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Rick Fuentes
Rick Fuentes at Niello Volvo Cars Sacramento

Rick Fuentes | Page 9

Service Advisor

Niello Volvo Cars Sacramento

4609 Madison Avenue
Sacramento, CA 95841

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4.8
219 Reviews
4.8

219 Reviews

Write a Review

219 Reviews of Rick Fuentes

October 09, 2024

Dealership Rating
Employee Rating

I am so confident in the quality and care at Niello Volvo every time I need to get my Volvo serviced. The communication and professionalism is outstanding, and I always leave the parking lot with peace of mi More

by TARYNDBENSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Pane, Shaun Dortch, Matthew Jeffery , Amy Ott, Victoria Protsyuk

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Oct 10, 2024

Niello Volvo Cars Sacramento responded

Taryn, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volvo Cars Sacramento! Rob Pane Service Manager rpane@niello.com (916) 245-2231

October 05, 2024

Dealership Rating
Employee Rating

The service team at Niello Volvo is excellent. I got my car serviced. Had a great time talking with the service advisor. I will be returning for my next visit. More

by MADMAN5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Jeffery

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Oct 05, 2024

Niello Volvo Cars Sacramento responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volvo Cars Sacramento. Rob Pane Service Manager rpane@niello.com (916) 245-2231

October 04, 2024

Dealership Rating
Employee Rating

Professional staff, great product and good service. I would buy my next car from Niello Volvo. More

by michaelhw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Jeffery

Print
Oct 05, 2024

Niello Volvo Cars Sacramento responded

Thank you, Michael, for sharing about your experience with Niello Volvo Cars Sacramento. We appreciate your business and hope to see you again soon! Rob Pane Service Manager rpane@niello.com (916) 245-2231

October 04, 2024

Dealership Rating
Employee Rating

Very nice and very well executed dealer. Friendly and very knowledgeable staff. Would love to hear more about this dealer. More

by JZUNIGA1992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edgar

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Oct 05, 2024

Niello Volvo Cars Sacramento responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volvo Cars Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Rob Pane Service Manager rpane@niello.com (916) 245-2231

October 04, 2024

Dealership Rating
Employee Rating

Fast and friendly service. They squeezed me in to address a dead battery issue. Thank you. More

by LFAUL58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 05, 2024

Niello Volvo Cars Sacramento responded

Thanks for sharing your thoughts about your experience with Niello Volvo Cars Sacramento. We appreciate your business and hope to see you again soon! Rob Pane Service Manager rpane@niello.com (916) 245-2231

October 02, 2024

Dealership Rating
Employee Rating

Original service rep. did not return several calls. When I met Rick Fuentes he gave me honest service. More

by JBENA420
Recommend Dealer
No

Other Employees Tagged: Amy Ott

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Oct 05, 2024

Niello Volvo Cars Sacramento responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Rob Pane Service Manager rpane@niello.com (916) 245-2231

September 30, 2024

Dealership Rating
Employee Rating

Everyone is always friendly, welcoming and helpful. Communication is top notch when your vehicle is being worked on More

by nkgoal2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Jeffery

Print
Sep 30, 2024

Niello Volvo Cars Sacramento responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Rob Pane Service Manager rpane@niello.com (916) 245-2231

September 30, 2024

Dealership Rating
Employee Rating

My car was there for 3 month's and came back with more problems then it went it with. Communication with the service center was poor and disrespectful. The care went in with almost a half tank of gas, a More

by KOVERMANJAMIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Oct 03, 2024

Niello Volvo Cars Sacramento responded

Providing a positive experience is our top priority, Jamie, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Rob Pane Service Manager rpane@niello.com (916) 245-2231

September 27, 2024

Dealership Rating
Employee Rating

Professional, friendly, helpful staff. I always enjoy my visits. They try hard to meet your expectations. More

by mpendergraft1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Jeffery

Print
Sep 29, 2024

Niello Volvo Cars Sacramento responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volvo Cars Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Rob Pane Service Manager rpane@niello.com (916) 245-2231

September 25, 2024

Dealership Rating
Employee Rating

Very nice people, very helpful. They did all the work that I had asked to be done. More

by jdkernco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amy Ott

Print
Sep 26, 2024

Niello Volvo Cars Sacramento responded

Thank you for choosing Niello Volvo Cars Sacramento. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Rob Pane Service Manager rpane@niello.com (916) 245-2231

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