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Rick Mason
Refer Me
45 Reviews
Dealership Experience
7 yrs, 1 mo
Industry Experience
7 yrs, 1 mo
45 Reviews
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45 Reviews of Rick Mason
Verified Customer
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September 14, 2022
Steve n his team made this purchase an expedited & Awesome experience. Highly recommend Claremont Toyota. Awesome experience. Highly recommend Claremont Toyota. More
by AlohaMish
Other Employees Tagged: Steve Saad
July 18, 2022
My overall experience from the time I called to inquire , from the moment I stepped foot on the lot was great. Very welcoming! I had a vision of my purchase, and the team at Claremont Toyota brought that vis from the moment I stepped foot on the lot was great. Very welcoming! I had a vision of my purchase, and the team at Claremont Toyota brought that vision to fruition. I am very satisfied with my new Toyota. And look forward to my future relationship with Claremont Toyota. More
by DARRINL.MOORE
Other Employees Tagged: Luis Medina, Jesse Alvarado, Henry Figueroa
June 30, 2022
The initial process prior to going to the actual dealership started off pleasant. But then when I was called back later that evening to the dealership for a possible 2022 Hybrid RAV4, it went drama dealership started off pleasant. But then when I was called back later that evening to the dealership for a possible 2022 Hybrid RAV4, it went dramatically down hill from there. My dinner was interrupted by phone that a customer had backed out of a 2022 Hybrid RAV4 and I expressed an interest in both an option to lease AND finance and they would have all the necessary paperwork done to expedite the process. I arrived at the dealership with my two roommates and was greeted by Jacob. He asked us to have a seat in the lobby area. He said that he needed to get my file. Fast forward 30 - 35 minutes, still waiting, I got up to find Jacob to inquire if they found my file and again told him I'd like to look at financing as a lease option. He said that's fine and I asked if we could just take a look at non-hybrid RAV4's on the lot and he took me out to see some. Once we returned, he had us have a seat again and told me that Finance would be right with me. Another 10 - 15 minutes of waiting, we were brought into Adrian Romero's office. He proceeded to get right to the point to have me start signing a lease on the 2022 Hybrid RAV4. I had to explain to him that I had asked several times to look at a finance option. He seemed annoyed. I asked SEVERAL times for the sticker of the vehicle to find out the breakdown of the monthly payment options and he wouldn't present it. He finally called Jacob to obtain it and Jacob gave me a print out of all the items included in the vehicle. We again asked for a breakdown and it could not be presented. I asked for a few minutes a few times to review items and the second time I asked for a few minutes, Adrian left us to work on a deal with another customer leaving us there waiting for 20 - 25 minutes. Finally my roommate got up and saw Adrian in the office next door assisting a client on closing a sale. That was probably the 5th time that evening I almost just walked out. Finally we asked for someone else in Finance for assistance and THANK THE STARS that we got assigned to Danny Vera. He sat us in his office. When asked for the breakdown of pricing for the different payment options, he went right to his computer and pulled it right up for us. He went through the items that are factored into the cost . . . allowed me to choose and customize what was important . . . and was able to explain EVERYTHING that we had asked. Wow! With all this being said . . . it was a very disappointing and frustrating first experience with Claremont Toyota. Bottom line . . . you got the sale still . . . but ONLY because of Danny Vera. Otherwise, treating customers by giving them the run around and having them wait for over an hour without friendly updates, will surely have most of your customers just walk out from frustration. More
by RyaninJupiter
Other Employees Tagged: Richard Lopez, Adrian Romero, Jacob Santos, Daniel Vera
May 12, 2022
Sold me an overpriced Sienna which i understood as it's a big demand for the car now. Car was not ready to pick up until 3/31. But they started charging me monthly payments on 3/19. Tried to contact sales 3 big demand for the car now. Car was not ready to pick up until 3/31. But they started charging me monthly payments on 3/19. Tried to contact sales 3 times but never responds. Unbelievable they already overcharged so much and still wants to take advantage of 12 more days on the payments. The day I posted this review Marisela Guzman called me and offered to send me a check to reimburse for one month payment. Next week sure enough got the check in mail. I'm glad this dealership has someone looking over everything to help solve problems More
by BBC82000
Other Employees Tagged: Marisela Guzman
May 10, 2022
Rick Mason was excellent! Great communication, and incredible service. We will definitely recommend Rick and Claremont Toyota to all of our friends and family. Great communication, and incredible service. We will definitely recommend Rick and Claremont Toyota to all of our friends and family. More
by oso.original
Other Employees Tagged: Finance Department
May 05, 2022
The staff at Claremont Toyota was quick to respond to our request and very helpful during a time inventory was very low on the vehicle we were interested in purchasing. request and very helpful during a time inventory was very low on the vehicle we were interested in purchasing. More
by EWALT99
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