Jammie Marcen

Toyota of Scranton responded

MooseMarcen, We’re glad your service visit felt easy and comfortable from the time you booked your appointment through your time in the waiting area. It’s also nice to hear the front desk was helpful along the way. Thank you for taking a moment to share your experience. With Appreciation, The Toyota of Scranton Team

Toyota of Scranton responded

JDELORENZO50, Thank you for your wonderful 5-star review! We're delighted to hear that you consistently receive great service and that our team always takes the time to make sure your needs are met. Providing exceptional care and creating a positive experience for every guest is what we strive for each day. We truly appreciate your trust in Toyota of Scranton and look forward to serving you again on your next visit! Take care, The Service Team Toyota of Scranton

Toyota of Scranton responded

Kevivhannon672, Thank you for sharing your feedback. I understand how disappointing it is when a warranty claim does not receive the outcome you were hoping for, especially after bringing your truck in more than once. Our team submitted your paint concern to Toyota for warranty consideration and advocated on your behalf throughout the process. While we understand your frustration, the warranty determination was made by Toyota and was not a decision made by Toyota of Scranton. I appreciated the opportunity to speak with you about your concerns, and I'm sorry we were not able to provide the resolution you were seeking. If you have additional questions or would like to discuss your experience further, please don't hesitate to contact me. Mary Jo Preno Guest Experience Manager Toyota of Scranton

Toyota of Scranton responded

Hi FITER2242, Thank you for speaking with me on Wednesday. I appreciate you taking the time to explain your thoughts on the recent situation. Take care, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

Thank you so much, Donna, for your kind words and for taking the time to share your experience! We're thrilled to hear that our team was able to assist you both in person and over the phone. Providing timely and helpful service is something we take great pride in. We truly appreciate your support and look forward to seeing you again! —Your Toyota of Scranton Team

Toyota of Scranton responded

JEFFMORK357, Thank you for the great feedback! We're thrilled to hear your car purchase went smoothly and that our team continued to provide friendly, knowledgeable service after the sale. Enjoy your new vehicle, and please don’t hesitate to reach out if you need anything! Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

Cade, Thank you so much for your kind words! We're thrilled to hear that you found our team to be knowledgeable and professional throughout your experience, from the details of the vehicle to the financing options and follow-up services. We strive to ensure every aspect of the process is seamless and informative. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new vehicle, and we look forward to serving you again!" This response acknowledges the specific compliments while reinforcing the dealership’s commitment to excellent customer service. Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

IBABOUT, Thank you for sharing your experience with us! We are delighted to hear that Jeff and our team were able to assist you with the necessary arrangements and ensure your stay was comfortable while waiting for your Toyota Sienna Vmi conversion van. It’s great to know that despite the challenges, we could meet your needs and make the process smoother for you. Your satisfaction is our top priority, and we appreciate your kind words. If you need any further assistance or have any questions, please don’t hesitate to reach out. Enjoy your new van! Best regards, The Team at Toyota of Scranton

Toyota of Scranton responded

Thank you, John Paul, for your review! We're delighted to hear that you had a great experience with our team and appreciated our no-pressure sales approach. Our goal is to provide a comfortable and enjoyable car-buying experience for all our customers. We appreciate your feedback and look forward to serving you again in the future. Thank you for choosing Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

Thank you so much for taking the time to share your wonderful experience with us, DKELLY0003! We are thrilled to hear that your visit to Toyota of Scranton was the best car dealership experience you've ever had. Providing exceptional service and creating a positive environment for our customers is our top priority, and we're delighted to know that we've succeeded in earning your future business. We look forward to serving you again and continuing to exceed your expectations. If you ever need anything in the future, please don't hesitate to reach out. Thanks again for choosing Toyota of Scranton! Warm regards, The Toyota of Scranton Team