Ricky Perez | Page 2

This is by far and I mean by far the most honest ,transparent and world class experience I have ever had buying a vehicle. I walked through the door and was greeted in a prompt professional manor by ,transparent and world class experience I have ever had buying a vehicle. I walked through the door and was greeted in a prompt professional manor by Dan, who introduced himself as a product specialist! Man was he ever I have bought so many vehicles in my lifetime and never did I have a better understanding of the features and benefits that the Kia had that was far above the competition. What was amazing was the positive energy, and genuine happiness that the entire staff seem to have anyone that was in close proximity of me asked if I was taken care of and even though I replied that Dan was taking care of me they asked if I would like anything to drink while Dan was getting my vehicle. After I chose the model and trim based on all the knowledge shared by Dan and massive new car inventory that Bob Rohrman has, I was introduced to the Service manger and the General Sales manager. Ricki Perez who assured me that his staff has a common core belief that even though the sign on the door and his business card says Bob Rohrman it is me and every other customer that the staff works for. And that is before the sale, during the sale and forever after the sale and assured me that if I ever felt as though that was not happing to please let him know so that he can correct the issue and continue to strive for excellence. Wow ,Wow this is the Gm. First time ever has a Gm come out to speak to a potential customer I mean I have not even bought yet. I had experiences in the past were I had a complaint about a issue and would try to get a gm or owner to respond with no luck I. would get a automated email response with no follow up call. For this to happen meant a lot to me. When the Pricing was presented it was in a professional ,honest and transparent manner that it was a easy decision to do business with Dan ,.. Mr. Perez and the world class staff at Bob Rohrman Kia. A few days later I received a call from Dan making sure i was completely satisfied and also said if i was not comfortable working the features that he would come out to me if there was anything I was not sure on how to work on my new vehicle. Will forever be a customer of this organization and the professional caring culture that it has Thank you for everything !!!!! More

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DO NOT PURCHASE A CAR HERE UNLESS YOU WANT TO BE SOLD A LEMON, HAVE YOUR CREDIT DESTROYED AND BE IGNORED BY STAFF/MANAGEMENT. THIS HAS BEEN THE WORST EXPERIENCE EVER!!! I was sold a car with engine failure LEMON, HAVE YOUR CREDIT DESTROYED AND BE IGNORED BY STAFF/MANAGEMENT. THIS HAS BEEN THE WORST EXPERIENCE EVER!!! I was sold a car with engine failure and have been jacked around regarding my refund and loan cancelation. I had the car in my possession for ONLY 2 DAYS! I did not receive a call from anyone durning whole ordeal with them. No one called to notify me of the problems. I had to reach out to them MULTIPLE TIMES. The service department informed me of the cars engine failure and said the sales team is working on a resolution. Aftes many days straight of calling and being transferred to wrong departments and leaving voice-mails, i still had no one contacting me. Almost two weeks to the date of purchase I walked into the store to see the sales managers eating girl scout cookies and chatting about golf behind the desk. Not once did a Manger even try to speak to me. I demanded a full refund and my loan to be canceled. 1 week had went by with many calls and visits to kia and even to the ford corporate office I finally received my refund check. Now two weeks have gone by and they still won't cancel my loan. Absolutely ridiculous and utterly disappointing. More

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Best salesman on golf road! I shopped at every dealership I could find and Bill was by far the most friendly and accommodating salesman I had the pleasure of working with. What I shopped at every dealership I could find and Bill was by far the most friendly and accommodating salesman I had the pleasure of working with. What I liked best about my experience was that he was extremely knowledgeable and didn’t push just to make a sale. He actually tried to help me find the best car for my family. More

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This dealership was not able to provide the service that I needed in a timely manner as well as were not transparent about anything during the buying process I needed in a timely manner as well as were not transparent about anything during the buying process More

by JUSTINZINGA25 Verified Customer Verified Customer

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Overall poor service. Dealership did not carefully inspect car-didn’t notice that seller had switched the charging cord for EV from another car. Requested to charge full Dealership did not carefully inspect car-didn’t notice that seller had switched the charging cord for EV from another car. Requested to charge fully for long drive home and arrived to find it only partially charged. As I’m leaving dealership with car purchased and ask for second set of keys I’m informed that they cannot locate. On a 70k purchase this is not acceptable. Reached out to associate and ultimately manager Perez but he refused to cover the cost of a second key. More

by KKRAUSEMD Verified Customer Verified Customer

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always a great buying experience thanks you Ricky Perez and staff cant wait for the new Kia store to come :) and staff cant wait for the new Kia store to come :) More

by Kristen Verified Customer Verified Customer

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Schaumburg Kia is a great dealership with polite, prompt and attentive staff. I traveled a from another county to pre-order and purchase my new 2023 Telluride. Kristina Horemis was awesome at taking my ord and attentive staff. I traveled a from another county to pre-order and purchase my new 2023 Telluride. Kristina Horemis was awesome at taking my order and reviewing all options available. Aldo Rodriguez went above and beyond to accommodate my schedule for delivery and in reviewing my new SUV’s features and accompanying services. Tiffany Phillips and Ricky Perez provided personalized service to ensure I received the best deal. Anthony Longobardi was very thorough in explaining all aspects of my financing and insurance in an efficient manner and even went so far as to label my paperwork for “home” and “car”. I highly recommend Schaumburg Kia! More

by CHAYA.STEPNEY Verified Customer Verified Customer

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If you want a great car at a great price go to Schaumburg Kia where the staff is friendly and courteous. Kia where the staff is friendly and courteous. More

by RMATUS19 Verified Customer Verified Customer

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The whole staff was kind and courteous throughout my whole car buying experience. They worked with you to get the best price available. I highly recommend you purchase your vehicle there. whole car buying experience. They worked with you to get the best price available. I highly recommend you purchase your vehicle there. More

by RMATUS19 Verified Customer Verified Customer

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Bought my car here and have been getting serviced here ver since. Easy to schedule online and they keep you in the loop while servicing is happening. Highly recommend and will come back. ver since. Easy to schedule online and they keep you in the loop while servicing is happening. Highly recommend and will come back. More

by 98ashleydancer Verified Customer Verified Customer

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