Joe Mercado Jr, Michael Reilly

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Apr 13, 2022

Toyota of Scranton responded

Hi Taylorsmama3311, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

April 13, 2022

Dealership Rating
Employee Rating

Helpful Hardworking Above & beyond Great Easy Nice workers Customer service good Friendly Achieveable Short wait More

by SAKIAHAK
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Thomas, Marco Valenti , John foley

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Apr 13, 2022

Toyota of Scranton responded

Hi SAKIAHAK, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

April 12, 2022

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Employee Rating

No real complaints except I missed the fact they changed by loan term and extended it by 3 months. Won’t be a huge issue since we will be paying off the loan early. I only realized the other day that they d More

by YEOMAN10
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Doug Stahl , Michael Reilly, George Zepherin

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Apr 13, 2022

Toyota of Scranton responded

Hi Yeoman10, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly at 570-702-8776. Thank you for making us aware of this situation. I look forward to hearing from you. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

April 11, 2022

Dealership Rating
Employee Rating

Great service. Excellent team of people that worked and helped me out. Thanks so much. More

by Swaters93
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marco Valenti , Corey Boynton

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Apr 11, 2022

Toyota of Scranton responded

Swaters93, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

April 10, 2022

Dealership Rating
Employee Rating

Staff was extremely friendly, they made sure that every concern I had was answered. They bar far went above and beyond my expectations. More

by DANALOVE87
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Cloud

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Apr 11, 2022

Toyota of Scranton responded

Hi Dana, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

April 09, 2022

Dealership Rating
Employee Rating

Well now it's #4. .Thanks again for another great experience. Never in my life have I purchased 2 vehicles within 10 days of each other. More

by CassieHayes92004
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ryan Cali, Joe Mercado Jr

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Apr 11, 2022

Toyota of Scranton responded

Cassie, You are on a buying streak! Thank you very much for returning and purchasing another vehicle with us. It means so much to the entire team. We wish you all the best. Take care, Mary Jo Preno VP Guest Experience

April 05, 2022

Dealership Rating
Employee Rating

Brian was Absolutely amazing as well as the financial manager and everyone else making a very simple and easy process would recommend to anyone More

by MICHAELLEONARD9261
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Burgess , Ryan Cali, George Zepherin

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Apr 05, 2022

Toyota of Scranton responded

Hi MICHAELLEONARD9261, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

March 23, 2022

Dealership Rating
Employee Rating

All of the workers there are extremely helpful, by far the best dealership I have been to yet! More

by BRIANACALLA72
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Cloud, Howard Sweeny, George Zepherin

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Mar 24, 2022

Toyota of Scranton responded

Hi Briana, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

March 21, 2022

Dealership Rating
Employee Rating

Very helpful Doug and Marcus in sales helped me with not just one but two cars. More

by TAKEN2004
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Doug Stahl, Marco Valenti

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Mar 22, 2022

Toyota of Scranton responded

TAKEN2004, we are thrilled Doug and Marco were so helpful when you were at our dealership and purchased two vehicles! We are thrilled we earned a perfect score. Enjoy your new cars. Take care.

March 21, 2022

Dealership Rating
Employee Rating

Very nice sales experience all the way around treated us like family while we were there and very easy buying experience. More

by KGBAKER80
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marco Valenti , George Zepherin

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Mar 22, 2022

Toyota of Scranton responded

Hi KGBAKER80, we are thrilled you had an outstanding sales experience with us. Thank you for taking the time to post your review. Take care. Warm regards, Mary Jo Preno, Vice President Guest Experience

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