Rick Gilbert | Page 4

Internet Mustang Purchase I am located in Charleston West Virginia. I located this 2014 Mustang GT convertible California Special on the Internet. I sent a request to have s I am located in Charleston West Virginia. I located this 2014 Mustang GT convertible California Special on the Internet. I sent a request to have someone from the dealership contacted me. I received a phone call within the hour from George Indelicato. George gave me the history on the car and described what condition it was in to be a one owner vehicle. I told him to let me think on this and I would be back to him by 2 PM. I called him back and within 15 minutes we had negotiated a price that included delivery to my home in West Virginia. I spoke with Rick Gilbert to process the paperwork and I spoke with Ron Hamilton to finalize the transportation. This is the first car that I have ever purchased off the Internet without driving or being on the lot to look at it. I relied solely on their word and the Carfax report. I recommend the dealership and plan to be a repeat customer. More

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Metro Ford- Fantastic pricing and amazing customer service Craig Hill was awesome to work with and made the process of buying a car absolutely incredible. He truly went above and beyond to accommodate me and w Craig Hill was awesome to work with and made the process of buying a car absolutely incredible. He truly went above and beyond to accommodate me and worked so quick and professional. The entire team at Metro Ford was great by the end of the whole process I felt like family. I would recommend this dealership to anyone and will be only purchasing from here going forward. More

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Stood by their word! I walked in with a not so hot credit score. with a specific car and number in mind. they worked with me in every way possible to make my dream come tr I walked in with a not so hot credit score. with a specific car and number in mind. they worked with me in every way possible to make my dream come true. I went for a car that I honestly felt might be out of my reach but the guys at Metro Ford said it was no problem. They spent a lot of time looking for the right lender to get me fixed up. When I went to take delivery of the car there was a small scratch on the door they immediately pulled it back into the shop and buffed everything to perfection. I would recommend them to anyone else looking for a new Ford. My only complaint would be the paint protection I added to the car I still see lots of minor swirls in the paint in some areas and I wasn't given any instructions on what kind of special care if any was necessary. Other than that the car is amazing.(18 Focus ST) The people were amazing and I will absolutely go back when it is time for the wife to get a new ride!! More

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Our visit to Mugs Up! We purchased a new Explorer from Craig Hill. He went above and beyond to make sure our experience was a good one. The entire staff were great. Thank We purchased a new Explorer from Craig Hill. He went above and beyond to make sure our experience was a good one. The entire staff were great. Thank you again. I love my new Explorer! More

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Amazing customer service I traded my 2015 Fusion in for a 2016 Explorer and had the most amazing experience. They made the process simple and hassle free while making sure I I traded my 2015 Fusion in for a 2016 Explorer and had the most amazing experience. They made the process simple and hassle free while making sure I was completely satisfied with my purchase. I would highly recommend Metro Ford to anyone who is looking to buy or trade. Jamison was extremely knowledgeable and super fun to work with. I am beyond happy with the entire experience and in love with the Explorer! More

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we have bought 6 cars at Metro Ford Shopping for a car at Metro Ford is a so nice, no pressure salespeople. All team players and the entire staff is awesome to work with. That is why w Shopping for a car at Metro Ford is a so nice, no pressure salespeople. All team players and the entire staff is awesome to work with. That is why we continue to buy vehicles from Metro Ford. Top notch salesman Erich Phillips is very detailed and the service department is like no other. More

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Kaylee found my dream car! My boyfriend has bought so many cars from this dealership but this was my first time at this dealership and buying a new car! As a recent college grad My boyfriend has bought so many cars from this dealership but this was my first time at this dealership and buying a new car! As a recent college grad this was my first big purchase so I wanted to be sure I was getting the best deal. After a mishap of choosing my car then it becoming unavailable, Kaylee worked her butt off to find a car exactly like it (she found the only one in a 600 mile radius!). I am so happy with my experience and my new Ford Escape! More

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Have bought 3 new cars there! Have bought all 3 of our new cars from Erich Phillips and the last 2 we had for 10 years and hope to have our Eco sport 10 years as well. Erich and al Have bought all 3 of our new cars from Erich Phillips and the last 2 we had for 10 years and hope to have our Eco sport 10 years as well. Erich and all the staff were very helpful and easy to work with. More

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Best dealership I’ve ever been to! By far the best car buying experience I’ve ever had. Bobby Hewlett IV and the rest of the Metro Ford crew treated me like family. They did an amazing By far the best car buying experience I’ve ever had. Bobby Hewlett IV and the rest of the Metro Ford crew treated me like family. They did an amazing job helping me find a car I would absolutely love. Beyond happy to be back in a mustang again. Thank you guys so much! You’re amazing! More

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Great experience Great sales and service experience. They went above and beyond helping us with a vehicle we had to bring in for service then working with us on trade- Great sales and service experience. They went above and beyond helping us with a vehicle we had to bring in for service then working with us on trade-in value and price for another vehicle. More

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