Rick Hoover | Page 3

Maintenance work repaired an AC issue that another dealer was unable to resolve on the first time. was unable to resolve on the first time. More

by Michael Verified Customer Verified Customer

Print

Worst experience ever they just charged me for a diagnosis and didnt get the service diagnosis and didnt get the service More

by cinthia29.h Verified Customer Verified Customer

Print

Communication was good, service was completed in a timely fashion and everyone was helpful and kind. fashion and everyone was helpful and kind. More

by n.vaught01 Verified Customer Verified Customer

Print

Work with me the whole time. Great on communication. Service adviser was courteous and friendly. Great on communication. Service adviser was courteous and friendly. More

by bekcool Verified Customer Verified Customer

Print

Basney Honda is clean and organized. People are experienced and helpful. Good communication on services needed for my car. People are experienced and helpful. Good communication on services needed for my car. More

by DON.SCHOENFELD Verified Customer Verified Customer

Print

Great work done in a timely manner, dropped my pilot off before work and got a text to pick it up when done. before work and got a text to pick it up when done. More

by CHRISUTZ Verified Customer Verified Customer

Print

Every time I bring in my Honda Odyssey Or Honda Pilot, it’s always top notch service! Keep up the great work team!! it’s always top notch service! Keep up the great work team!! More

by rhoover6 Verified Customer Verified Customer

Print

Austin rocks to say the list, he is very professional and personable and has a great sense of humor , I have worked with him for years and he has remained consistent , he is kind of guy you wish to know out personable and has a great sense of humor , I have worked with him for years and he has remained consistent , he is kind of guy you wish to know outside of work cause he seems intelligent and kind hearted . Basney has a good one , although I tried to have him come work for me and will still keep trying , l!!! Lol More

by Carpizzyezzy Verified Customer Verified Customer

Print

Basney Honda is where I have bought my last 2 cars. Always happy with the sales and the service department is great. They do a great job and they keep you informed of prices and any pop-ups that may Always happy with the sales and the service department is great. They do a great job and they keep you informed of prices and any pop-ups that may occur. More

by jackiest.thomas Verified Customer Verified Customer

Print

Dealer promised vehicle would be done by noon. At 12:30 texted with recommended service items. I authorized certain services and said that I need to pick up at 1:30. Rep said okay. Rep called At 12:30 texted with recommended service items. I authorized certain services and said that I need to pick up at 1:30. Rep said okay. Rep called at 1:20 to ask if I could bring in spare key fob. I said uber was on way to get me so I would be right there. Arrived at dealership at 1:30. Technician had left on lunch break with my car attached to computer. Rick told me they could not disconnect. At this point, I needed to leave. 20 minutes later car was still on computer. I asked for a manager. Rick came back and handed me my keys and the invoice. I will not be back to this dealership. There are many more issues with my service that I could go into. I asked rick to have his manager contact me. That hasn’t happened. Absolutely horrible service. More

by timothyemerick Verified Customer Verified Customer

Print