Rick Jamieson | Page 26

Good experience with the service manager: Made sure that everything I needed was taken care of and to my satisfaction. . everything I needed was taken care of and to my satisfaction. . More

by JOHN.WATERS43 Verified Customer Verified Customer

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Thoroughly enjoyed my experience with this service dept. Staff was very professional yet fun. I would definitely refer this service center to friends Staff was very professional yet fun. I would definitely refer this service center to friends More

by Jhaki Verified Customer Verified Customer

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Brianna and Fabio were wonderful communicators about the repairs needed, schedule for the work and the cost. Car runs great and I will continue to use your outstanding service department. Many thanks repairs needed, schedule for the work and the cost. Car runs great and I will continue to use your outstanding service department. Many thanks More

by MIKEARYAN33 Verified Customer Verified Customer

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As always excellent service, courteous and professional staff. But a question, why don’t you provide a complimentary wash after the car is serviced. Most other dealers do. It would be a nice gesture of cus staff. But a question, why don’t you provide a complimentary wash after the car is serviced. Most other dealers do. It would be a nice gesture of customer appreciation. More

by lcabana99 Verified Customer Verified Customer

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Great job as usual, staff treated me great and kept me informed of the progress informed of the progress More

by INJUNJOE911 Verified Customer Verified Customer

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I had a 730 appointment and they did not look at it till 130ish after I called looking for info. By then they could not fix it that day and get it back . What good is an appointment ??? till 130ish after I called looking for info. By then they could not fix it that day and get it back . What good is an appointment ??? More

by plmayberry Verified Customer Verified Customer

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they went over and above to repair our Lincoln in a timely matter. We much appreciate their work ethics... timely matter. We much appreciate their work ethics... More

by blbws Verified Customer Verified Customer

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Pleasant staff and incredible service. Personnel always on point with any questions or concerns. The staff is so easy to talk to, and always say"Have a nice day!" Personnel always on point with any questions or concerns. The staff is so easy to talk to, and always say"Have a nice day!" More

by ACOP40NO6 Verified Customer Verified Customer

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Service department is great, they took me in and serviced my truck while I waited. The service manager was in communication giving me updates as they preformed the service and recall items. The staff is gre my truck while I waited. The service manager was in communication giving me updates as they preformed the service and recall items. The staff is great! More

by CHET6 Verified Customer Verified Customer

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I was having an overheat issue with my '13 Ford Escape. Brought for service and ended up changing a few hoses. A few hours after it left the shop I went into limp mode because the car started to overhea Brought for service and ended up changing a few hoses. A few hours after it left the shop I went into limp mode because the car started to overheat. Take it back in and was informed that the other hoses where the culprit. Traveled across the state and on the way home the car started to overheat and car went into limp mode. Of course I called Rick and to be fair to Rick he offered to reimburse for towing. Once again it ended back in the shop, they found the cooling fan to be bad which they ended up picking up the cost, which I appreciated, but that's Troubleshooting 101. In the end I ended up paying for new hoses and labor to change them. After receiving the vehicle back again and was parked in my driveway. I notice the engine cover was hanging down. I called Rick and informed him that the techs forgot to secure engine cover. He stated his tech wouldn't have never down this and that attaching hardware is "cheap" and falls out all the time. I agree with that, but falling out from the service center to my driveway, that's because they weren't secured or they were left out. Come to find out that my Car had an ESP warranty that expired last year. Unfortunately for me I didn't realize this as the warranty carried over from the previous owner and only found out about it when I added the car to my Ford App a few weeks back. I would of thought that they would of have this information and the hoses would have been covered. I was always told to stay away from Colonial Ford when I moved into the area. After living in the area for 10 years. I did end up purchasing a '15 Fusion from them and having that car serviced here everything was smooth, but it all fell apart when I took the '13 Escape. I have purchased 3 other Fords elsewhere because of this last incident. I will use the service center again for warranty and take it from there . More

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