Richard Roy | Page 3

They did a great job helping me find the perfect vehicle for me. Also did a great job explaining every step of the way. for me. Also did a great job explaining every step of the way. More

by tristinjclark Verified Customer Verified Customer

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What a pleasant experience! Lisa and Toby made me feel comfortable and made buying a car easy. I’ve had a few bad experiences at dealerships but this one made up for them all. Lisa and Toby made me feel comfortable and made buying a car easy. I’ve had a few bad experiences at dealerships but this one made up for them all. Every person I had contact with at Merchant’s Auto was helpful, friendly, and did everything they could to make sure it was a positive experience. They didn’t try to sell me a different car, they answered all my questions and gave me ample time to check it out and test drive it, no pressure! I will definitely purchase another car from them in the future! More

by joshuazadams Verified Customer Verified Customer

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The staff was extremely friendly and pleasant to deal with. It was a pretty painless experience overall. with. It was a pretty painless experience overall. More

by ldepallo Verified Customer Verified Customer

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Richard was great, he didn't pressure me into making a decision right away and he was kind. Markus in finance answered all my questions and walked me though everything. Good experience overall! decision right away and he was kind. Markus in finance answered all my questions and walked me though everything. Good experience overall! More

by asroberts21 Verified Customer Verified Customer

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The dealership has a smooth and easy process that offered a welcoming and deliberate atmosphere! Richard Roy was excellent and personable with a keen attention to detail. He shared a lot of insight with me a a welcoming and deliberate atmosphere! Richard Roy was excellent and personable with a keen attention to detail. He shared a lot of insight with me and taught me some valuable lessons. He was incredibly patient with my indecisiveness. Overall a lovely experience. More

by addlebrainarts Verified Customer Verified Customer

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It could of been better. .. our sales representative was not prepared when we got there. Took 4 hrs between paying the deposit and then having an issue with insurance. But ov .. our sales representative was not prepared when we got there. Took 4 hrs between paying the deposit and then having an issue with insurance. But overall satisfied with the car. More

by acote1820 Verified Customer Verified Customer

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Great service, attitude, humble and acts of kindness. Helpful with the process of purchasing a vehicle. Helpful with the process of purchasing a vehicle. More

by robbimm2 Verified Customer Verified Customer

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Did not realize we could have made an appointment. Just walked in on a relatively busy day. Service was excellent. Drove out in a new (to us!) vehicle in just a few hours. This was the third dealershi Just walked in on a relatively busy day. Service was excellent. Drove out in a new (to us!) vehicle in just a few hours. This was the third dealership we had been to in a week. By far, it was the easiest experience of the three. More

by carolegranfield Verified Customer Verified Customer

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My husband and I received an email from Merchants Auto stating they were interested in purchasing our used vehicle (this was an instant offer through KBB). We emailed back and forth to set up an appointme stating they were interested in purchasing our used vehicle (this was an instant offer through KBB). We emailed back and forth to set up an appointment, and I was very clear we were not interested in trading it in or in the market for a new vehicle at this time but will be in the coming months. I scheduled the appointment and was told to ask for Samir. A different gentleman greeted us (Butch or Rich or something...he offered his business card but clearly missed the mark when I said I would never come back and will be sure to share our experience) and said Samir was not available, then refused to acknowledge the offer I had in writing stating if the car is as stated, they would give $500 over the KBB value because they "are desperate for used vehicles" The guy gave us a very low offer, said he would only honor if we were going to do a trade. I have zero interest in working with this company again. When the time comes for a new vehicle, this is the last place I would ever consider. Bunch of scammers. Beware. More

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They sold a lemon and didn’t care they they did. They took money from me and auctioned off my car without a title. They are shady!! They took money from me and auctioned off my car without a title. They are shady!! More

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