Rick Jamieson | Page 27

Warranty Just purchased a new 2016 Ford and had a problem from day one and service will not repair it. Last Ford I will be puchasing. Just purchased a new 2016 Ford and had a problem from day one and service will not repair it. Last Ford I will be puchasing. More

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Great job! Our first experience with Colonial Ford in Plymouth was great! The sales person, manager & finance team all listened to our needs and were able to be Our first experience with Colonial Ford in Plymouth was great! The sales person, manager & finance team all listened to our needs and were able to be creative in making the purchase of a new truck a reality! We also appreciated an introduction e-mail from the service department with all of their contact info, hours, shuttle services, etc. More

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great dealership I bought both of my cars from colonial ford. My last car was totaled so I was looking for a car for 2 months. I finally came across a 2013 Ford Focus I bought both of my cars from colonial ford. My last car was totaled so I was looking for a car for 2 months. I finally came across a 2013 Ford Focus for less than $10k and less than 50k miles on it. I dealt with jake Eldredge and he is a great salesman and willing to help you in any way he can and help you get in the car that you've been searching for. I also dealt with Shane Conroy who is the finance manager and he helped me more than necessary when it came to gap coverage with my last car that was totaled, as well as getting me into a beautiful car with no money down. I had the car for 2 weeks and there happened to be something wrong with the transmission. I dealt with Anthony Cristiani and he was very nice about the entire situation. They towed the car and fixed the entire thing for free as well as giving me transportation for the time my car was in the shop. My car runs absolutely beautiful now. I got an amazing price on my car and I am very happy with it. I have dealt with colonial ford for almost a year and a half now with two different cars, which I can say I know pretty much the entire staff at this point now. Almost everyone at colonial ford was helping me get into the car I wanted for the price I needed, in which they succeeded . They are all extremely friendly and willing to help in which ever way they can. So thank you to every one I encountered along the way! More

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A pleasure! Everyone was very helpful and thorough. Explained all aspects of the buying process and have received follow up emails from sales, service, finance, a Everyone was very helpful and thorough. Explained all aspects of the buying process and have received follow up emails from sales, service, finance, and parts. More

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Best Ford Dealer for Sales AND Service!! My husband and I are both Ford owners, as our parents before us. We have a Ford dealer in our hometown, yet we drive the extra half hour out of our w My husband and I are both Ford owners, as our parents before us. We have a Ford dealer in our hometown, yet we drive the extra half hour out of our way to come to Colonial Ford. We have bought multiple vehicles here starting in 2002, and we bring them here for service as well. ALL of the staff go out of their way to make sure you have a great experience here. Domenic in Sales and Shane in the Finance office work well together to close the deal. Rick, Joe, and now Anthony in the Service Dept. never laugh when I describe what's wrong with my vehicle. Regular maintenance is a breeze, any other issues are always taken care of, and the pricing is reasonable. When I did get into an accident, Mark (and crew) in the body shop worked magic on my truck, and worked with the insurance co. to make it as easy as possible. The staff in the office always answer the phone with a smile, and provide the backup to make this a great place to come. If you ever have an issue, please speak up, as I have found that they are always willing to listen and work with you to make it right. We HIGHLY recommend you visit Colonial Ford in Plymouth!! More

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Am I The Only One Unhappy? Dropped off 2012 Ford Edge to have door lock and door ajar switch replaced at 7:30 AM ,job quoted for 3-31/2 hours .Dealer closed without call to exp Dropped off 2012 Ford Edge to have door lock and door ajar switch replaced at 7:30 AM ,job quoted for 3-31/2 hours .Dealer closed without call to explain why car not ready. Next day called dealer told car needed a part that tech either lost or broke . Service said would call when ready ,once again I called service at 11am and told car ready in 45 minutes.(13 hours for a 3 1/2 hour job) Took car home and noticed door panel was loose .Back to dealership told must order part.(that tech must have broken) The fact car was returned and I was not made aware of problem is what really bothers me. Returned to dealer to have door panel reinstalled (another 1 hour job) . A grand total of 14 hours for a 3 hour job. We have recently moved to Plymouth Ma. and searched a good dealership, after this experience wife want's to trade in ford for another brand of auto ,so we can get it serviced .Loyal ford owner for 40 years now looking for another make of auto. Sales at Colonial ford and also ownership should sit up and listen, I don't know where poor reviews go on this website . they cant\'t all be good can they? More

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new 2013 c max hybrid The sales and service staff are highly recomended to anyone interested in sales or service. I would definitely do business with Colonial Ford in the f The sales and service staff are highly recomended to anyone interested in sales or service. I would definitely do business with Colonial Ford in the future. More

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I have a money pit of a Chrysler that my husband insists on keeping until the kids are done beating the crap out of it. I like that they schedule oil changes for me, since my husband is always "too busy" t on keeping until the kids are done beating the crap out of it. I like that they schedule oil changes for me, since my husband is always "too busy" to check it. i'm glad I have colonial nearby. Joe spends the extra time with me to explain things. More

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Good group of people here. My truck is in and out of this place in a timely manor for regular service. If I decide to not stay with Ford, I would continue to come here for oil, brakes, trans, tires... e this place in a timely manor for regular service. If I decide to not stay with Ford, I would continue to come here for oil, brakes, trans, tires... etc. I just wish there was a better discount for loyal customers like myself, or a line of credit for when times are tough. overall good people that you can count on to get the job done on time, and done correctly. ***I should get a free oil change for this review, it took forever with the whole email thing and account stuff. send a coupon to my email. thanks. More

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I have been a customer of Colonial Ford for just over 5 years-just bought my 2nd Taurus from them. One of the reasons I bought my 2nd Taurus here is the service department-they are great. In addition to my years-just bought my 2nd Taurus from them. One of the reasons I bought my 2nd Taurus here is the service department-they are great. In addition to my Taurus they service my 97 Ranger and consistently find ways to save me $. I put about 74+Kmiles on my 2011 Taurus and decided to trade it in for a new Ford-working with Chris Crowell was great-we test drove an Explorer and Fusion and decided on an upgraded 2014 Taurus. My trade in value was very fair but more importantly when Ford was a bit slow in delivery and I put more mileage on it Colonial stuck with their original offer. I was both relieved and pleasantly surprised. In the next few months my wife will be looking to replace her car-Chris will be getting a call.. JeffCH More

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