Rick Mason | Page 2

Excellent experience. Claremont has a very good inventory and had the vehicle we were looking for. We were an out of area buyer. We were directed to Rick Mason who handled Claremont has a very good inventory and had the vehicle we were looking for. We were an out of area buyer. We were directed to Rick Mason who handled our internet sale and we could not have been more satisfied with how he handled every aspect of the purchase. More

by KIMYONHEIMCO Verified Customer Verified Customer

Print

Follow up calls were nice to have as a Doctors office would call to remind you of appointment.. The wait was about 2 hours in the lobby were they have coffee and comfortable chairs.. would call to remind you of appointment.. The wait was about 2 hours in the lobby were they have coffee and comfortable chairs.. More

by ROTORHEAD47 Verified Customer Verified Customer

Print

Took my Corolla for its 1st car service went well will take it again next time. take it again next time. More

by TRUEBLUE0905 Verified Customer Verified Customer

Print

One of the best car dealerships I’ve ever worked with. Excellent customer service. Employees are super nice and helpful, and seem to really like working there. I wouldn’t want to buy a car anywhere else. Excellent customer service. Employees are super nice and helpful, and seem to really like working there. I wouldn’t want to buy a car anywhere else. More

by JENNMACK22 Verified Customer Verified Customer

Print

Great service and professional. Enjoyed my experience I would recommend to family and friends. Thanks Enjoyed my experience I would recommend to family and friends. Thanks More

by TRIPLEDIAMONDCLAUDIA Verified Customer Verified Customer

Print

Good service and very friendly staff. . Very cautious and very much on time.the coffee helped. . Very cautious and very much on time.the coffee helped. More

by JMACHICADO52 Verified Customer Verified Customer

Print

Steve n his team made this purchase an expedited & Awesome experience. Highly recommend Claremont Toyota. Awesome experience. Highly recommend Claremont Toyota. More

by AlohaMish Verified Customer Verified Customer

Print

Great customer service in and out quick no hassle great communication no hidden fees 5 stars for me personally communication no hidden fees 5 stars for me personally More

Print

My overall experience from the time I called to inquire , from the moment I stepped foot on the lot was great. Very welcoming! I had a vision of my purchase, and the team at Claremont Toyota brought that vis from the moment I stepped foot on the lot was great. Very welcoming! I had a vision of my purchase, and the team at Claremont Toyota brought that vision to fruition. I am very satisfied with my new Toyota. And look forward to my future relationship with Claremont Toyota. More

by DARRINL.MOORE Verified Customer Verified Customer

Print

The initial process prior to going to the actual dealership started off pleasant. But then when I was called back later that evening to the dealership for a possible 2022 Hybrid RAV4, it went drama dealership started off pleasant. But then when I was called back later that evening to the dealership for a possible 2022 Hybrid RAV4, it went dramatically down hill from there. My dinner was interrupted by phone that a customer had backed out of a 2022 Hybrid RAV4 and I expressed an interest in both an option to lease AND finance and they would have all the necessary paperwork done to expedite the process. I arrived at the dealership with my two roommates and was greeted by Jacob. He asked us to have a seat in the lobby area. He said that he needed to get my file. Fast forward 30 - 35 minutes, still waiting, I got up to find Jacob to inquire if they found my file and again told him I'd like to look at financing as a lease option. He said that's fine and I asked if we could just take a look at non-hybrid RAV4's on the lot and he took me out to see some. Once we returned, he had us have a seat again and told me that Finance would be right with me. Another 10 - 15 minutes of waiting, we were brought into Adrian Romero's office. He proceeded to get right to the point to have me start signing a lease on the 2022 Hybrid RAV4. I had to explain to him that I had asked several times to look at a finance option. He seemed annoyed. I asked SEVERAL times for the sticker of the vehicle to find out the breakdown of the monthly payment options and he wouldn't present it. He finally called Jacob to obtain it and Jacob gave me a print out of all the items included in the vehicle. We again asked for a breakdown and it could not be presented. I asked for a few minutes a few times to review items and the second time I asked for a few minutes, Adrian left us to work on a deal with another customer leaving us there waiting for 20 - 25 minutes. Finally my roommate got up and saw Adrian in the office next door assisting a client on closing a sale. That was probably the 5th time that evening I almost just walked out. Finally we asked for someone else in Finance for assistance and THANK THE STARS that we got assigned to Danny Vera. He sat us in his office. When asked for the breakdown of pricing for the different payment options, he went right to his computer and pulled it right up for us. He went through the items that are factored into the cost . . . allowed me to choose and customize what was important . . . and was able to explain EVERYTHING that we had asked. Wow! With all this being said . . . it was a very disappointing and frustrating first experience with Claremont Toyota. Bottom line . . . you got the sale still . . . but ONLY because of Danny Vera. Otherwise, treating customers by giving them the run around and having them wait for over an hour without friendly updates, will surely have most of your customers just walk out from frustration. More

by RyaninJupiter Verified Customer Verified Customer

Print