Richard Pool

My service experience was pleasant and timely, my car was serviced on time at my 3:00pm appointment, and finished 30 minutes early, Rich and the rest of the team were professional and answered all of my ques serviced on time at my 3:00pm appointment, and finished 30 minutes early, Rich and the rest of the team were professional and answered all of my questions and concerns. Thank you More

by HD1645 Verified Customer Verified Customer

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waited several days to get a call back Richard in service department and my concern was still never addressed. department and my concern was still never addressed. More

by SOUTHHOLLAND Verified Customer Verified Customer

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JAMES IS THE BEST! THE WAY HE CARES ABOUT HIS CUSTOMERS SHOULD BE AN EXAMPLE FOR EVERYONE THE WAY HE CARES ABOUT HIS CUSTOMERS SHOULD BE AN EXAMPLE FOR EVERYONE More

by MWALLS35 Verified Customer Verified Customer

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Jason Jackobaski. is very professional he has always put my concerns first he is wonderful is very professional he has always put my concerns first he is wonderful More

by georgewgirl722@att.net Verified Customer Verified Customer

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BMW of Orland park is an awesome dealership! My service advisor Richard pool always takes care of me when my car has been in for service!! Highly recommend My service advisor Richard pool always takes care of me when my car has been in for service!! Highly recommend More

by E.pitts@sbcglobal.net Verified Customer Verified Customer

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Excellent staff and work. Very satisfied with Orland bmw and the efficiency of the service representative Very satisfied with Orland bmw and the efficiency of the service representative More

by BRYANTAUTO24 Verified Customer Verified Customer

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Our experience with Richard and the service center were phenomenal. He provided fair and honest advice, pricing and feedback and didn’t try to pressure us into any add-ons. He offered to stay after the ser phenomenal. He provided fair and honest advice, pricing and feedback and didn’t try to pressure us into any add-ons. He offered to stay after the service center closed to have our brakes changed out on the spot and when we opted to schedule a later date he offered a car wash at no cost since we were there. Not only a great amenity but they did a really nice job cleaning it up too. Very happy with our service and would definitely recommend! More

by JB Verified Customer Verified Customer

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Mr. Pool was very professional and knowledgeable My car was repaired he following day The technician emailed me a video of the under carriage which was very informative. Thanks, Lee Stanton was repaired he following day The technician emailed me a video of the under carriage which was very informative. Thanks, Lee Stanton More

by LSTANTON2 Verified Customer Verified Customer

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I was beyond impressed with the service and quality that I received fr Orland BMW. Repair s were completed timely as promised. Richard Poole is top notch as a service advisor. I received fr Orland BMW. Repair s were completed timely as promised. Richard Poole is top notch as a service advisor. More

by TO.OLIVIA Verified Customer Verified Customer

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Would never come back here again. I brought my 2024 BMW M3 Competition for a noise concern. Richard my advisor didn’t even bother calling me back for an update. They weren’t able to f I brought my 2024 BMW M3 Competition for a noise concern. Richard my advisor didn’t even bother calling me back for an update. They weren’t able to figure out what the issue was, nor did they even recommend any maintenance services. And the cherry on top is they couldn’t even provide a complimentary wash. STAY AWAY More

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