Rick Burke | Page 6

Jason was very helpful and knowledgeable. He was available whenever I contacted him about the car. He was available whenever I contacted him about the car. More

by saystin Verified Customer Verified Customer

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He told me he would get back to me when a green crosstrak come in the next week but he never called me. So I went with Hyundai Tucson limited and Luke and the whole team were amazing. come in the next week but he never called me. So I went with Hyundai Tucson limited and Luke and the whole team were amazing. More

by MOCHA3874 Verified Customer Verified Customer

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The employees are hospitable and informative and helpful. The service agreements are especially valuable. We did have a fairly long wait at one point, but I think we just caught them on a day with a few peop The service agreements are especially valuable. We did have a fairly long wait at one point, but I think we just caught them on a day with a few people out. We’ve been dealing with Southern Team for more than 20 years and have never had cause for any major complaint. More

by TAMSIN1959 Verified Customer Verified Customer

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I really liked them. Really happy with my car. My salesman Luis Diaz was great and helpful. Really happy with my car. My salesman Luis Diaz was great and helpful. More

by janetewing0959 Verified Customer Verified Customer

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Great dealer. They were able to accommodate me with the car that I wanted and got everything ready They were able to accommodate me with the car that I wanted and got everything ready More

by vincecostes Verified Customer Verified Customer

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Rick Burke is very knowledgeable and easy to work with. He answered my questions and offered information that I needed. The buying process is just ok, but Rick made it easier. We agreed on the terms of He answered my questions and offered information that I needed. The buying process is just ok, but Rick made it easier. We agreed on the terms of the sale and would take delivery the next day. Rick told us what we needed to do, and he explained what Southern Team would do to prep the car. Rick said to come in at 9:30 the next morning as there was a meeting in the morning and the right people would not be available. I received a text message that evening to come at 9:00 (not from Rick). When we arrived at 9:00 the next morning and Rick said we were early. I told him about the text message, and he just shook his head. He said that all the people we needed would be in this morning so it may take awhile. We had to do some preliminary work, so that would take some time. The identity verification process is absolutely ridiculous. Fortunately, Rick guided us through it and made it less painful. We wanted to get the car delivered at this point, but we had to wait for the paperwork to be prepared by the finance person. We waited for more than an hour and we finally flagged down the finance person and he had us sign all the necessary documents and to take payment. By this time, my wife was tired and impatient and left the dealership. The finance guy took my check and said he would be right back. I waited 15 minutes and then went to the rest room. When I got back from the rest room, the finance guy finally finished the paperwork. Rick then delivered the car with a really good and thorough briefing on operation and feature instruction. I was grateful for this. The buying experience with Rick was great. The delivery process is way too complicated and takes too much time. We arrived at 9:00, my wife left at 11:00 and I finally left with the new car at 11:45. I feel like we were run through a wringer. I wanted to meet with the service manager to ask him/her a bunch of questions, but I was so irritated by then, I just wanted to leave. More

by Fujitalm Verified Customer Verified Customer

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I am was very pleased with the service offered to us. We asked and it was delivered. Rick was awesome to us. We asked and it was delivered. Rick was awesome to us. More

by pjacksoncrouch Verified Customer Verified Customer

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Fabulous dealership. Great employees. Very easy to deal with. Super friendly and knowledgeable. Would definitely recommend Great employees. Very easy to deal with. Super friendly and knowledgeable. Would definitely recommend More

by grammyx3in05 Verified Customer Verified Customer

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Fantastic customer service, great personality, made the transaction painless. Very happy with my purchase. Would highly recommend!! transaction painless. Very happy with my purchase. Would highly recommend!! More

by grammyx3in05 Verified Customer Verified Customer

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Great experience,very nice people to deal with,very professional,gave me a great deal on my new Subaru,everything went smooth,pleasure doing business with you! professional,gave me a great deal on my new Subaru,everything went smooth,pleasure doing business with you! More

by Despencer61 Verified Customer Verified Customer

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