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Rick Fuentes
Rick Fuentes at Niello Volvo Cars Sacramento

Rick Fuentes | Page 9

Service Advisor

Niello Volvo Cars Sacramento

4609 Madison Avenue
Sacramento, CA 95841

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4.9
213 Reviews
4.9

213 Reviews

Write a Review

213 Reviews of Rick Fuentes

September 30, 2024

Dealership Rating
Employee Rating

Everyone is always friendly, welcoming and helpful. Communication is top notch when your vehicle is being worked on More

by nkgoal2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Jeffery

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Sep 30, 2024

Niello Volvo Cars Sacramento responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Rob Pane Service Manager rpane@niello.com (916) 245-2231

September 30, 2024

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Employee Rating

My car was there for 3 month's and came back with more problems then it went it with. Communication with the service center was poor and disrespectful. The care went in with almost a half tank of gas, a More

by KOVERMANJAMIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Oct 03, 2024

Niello Volvo Cars Sacramento responded

Providing a positive experience is our top priority, Jamie, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Rob Pane Service Manager rpane@niello.com (916) 245-2231

September 27, 2024

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Employee Rating

Professional, friendly, helpful staff. I always enjoy my visits. They try hard to meet your expectations. More

by mpendergraft1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Jeffery

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Sep 29, 2024

Niello Volvo Cars Sacramento responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volvo Cars Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Rob Pane Service Manager rpane@niello.com (916) 245-2231

September 25, 2024

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Employee Rating

Very nice people, very helpful. They did all the work that I had asked to be done. More

by jdkernco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amy Ott

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Sep 26, 2024

Niello Volvo Cars Sacramento responded

Thank you for choosing Niello Volvo Cars Sacramento. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Rob Pane Service Manager rpane@niello.com (916) 245-2231

September 25, 2024

Dealership Rating
Employee Rating

Service is always top notch and they always take care of us! Rick is always helpful and and professional. More

by mikefranks85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 26, 2024

Niello Volvo Cars Sacramento responded

Thank you, Mike, for your business and this review. We're happy to hear that Rick and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Rob Pane Service Manager rpane@niello.com (916) 245-2231

September 06, 2024

Dealership Rating
Employee Rating

Work done is very good. Our service advisor was informative and helpful. One perk that I greatly appreciate is the transportation via Lyft, which makes getting my vehicle se More

by JNCHACKETT.424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 08, 2024

Niello Volvo Cars Sacramento responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Niello Volvo Cars Sacramento. We look forward to having you as one of our valued customers for many more years to come! Rob Pane Service Manager rpane@niello.com (916) 245-2231

August 19, 2024

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Employee Rating

Rick always makes sure we have a great experience at niello volvo ; he is extremely knowledgeable and diligent about meeting our individual needs as customers More

by ZENZIMOORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 19, 2024

Niello Volvo Cars Sacramento responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volvo Cars Sacramento. Rob Pane Service Manager rpane@niello.com (916) 245-2231

August 17, 2024

Dealership Rating
Employee Rating

Niello gave me Lyft rides both ways. They seemed to be very thorough in their service. More

by CATHIE488
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 18, 2024

Niello Volvo Cars Sacramento responded

Thank you, Cathie! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Niello Volvo Cars Sacramento. We look forward to having you as one of our valued customers for many more years to come! Rob Pane Service Manager rpane@niello.com (916) 245-2231

August 06, 2024

Dealership Rating
Employee Rating

Excellent communication and quality service. Service was timely and efficient. Easy drop off and pick up. Thank You! More

by gidtwins1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shaun Dortch

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Aug 07, 2024

Niello Volvo Cars Sacramento responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volvo Cars Sacramento, we look forward to having you as a valued customer for many years to come! Rob Pane Service Manager rpane@niello.com (916) 245-2231

August 04, 2024

Dealership Rating
Employee Rating

easy in and out, plenty of room to work in the lounge while i waited. thanks! More

by DAVESTOCKDESIGN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amy Ott

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Aug 04, 2024

Niello Volvo Cars Sacramento responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volvo Cars Sacramento. Rob Pane Service Manager rpane@niello.com (916) 245-2231

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