Rick Jamieson | Page 27

Worst service department and service ever. I would never take or reccomend anyone else to take their vehicle here for any reason... one star is too many take or reccomend anyone else to take their vehicle here for any reason... one star is too many More

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All of the folks were very helpful at Colonial Ford. George my salesperson was very helpful in pointing out the ins and outs of what’s needed for towing. And the most important thing It was a strait fo George my salesperson was very helpful in pointing out the ins and outs of what’s needed for towing. And the most important thing It was a strait forward transaction with no surprises. Would buy from again. More

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Went in for a simply service.While on the lift punched a hole in my roof.3 weeks later and no outreach or effort to repair something that was totally their fault.When I call the assistant service manag a hole in my roof.3 weeks later and no outreach or effort to repair something that was totally their fault.When I call the assistant service manager I get his voice mail but guess what his voice mail is full.No doubt the worst experience I have had with any dealership. Still waiting for a response. More

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After buying 3 $80,000 trucks from this company I have had multiple bad experiences involving their service department. 1.went in for an inspection sticker they tried telling me I needed all new brake r had multiple bad experiences involving their service department. 1.went in for an inspection sticker they tried telling me I needed all new brake rotors and brake pads just to find out all my brake rotors were in almost new condition. 2.went in for an illusive vibration. After fixing the wrong part they left me with an astronomical bill of $1200 for a bearing and 8 hours labor when they only worked on the truck for 2 hours. 3.went in for an alignment and was verbally attacked by an employee over something that he misunderstood 4.went back in for an alignment and they tried selling me front end work my truck didn't need. This is verified by my own knowledge,a vehicle inspector, and a 3rd party mechanic that i immediately took the truck to after. They tried to pass this off on the employee and lied right to my face regarding what it really needed. This company does what you see on those Inside Edition stories you see on TV. They ripp off unsuspecting customers More

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Glenn Smith streamlined the car buying process. I have purchased vehicles from dealerships in the past. Colonial Ford of Plymouth blows the competition away!! I will also mention the finance manager, Gre purchased vehicles from dealerships in the past. Colonial Ford of Plymouth blows the competition away!! I will also mention the finance manager, Gregg Russell. Impressed! Both Glenn and Gregg were enthusiastic to gain my business. I will definitely contact Glenn(in a few years) on my next purchase of a new SUV!! Thanks team Colonial. Awesome Job! More

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The worst service experience of my life. Check your The worst service experience of my life. Check your cameras outside between 12:30 PM and 12:45 PM on 5/19/20. Ian from service literally approach The worst service experience of my life. Check your cameras outside between 12:30 PM and 12:45 PM on 5/19/20. Ian from service literally approached me within a few feet with a physical threat. Yes this really happened with Rick, the service manager right there. Now the back story. I brought my truck in last week for a simple recall service. This recall service involved door latches. After leaving it there over night, I drive home, back up into my garage and the backup camera located on the tailgate is not working. Never had this problem. Never, not once. I then call service and speak to Ian. I asked Ian of the recall involved work in the tailgate. He emphatically said no. I bring truck in, Kevin, who I originally spoke to with the recall said indeed yes they did work in the tailgate, there is a latch there as well. Why is this important, well if you worked in the area where the camera is, just maybe you messed up the camera. Seeing that this has never malfunctioned ever before. But nope, not what I was being told. The camera malfunction has nothing to do with what they did. In fact, Ian compared it to feeling great one day and getting sick the next day. After calls of confusion, lies and incompetence, they finally fixed it and emphatically said it still wasn’t their fault. I go to pick the truck up, go check out the work and there is a dent on my tailgate. There was never a dent there before. 100% fact. I detailed the truck after I got the recall. I call them with nobody answering. I walked in while the phone was ringing and Ian picked up phone as I was walking in. I almost laughed out loud. Didn’t answer when nobody was in there but when someone walks in , he answers. Rick, their service manager was also there. I told him about the dent and said bring it in. I said no chance I’m moving it. Come out and see yourself. He took a picture of the dent and said he will check the cameras to see if it was there prior. I asked him again if work was done to the tailgate and he said no. I said wait, how was the tailgate not worked on when the camera is attached to it and also Kevin said it was worked on with the recall. What’s the correct answer. I then pointed to Ian who was also out there and said this guy told me that the tailgate was never worked on from the beginning. And that is where all xxxx broke lose. He then came after me ( on video between 12:30 and 12:45PM). Rick the service manager said I was ignorant from the start. More

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Amazing !!! Good morning I had the opportunity to work with Mike O'Neil and it was amazing. I had several serious family situations going on and surgery. When m Good morning I had the opportunity to work with Mike O'Neil and it was amazing. I had several serious family situations going on and surgery. When my car of ten years started to have issues I was not prepared to even think about looking/buying a car. Mike was calm and kind there was no pressure.He spent a lot of time with me showing me vehicles. Much to my surprise, I found the perfect car for me and was able to take it home that night. Mike introduced me to Rick in service and I knew I was in the right dealership and that I would be taken care of even after the sale. My dad always spoke highly of Colonial Ford and now I know why. Thank you, I am glad to be part of the Colonial Ford family. Donna Haynes😊 More

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Great experience at Colonial Ford! Over the last 30 years of my life, I have purchased, leased many vehicles. I've had some positive & not so positive experiences with dealerships and t Over the last 30 years of my life, I have purchased, leased many vehicles. I've had some positive & not so positive experiences with dealerships and theirs sales people. I can honestly say that my most recent experience with Colonial Ford in Plymouth last week was bar none the best experience I've had in my entire life. I dealt with the GSM Dell Roderick and GM Sean McCarthy, both of whom were extremely kind, patient, and great listeners. They both understood my situation and did all they could do (in particular Dell Roderick) to get me into a 2020 Ford Explorer ST. It was then when I met Glenn Smith who was awesome. Glenn was easy to work with and funny. Both Dell and Glenn made me feel like I was part of the Colonial family. I left the dealership feeling like I made friends for life and 100% certain that I would be a customer of Colonial Ford for life! I highly recommend buying/leasing a vehicle from Colonial Ford. I only wish there was an option to give this dealership 10 stars instead of the 5 stars, because they deserve 10 stars! Thanks guys!! More

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Glen and the staff were amazing Glen was so helpful and he helped me pick out a few car for what I could afford and he was so friendly I couldn’t of asked for a better experience Glen was so helpful and he helped me pick out a few car for what I could afford and he was so friendly I couldn’t of asked for a better experience More

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Amazing experience. Very professional people. I bought a car from Colonial Ford in Plymouth. They were very professional. I would recommend this dealership to any body. Dwight was awesome along wi I bought a car from Colonial Ford in Plymouth. They were very professional. I would recommend this dealership to any body. Dwight was awesome along with the General Manager Sean McCarthy. I’m very satisfied with car. Thanks. -Kyle More

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