Richard Sanchez

Alex was highly professional, kept me informed of progress on approving the battery change under warranty, and gave me clear expectations on when the installation would be done. progress on approving the battery change under warranty, and gave me clear expectations on when the installation would be done. More

by gald_2007 Verified Customer Verified Customer

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My salesperson Danylla was very helpful and patient with me while negotiating the deal. I met your used car manager while buying the car. I think you have a good used car manager. Over all it was a very goo me while negotiating the deal. I met your used car manager while buying the car. I think you have a good used car manager. Over all it was a very good experience. More

by blackburnt1945 Verified Customer Verified Customer

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Everything went smooth and everyone was very helpful. I appreciated the level of clear communication. I appreciated the level of clear communication. More

by paulgalloway1120 Verified Customer Verified Customer

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Not the greatest, they could've done much better. So much lack of communication and not willing to negotiate. So much lack of communication and not willing to negotiate. More

by pcgarcia77 Verified Customer Verified Customer

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The lack of eternal (staff) & external (with customers) communication are the biggest challenges I experienced @ Norm Reeves NRH dealership. I could have saved 2 trips after finishing my car purchase, 1/5/ communication are the biggest challenges I experienced @ Norm Reeves NRH dealership. I could have saved 2 trips after finishing my car purchase, 1/5/26. However one item wasn't in the car nor were the windows tinted as stated in purchase conversation. Thru the process, several individual employees were kind and friendly! Wiilling to put in time required to finish a deal. My hat is off zo these young men. However, due to some gray areas, mainly involving communication, I traveled back 18 miles each way two more times. My experience with the service department mgr, on 1/13/26, my 4th trip to the dealership, was less than satisfactory. I was given an apt. I arrived few minutes b4 1030am apt time. A kind conceige greeted me. Then I waited 7-8 minutes fir a service rep. The nice young man didn't have adequate knowledge of my car's situation. (Ask me why I was there?) The servive mgr didn't enable his employees with proper knowledge regarding my HRV/car's needs in this apt. He was in a meeting. His asst mgr was very kind but his hands were tied. This young man texted his boss. The problem was the price I was quoted included all windows. Tech thought HRVs only got 2 windows tinted. I wanted clarity. Due to this situation I was delayed over 2 hrs. I had to cancel another afternoon Dr. apt. I'm choosing not to provide some names here out of respect. However, I will provide those by ph if you reach out. I was told by the kind parts mgr, he would share my situation with James, the GM. J would call me." In summary, I could not sign off on something less than what was agreed upon regarding my car's service. It was only 1/2 of what we'd discussed. Staff was not informed properly. In my opinion the service mgr was at fault. He was not real nice during our conversation. Stated, "I should have gone with our agreement and just signed the paperwork." This was disappointing and frustrating! The service mgr had little empathy, seemed unkind and then stated, "his guys can't know what each vehicle requires in which windows were to be tinted." It was not a pleasant experience. I felt somewhat belittled by this employee who represented NR dealership in an unprofessional way. Despite some individuals' kindness, including my 2 salesmen, Brian in the parts dept and Jeremiah in upgrade dept, (on 1/13/26), I dont feel I can honestly recommend this dealership, especially for those servicing one's vehicle. I'd appreciate a call from upper mgmt. Id be glad to provide more info & additional names. Thank you for listening. 👍 More

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Was in and out in a fair amount of time. Service guys were very helpful. Service guys were very helpful. More

by rpsnoonan Verified Customer Verified Customer

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Everyone it’s Very friendly and professional, every question was answered! Thank you Norms Honda question was answered! Thank you Norms Honda More

by lirianys.marcano Verified Customer Verified Customer

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excellent service . listen to my needs and excuted every one right there and then . no hassle listen to my needs and excuted every one right there and then . no hassle More

by BRIAN@TOUCHUPMASTER.COM Verified Customer Verified Customer

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They didn’t put my splash guard on and it was making a horrible noise and started dragging on the ground horrible noise and started dragging on the ground More

by Sgaugiht Verified Customer Verified Customer

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Thanks Everyone for making my purchase easy. And providing the fastest service I ever had. And providing the fastest service I ever had. More

by Sam Verified Customer Verified Customer

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