Ricky Brockway | Page 8

I can’t say enough good things about Robert Yousef and the exceptional service he provided throughout our entire transaction. Since we don’t live in Texas, Robert went above and beyond to accommodate our the exceptional service he provided throughout our entire transaction. Since we don’t live in Texas, Robert went above and beyond to accommodate our needs. He spent countless hours answering my questions, providing detailed photos and videos, and even FaceTiming us so we could see the truck in real-time. I’m very particular and thorough, so I had pages of questions we needed answered before we could make travel plans to purchase the truck. Robert never once acted frustrated or annoyed, despite the constant requests. If he felt that way, he certainly didn’t show it. His patience and dedication were truly impressive. What stood out the most was his honesty and transparency. Unlike many salespeople who might bend the truth, Robert was straightforward and genuinely upfront about every detail of the truck. It’s rare to encounter such integrity in a salesperson, and it made the entire process much smoother and more enjoyable. I highly recommend Robert to anyone looking to make a purchase—his customer service is unparalleled, and he truly cares about providing a positive experience. I wish there were more salesmen like him in this world. Thank you Robert! More

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Very smooth transaction and great service. ..definitely would recommend to anyone and everyone...thanks alot for my new ride. ..definitely would recommend to anyone and everyone...thanks alot for my new ride. More

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Exceptional service! Friendly staff, seamless process, and I drove away thrilled with my new/used car. Highly recommend! Friendly staff, seamless process, and I drove away thrilled with my new/used car. Highly recommend! More

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Very clean, great people. Eric was great to work with. Many great vehicles on hand at great prices. Eric was great to work with. Many great vehicles on hand at great prices. More

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As soon as I started talking with, Chris Mikell, I knew Dallas Lease Returns, is the right place to purchase my truck. Honest, and Legitimate, is how I felt about him straight away. Our experience was exce Dallas Lease Returns, is the right place to purchase my truck. Honest, and Legitimate, is how I felt about him straight away. Our experience was exceptional and quick. Thank You, Chris. More

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Hello, purchased my second car from Dallas Lease returns, Family, Teamwork, Dedication, Above and beyond. Just a few words, I could do more but next time and there will be, I have also sent friends that have Family, Teamwork, Dedication, Above and beyond. Just a few words, I could do more but next time and there will be, I have also sent friends that have the same Vibe!!, a Thousand Thank You's to Anthony Zegarelli, did not leave my side from 12-7:30, I think I touched every car in the lot 3-4 times, sorry, but we got what we wanted, we also had help from Ricky Brockway and I think we called Roel Ortiz at home on his day off multiple times. and I can't forget the young receptionist, Maybe Caitlin who was very patient with us. Thank you!! DLR, I hope to send you more customers, and yes I'll be back in about 100,000 miles More

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I like how they keep cars indoor and mostly low mileage. I feel this dealership has been transparent with us and very trustworthy. The only hope is they would offer any return policy. I feel this dealership has been transparent with us and very trustworthy. The only hope is they would offer any return policy. More

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Professional and attentive: I am very pleased with the customer service I received at this dealership. They were very professional and attentive throughout the entire purchasing process. If you're looking customer service I received at this dealership. They were very professional and attentive throughout the entire purchasing process. If you're looking for a car salesman who goes above and beyond to provide outstanding service, I highly recommend Eric Taylor. He has integrity and he doesn’t talk your ear off. He gave exceptional customer service. More

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Chris Mikell was excellent! Communicative, respectful, straightforward and friendly. He answered every single question I had, long after the sale was complete. And I had *a lot* Communicative, respectful, straightforward and friendly. He answered every single question I had, long after the sale was complete. And I had *a lot* of questions. His knowledge of cars is truly impressive. You're in good hands with Chris Mikell. More

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I made a call to DLR and asked for a sales associate to inquire about a specific vehicle, I came across in a search online. I was quickly transferred to Rick Bell, who went above and beyond to help accommo inquire about a specific vehicle, I came across in a search online. I was quickly transferred to Rick Bell, who went above and beyond to help accommodate my request with several exact matches and some alternates to compare. He listened to all my specific wants and needs while helping me stay within my budget. He allowd me my own time to browse the inventory on hand then made note of each, taking the time to go over specs of each, helping me narrow my long list down to a final 2 (offering to let me drive each one if would help my decision). He took the time, I needed but was conscious of my time and 1st request on the phone that I did not want to make just looking a long process or endure a long sales tactics, as often the case at most dealerships, to even test drive a car. I decided on the vehicle, I was most interested in, quickly filled out a short half page application. I reminded Rick of my payment budget and he went to work for me along with the finance dept. I left for an hour or so to run errends. Received a call directly from the finance manager to make sure my experience was satisfactory and if there was anything he could do to make it better, he let me know I had been approved and Rick would be contacting me shortly to go over some numbers. That was in less than hour. I returned to the dealership and with a couple inquiries and modifications Rick was able to discount the vehicle and gave me more than expected for my trade and had my payment right where I needed. The whole process was seemless quick and comepletely painless ! I love my new car and highly recommend seeing Rick Bell and DLRs wide selection of vehicles to purchase your next car. The personal attention, knowledge of the inventory, in house financing options and value of my time, made car buying a joy again! Thanks DLR, Rick and Manager Ricky too! More

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