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Rick Gilbert
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Rick Gilbert | Page 2
Sales and Leasing Advisor
Mercedes-Benz of Columbus
7470 Veterans Parkway
Columbus, GA 31909
75 Reviews
Dealership Experience
11 yrs, 7 mos
75 Reviews
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75 Reviews of Rick Gilbert
Verified Customer
Helpful 
July 08, 2022
If I can give this dealership 0 stars I would! I had a very distasteful experience with Mercedes. I preorder a vehicle from this dealership and waited 6-7 months. They were asking $5,000 over MSR I had a very distasteful experience with Mercedes. I preorder a vehicle from this dealership and waited 6-7 months. They were asking $5,000 over MSRP and we agreed at $500 over MSRP. When the vehicle arrived the “market adjustment value” was raised to $7,500, they weren’t happy about the $500 they agreed too and tried to do everything they could for me to walk away from the deal. They listed my reserved vehicle online for 10k over what I was paying, I’m sure they were getting inquiries that’s why they were so rude and disrespectful to me. When it came to financing the vehicle they bumped up my interest rate to 7.8% after I was putting down a 20k down payment. My credit score is 813, there’s no way they didn’t bump up the interest rate to gain more profit from this deal. I was pushed in a corner and ended up paying cash for the vehicle, which I didn’t want to do. I was told my vehicle would have the Mercedes app so I can track the vehicle but when I took possession of the vehicle and tried to set it up we realized it’s missing a chip that allows the vehicle to communicate with the app. I wasn’t told the vehicle was missing parts, I didn’t sign any paperwork acknowledging it nor was I given a discount for it. I’ve tried multiple times to get in touch with them to resolve the issue, I contacted Mercedes corporate and was routed back to this dealership and they are still not doing anything. I’ve exhausted my efforts so I’m leaving this review for others to be mindful of their service. All in all their customer service is horrible and because of them I no longer want to own a Mercedes vehicle again! More
by fkhan
April 30, 2022
Great Team! ! They always go beyond to make sure their customer's are happy. Friendly Service department. ! They always go beyond to make sure their customer's are happy. Friendly Service department. More
by PWYNN
Other Employees Tagged: Richard Joyner, Nadie Martin, Debi Lewis
April 05, 2022
The best car buying experience I had in 30 years. The entire team was friendly, honest, thoughtful and patient. Please keep doing what you do...you have earned a lifelong customer! My family and I t The entire team was friendly, honest, thoughtful and patient. Please keep doing what you do...you have earned a lifelong customer! My family and I thank you all for everything. More
by Brandon
Other Employees Tagged: Brittany Whatley
March 08, 2022
They did a very good job sending a technician to plug my flat tire and then replace the damaged tire as well as replace the other 3 with new tires. flat tire and then replace the damaged tire as well as replace the other 3 with new tires. More
by RHWJR1978
Other Employees Tagged: Richard Joyner, Lizzy Spitzmiller , RJ Campbell
January 29, 2022
Great customer service. Staff is always friendly and will go out of their way to make sure you have a good experience. go out of their way to make sure you have a good experience. More
by gumdoc2
Other Employees Tagged: Richard Joyner, Debi Lewis
August 27, 2021
Great sales team. Very fast and easy to work with. I could not of asked for a better car buying experience. Thank you all for your help finding the car I wanted. could not of asked for a better car buying experience. Thank you all for your help finding the car I wanted. More
by PWYNN
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