Richard Metodiev | Page 27

EXCELLENT SERVICE ....NICK - ERICA - RICHARD & DAVID WERE OUTSTANDING AND THE TRANSACTION WAS SEAMLESS...... THE SERVICE WAS EXCELLENT.....PRICE WAS VERY GOOD AND THE T ....NICK - ERICA - RICHARD & DAVID WERE OUTSTANDING AND THE TRANSACTION WAS SEAMLESS...... THE SERVICE WAS EXCELLENT.....PRICE WAS VERY GOOD AND THE TREATMENT WAS SUPERB More

Report | Print

I have had a horrible experience with this purchase ! we bought this 2015 GLK 350 last December. I had it in the service center the same month to have them fix a 'noise" I was hearing. It took them over 1 we bought this 2015 GLK 350 last December. I had it in the service center the same month to have them fix a 'noise" I was hearing. It took them over 10 months and over 7 times for me to take this car in to be "serviced" before "( I believe) they even took me seriously! All have been jerks except Mark Escobar. If I had the chance to do this again, I would literally RUN!! I have been affected negatively because of this experience. More

Report | Print

AVOID! Liars and incompetent. I originally Gave the Service Department 5 stars but had to update my review after the completion of my service. Original Review: Service Center wa I originally Gave the Service Department 5 stars but had to update my review after the completion of my service. Original Review: Service Center was great! Donald Hutchins was my Service Advisor and he calmed me down from the stress of an emergency repair, found me a loaner vehicle, and kept me updated on my repairs. I recommend asking for Donald Hutchins. Updated: My car was in the service department for a week, for an AdBlue light where 6 of those days were "spent trying to clear the code". I was flat out lied to by Service Advisor Richard at pick up when he told me me my front license plate was added on like I had requested. Obviously as soon as I went to the car I could tell that was a lie. I was told my Service Advisor did not even put the request in. I was also told a driver side blind spot was resolved with an update and cleaning of sensors but my paperwork says that work was not performed and Richard could not answer my questions on what was done. They also drove my car 120 miles (!) and didn't bother to refill the tank to the level I brought it in at. When there are ample services centers to choose from, I am appalled that a Service Advisor would make such obvious lies. I recommend finding another Service Center. More

Report | Print

Pain free and professional car buying experience Dealing with Shawna Barnett made my new car buying experience easy and pain free. From the time I first stepped through the door at the dealership, t Dealing with Shawna Barnett made my new car buying experience easy and pain free. From the time I first stepped through the door at the dealership, through closing, delivery, and follow-up, Shawna made me feel as part of an MB family. I've been driving MB's for over twenty years and must say this has been the best and most professional treatment that I have ever received. Without any sales "pressure" Shawna was friendly, cordial, caring, knowledgeable and accommodating...a true professional. Shawna is a true asset to the MBOTW Team. More

Report | Print

Worst experience ever! Luisa Arias 5 reviews a month ago Not happy at all first of all one of the service him advisor gave my formation to an ex of mine because they are Luisa Arias 5 reviews a month ago Not happy at all first of all one of the service him advisor gave my formation to an ex of mine because they are friends, he texted him letting him know that I was there and I don't know what other information was given! I spoke with the GM and I received a phone call from him and he said he was going to do an investigation and call me back, well he never called me back and I and up finding out who was the employee who shared my information by myself! What a shame that a service advisor broke the companies customer privacy rights by sharing my info to an outsider. On top of this I picked up my car and they didn't even put a sticker on when I my next oil change will be etc. I'm very dissatisfied and disappointed with their lack of service, communication and professionalism. More

Report | Print

Professions in all aspects Great experience - from the initial phone conversation with Andy Garrett about the type of vehicle I was interested in to meeting with him to test dri Great experience - from the initial phone conversation with Andy Garrett about the type of vehicle I was interested in to meeting with him to test drive and ultimately purchase the car. Very professional and well versed in all aspects of the vehicle - could answer all my questions. Would not hesitate to recommend the dealership and Mr. Garrett in particular. More

Report | Print

Awesome! The reason for my visit was for my 10,000 mile check up! From the moment I drove up every single person I dealt with was very friendly and profession The reason for my visit was for my 10,000 mile check up! From the moment I drove up every single person I dealt with was very friendly and professional! It was a great experience and the snack bar is definitely a plus ;) More

Report | Print

Outstanding service Richard does a great job. I was a customer of his before he moved to The Woodlands and I moved my business as a result. Richard does a great job. I was a customer of his before he moved to The Woodlands and I moved my business as a result. More

Report | Print

Help for an Out of Towner Our older E320 wagon died as we pulled into long term parking at Bush airport for what soon became the "vacation from xxxx". Rained every day, our two Our older E320 wagon died as we pulled into long term parking at Bush airport for what soon became the "vacation from xxxx". Rained every day, our two grandkids got the flu, their dog faced off a skunk and lost. When we returned two weeks later, we researched the various dealers in the Houston area to find MB Woodlands with their high rating, so had our car towed there. The manager of service personally took care of us, providing a brand new C300 loaner which we drove home to Tyler. Our car was ready two days later, but due to timing, we had to extend our use of the loaner for a trip to San Antonio before we could return it, altogether an extra week and several hundred miles more than one might reasonably anticipate...yet there was no charge for the use of the car, nor even for the tow truck that brought our car in! The repair charges were reasonable, the service folks were wonderful (we couldn't have been treated more nicely) and our car now drives like it's the one that had the vacation! More

Report | Print

Richard Metodiev Richard is always helpful and straightforward with explaining and presenting detailed options for what services are needed. Excellent customer service Richard is always helpful and straightforward with explaining and presenting detailed options for what services are needed. Excellent customer service as well as just an all around good guy to talk to. More

Report | Print