Ricky Mills

There was poor follow up/phone calls with the dealership service department ...I left messages for a call back from Louis and he didn't call...he was pleasant when I did speak with him... The motor in my service department ...I left messages for a call back from Louis and he didn't call...he was pleasant when I did speak with him... The motor in my 2024 Rouge with 7,800 miles (less than year old)blew and had to be replaced...I spoke with dealership service dept when car was brought in..then only spoke to corporate till car was fixed. I thought that I would have heard from my salesman or someone from the dealership to at least say "sorry" this happened...or help me navigate the process of the situation....my family has been getting cars from Napoli Nissan for over 40 years and never had a problem....this was my 1st time using them and the worst thing that could happen did and got no calls like it was no big deal ..and to be honest, it was same attitude from gals at corporate..I know I am just a lease customer so maybe this is the protocol on customer service for us since we are technically only a 3 year customer. More

by lotsapigz Verified Customer Verified Customer

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All my cars are from this delear! Ricky is a good one. We consider him part of our family, hes won all my families trust! Thank you ricky! Thank you Ricky is a good one. We consider him part of our family, hes won all my families trust! Thank you ricky! Thank you More

by Hector Mendez Verified Customer Verified Customer

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Very helpful and help with the buying of the car and taking care of issues and solved them right away taking care of issues and solved them right away More

by ldylisa44 Verified Customer Verified Customer

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Very nice dealership to buy a car at. Everyone is friendly and helpful.. all around pleasant experience! Everyone is friendly and helpful.. all around pleasant experience! More

by NONE23 Verified Customer Verified Customer

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This the best dealer ship I ever been to me and my friends and family been to great deals on cars and trucks and very friendly to friends and family been to great deals on cars and trucks and very friendly to More

by HIPHOP Verified Customer Verified Customer

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Thank you to everyone at Napoli Nissan! Ricky is the best! Love my new car! Ricky is the best! Love my new car! More

by Lorie Verified Customer Verified Customer

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Very pleasant and easy transaction. Everyone was friendly and courteous. Couldn't ask for a better experience. Great job Ricky Mills and the whole Napoli team Everyone was friendly and courteous. Couldn't ask for a better experience. Great job Ricky Mills and the whole Napoli team More

by NONE23 Verified Customer Verified Customer

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Went in there was attended to right away and my niece drove off with a Nissan rogue first time car buyer I'm so happy for her she's a great kid who earned everything that comes her way drove off with a Nissan rogue first time car buyer I'm so happy for her she's a great kid who earned everything that comes her way More

by theresa1966 Verified Customer Verified Customer

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John from the service department was excellent—very professional and helpful. When my check engine light came on, he advised me to bring the car in immediately. He communicated clearly and quickly iden professional and helpful. When my check engine light came on, he advised me to bring the car in immediately. He communicated clearly and quickly identified the issue. The team resolved it efficiently, and the whole process was smooth. Overall, a great experience! More

by natalielwisdom37 Verified Customer Verified Customer

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I had a great experience with my sale representative. . he was very attentive to my needs and what I wanted and my budget . he was very attentive to my needs and what I wanted and my budget More

by vrivers07 Verified Customer Verified Customer

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