Richard LaRussa | Page 22

Toyota of Scranton I bought a 2020 Tundra CrewMax in early June. Salesperson was helpful and responsive to my questions and spent time with me at delivery...no complaint I bought a 2020 Tundra CrewMax in early June. Salesperson was helpful and responsive to my questions and spent time with me at delivery...no complaints there. The Finance Director did not follow up on multiple promises to email me contract paperwork and it took literally several calls from me and a nasty email to get the contract at 10:50pm the night before I was to take delivery. In retrospect I should have negotiated harder on the deal (my fault) as I feel I overpaid on price of new vehicle and should have requested for more on my trade. Dealer turned around and likely doubled their money on my trade within a week. I'm disappointed its been a few weeks and no follow up call to ask how I like the new truck and/or to say thanks for the great trade in vehicle. Would have been nice to get a set of bed frame rails as a thank you for the hassle I went through with trying to get the paperwork and the money they likely made on my trade. I handed them an easy sale and did all of the work making calls and driving the 2hrs each way to pick up the vehicle. More

by OLSON508 Verified Customer Verified Customer

Report | Print

Couldn’t of been more impressed by the service my father and I received here! John Giordano was great with setting us up with the perfect vehicle. He was super friendly and professional. Howard Sweeny was o and I received here! John Giordano was great with setting us up with the perfect vehicle. He was super friendly and professional. Howard Sweeny was our finance rep and made it quick and painless with the financing part of the deal. Honest with his recommendation! Richard LaRussa was the finance director who made us feel like home. Such a great experience and service! Thank you again for all the wonderful help. -Katie Gardier More

Report | Print

They were helpful from the very start. Answered every question I had. To top it off they were all very down to earth and pleasant to deal with. I would recommend this dealership to anyone that is looking question I had. To top it off they were all very down to earth and pleasant to deal with. I would recommend this dealership to anyone that is looking not only because they gave me an unbeatable deal but because they way I was treated the whole time More

Report | Print

Nick jenna and rich larissa are amazing people. I was treated to lunch every time! Sales service compassionate wonderful business.thank you toyota!!!!! I will never go anywhere else or do any other deale treated to lunch every time! Sales service compassionate wonderful business.thank you toyota!!!!! I will never go anywhere else or do any other dealership they are amazing and I would definitely give them a 5-star rating More

by ALVAREZDEBRA65 Verified Customer Verified Customer

Report | Print

A fabulous experience. Many dedicated associates who each made the purchase of my Highlander a most enjoyable experience. Everyone was unhurried and spent more than enough time acquainting me with wonderful made the purchase of my Highlander a most enjoyable experience. Everyone was unhurried and spent more than enough time acquainting me with wonderful new technology in the Hybrid model. To top it off there is a 4 star restaurant on site which is not to be missed. Thanks everyone for a great experience. GS More

Report | Print

I was very pleased with the whole experience of purchasing a vehicle remotely. It went smoothly. Everyone I dealt with was polite & friendly. I will be happy to recommend this dealership. purchasing a vehicle remotely. It went smoothly. Everyone I dealt with was polite & friendly. I will be happy to recommend this dealership. More

by BAEBOCH Verified Customer Verified Customer

Report | Print

I have the best experience buying my first vehicle they help in every step for me to get it in first place great courtesy from sales dept also from service dept and others!!! Thank you for My Toyota CHR help in every step for me to get it in first place great courtesy from sales dept also from service dept and others!!! Thank you for My Toyota CHR More

by JOSSY.SR Verified Customer Verified Customer

Report | Print

My husband and I recently bought two vehicles here. We highly recommend this dealership. Rich LaRussa is wonderful to deal with as are all of the team here. Rich got us the best deal and a great interest highly recommend this dealership. Rich LaRussa is wonderful to deal with as are all of the team here. Rich got us the best deal and a great interest rate. We won't be going anywhere else for our next purchase or trade in. Sincerely The Talarico's. More

Report | Print

Great service considering the circumstances, COVID Richard LaRussa and Jenna Sledzinski did great job. Process was quick and easy. Certified is the best deal. Warranty's are amazing. Love my new Highla Richard LaRussa and Jenna Sledzinski did great job. Process was quick and easy. Certified is the best deal. Warranty's are amazing. Love my new Highlander More

Report | Print

pandemic experience Buying a car via phone, email and electronic signatures was challenging, to say the least. The people at Toyota of Scranton were as helpful and accomm Buying a car via phone, email and electronic signatures was challenging, to say the least. The people at Toyota of Scranton were as helpful and accommodating as can be given the sales environment due to the pandemic. Very seamless transaction. More

by JEARYES Verified Customer Verified Customer

Report | Print