Rick Longwell

Our process of finding the right vehicle took some time. A friend had recommended Jeremy in the import section to help find our Kia Telluride. We were very satisfied with the level of effort that was made as well as him following up with us to keep us in the loop. Everyone was wonderful that we worked with. We would consider going to Ricart again in the future. No pressure and very professional.

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Didn't have our original car. That was ok. Red Fox is our new car now. Besty went away. Everyone that helped us was great.

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My son, who has Aspergers, sent Facebook messages to Ricart Automotive inquiring about leasing a car. When he went to the dealership, he had a friend along with him who does not have Aspergers. My son wanted to lease a car for his friend, although he did not know that it's considered illegal and is not allowed. The friend was not co-signing or contributing to the transaction in any way. My son has a car of his own and had driven it to the dealership. When my son left the dealership he had unknowingly purchased a car, not to mention at full price with add-ons such as a warranty and other items that he never would have purchased. His friend said he thought the car was leased as well. The salesman knew he was getting the car for a friend and this is an illegal straw purchase. I have no idea what happened in the meeting with the salesman but my son, who does not understand contracts and financial deals very well, walked out of the dealership not even knowing he had purchased a car. Once his father and I found out about the transaction, his father, my son, his friend and his service provider from the county board of developmental disabilities went to the dealership with the car. They explained the whole story to the sales manager and said they wanted to return the car and void the deal. My son receives social security disability and makes about $400 per month working part time at a minimum wage job. They explained to the sales manager that SSI payments can't be subject to creditor's claims of this nature, and his $400 per month wages aren't enough to cover the approximately $440 monthly car payments. Ricart refused to take the car back and said we needed to contact the lender. Upon contacting the lender, the lender informed us that Ricart had written $1700 as my son's monthly income, and the lender doesn't verify income on loans under $50,000 (which is another issue but I won't go into that here). My son said he absolutely did not tell the salesman that his monthly income was $1700. The lender agreed immediately that what Ricart did was wrong and said they would contact Ricart and that they (the lender) wanted to cancel the loan, as they realized the loan would not be paid off and the first payment could not even be made. Ricart refused to void the transaction and claimed they didn't do anything wrong. After over 2 months of the lender trying to work something out with Ricart, the lender finally agreed to cancel the contract and sell the car at an auction and absorb the loss. This is not right - Ricart was responsible for this unethical and illegal transaction and they are the ones that should absorb the loss, not the lender. I just wanted people to know what an unethical, non-empathetic and downright criminal transaction that Ricart's salespeople were engaged in regarding this transaction that should have never happened in the first place.

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