Alexandra was absolutely amazing. We were looking for a
new Palisade, which were very hard to find, but Brandfon (100 miles away from us), had one coming in. Alexandra and I figured out pricing over the ph
new Palisade, which were very hard to find, but Brandfon (100 miles away from us), had one coming in. Alexandra and I figured out pricing over the phone and E-mail, and we put a deposit down. After experiences at other dealers, I was worried there would be other fees, but Alexandra was trustworthy and honest the whole way through. No hidden fees and she kept in contact with us throughout the entire process. The car even came earlier than expected, and Alexandra called to inform us. She was the best sales rep we had throughout our car search across all dealerships.
While the car was being shipped, Mike helped us navigate the financing since this was our first car purchase from a dealer. Both Alexandra and Mike were so patient with our questions.
When the car came in, Alexandra taught us many things and spent hours with us getting set up. We loved it and Wes got us set up with the paperwork. He was also no pressure and pleasant to work with. He explained all the steps to us, and we had a lot of questions. He explained to us extra service packages, was honest, and did not push anything on us. Really great to work with as well and good wit.
We also wanted wheel locks, service dept gave us a discount, and another sales rep offered to take our car and get wheel locks installed. He did it for us even though he wasn’t our sales rep (I believe it was Rick based on the pictures)! It was so thoughtful and kind.
The whole dealership felt like family and everybody was so great to work with. Even without the great pricing, I would easily drive 100 miles just for their quality of service alone. Amazing! Thank you all!!