Richard Pool
Richard Pool at BMW of Orland Park

Richard Pool | Page 3

Service Client Advisor

BMW of Orland Park

11030 W 159th St
Orland Park, IL 60467

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4.5
170 Reviews
4.5

170 Reviews

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170 Reviews of Richard Pool

February 17, 2026

Dealership Rating
Employee Rating

I wasn’t told that my BMW was ready for pick up the next day after I bought it in… the things that were supposed to be taken care of wasn’t and when I finally picked my car up after being there for a week. More

by SGREER101
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Feb 17, 2026

BMW of Orland Park responded

Thank you for your feedback and for bringing this to our attention. We're sorry for the experience you describe. Please reach out to us so we can address the issues and help make things right. We look forward to speaking with you. Thank you, Eddie Marquie - Service Manager - 708-460-4545

February 15, 2026

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Candace was great from start to finish. I came in for one thing and she assisted me with several more with not sweat off her back not to mention she was pregnant and I didn’t realize until More

by CATRENACRAIG
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Dion Grace, James Hatchett, Jason Jakubowski, Rob Snipe , Cory Kazienko, Candice Ocegueda

Feb 16, 2026

BMW of Orland Park responded

Thank you for choosing BMW of Orland Park and sharing your glowing review of Candace, Craig!

February 04, 2026

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Employee Rating

I showed up for a flat tire replacement, it was a good experience for not having scheduled it. Done within an hour. Richard told me about some maintenance things that were missed on a prior visit (windshi More

by JUAN110293
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Sid Armoush

Feb 04, 2026

BMW of Orland Park responded

Thank you for sharing your fantastic feedback about Rich and our team, Juan! We are happy to see you were well taken care of and had your tire replaced efficiently. Drive safely, and we hope to see you back at BMW of Orland Park again down the road.

Feb 04, 2026

BMW of Orland Park responded

Thank you for taking time to leave your feedback! We appreciate your business and are thrilled Rich was able to provide you with a great experience. We look forward to working with you in the future. Best Wishes, BMW Of Orland Park

February 01, 2026

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My experience at BMW of Orland Park has always been excellent, from sales to service, overall quality and customer service are very high More

by AFREDYSR65
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mohammed Altarifi , Candice Ocegueda

Feb 02, 2026

BMW of Orland Park responded

Thank you for the great feedback! We’re thrilled you’ve had excellent experiences with both our sales and service teams. We truly appreciate your support! Best Wishes, BMW Of Orland Park

January 29, 2026

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Excellent dealership who take good care of their customers. When I needed I new car I knew the right place to go…Zeigler of Orland Park. They take good care of their customers! More

by pjjjgarden1940
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Colleen Wright

Jan 29, 2026

BMW of Orland Park responded

Thank you for choosing BMW of Orland Park and sharing your experience with our team!

January 25, 2026

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The staff was so accommodative. I had to be in class by 3pm. The made sure that The car was ready by 2:25pm in time for me to make it to class. Thanks. More

by MABWAN2020
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Candice Ocegueda

Jan 26, 2026

BMW of Orland Park responded

Thank you for sharing your experience! Our team was happy to help you and get your vehicle ready in time here at BMW of Orland Park!

January 09, 2026

Dealership Rating
Employee Rating

Ok ok ok o k ok obk oko bk ok oko mok ok ok ok More

by JOANNFORIEST
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jan 09, 2026

BMW of Orland Park responded

Thank you for your confidence in BMW of Orland Park, Joann!

Jan 09, 2026

BMW of Orland Park responded

Thank you for your feedback! We appreciate you taking the time to leave a review and hope to assist you again in the future. Best Wishes, BMW Of Orland Park

January 07, 2026

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My overall experience was extremely professional. Service was excellent all work was done in a reasonable amount of time. Waiting area has an excellent coffee machine with comfortable seating. More

by JESUSGARZA21
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Recommend Dealer
Yes
Jan 08, 2026

BMW of Orland Park responded

We love to hear that our professional team made your experience so seamless! Thank you for choosing BMW of Orland Park and for highlighting our comfortable amenities. See you next time, Jesus!

January 04, 2026

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Great dealership. Quick and easy appointment availability. Highly recommend this location. Thank you Orland Park BMW More

by BOBI317
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 05, 2026

BMW of Orland Park responded

Thank you for the great review! We’re happy to hear you found scheduling quick and easy and had a positive experience. We truly appreciate the recommendation and thank you for choosing Orland Park BMW! Best Wishes, BMW Of Orland Park

January 03, 2026

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Service was quick and easy. They gave me a loaner while the car was in for a recall. More

by Mehul
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Dion Grace, James Hatchett, Jason Jakubowski, Rob Snipe, Jordan Vieceli , Cory Kazienko, Candice Ocegueda

Jan 06, 2026

BMW of Orland Park responded

Thank you, Mehul, for stopping by to leave BMW of Orland Park a wonderful review!

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